Previous 1 4 5 6 7 8 Next 1,364 Replies Latest reply: Jun 2, 2014 5:37 AM by Pushkar.russia Go to original post Branched to a new discussion.
  • appleiluv Level 1 Level 1 (20 points)

    I'm sorry to hear that. When did you call? Try calling back again, they are much more aware of the issue.

  • kyleinhawaii Level 1 Level 1 (0 points)

    Just two hours ago. The rep was friendly and agreed to replace my phone, but she said she'd send me a box and that she was not able to send a replacement at this this time. She'd put in the order, but said it was unlikely that I'd not be without a phone during he exchange.

  • germanwarfare Level 1 Level 1 (15 points)

    This is absolutely ridiculous. The iPhone 5 seems to have an Achilles heel with the powder coating. It has texture and can be marred by a fingernail. I can see the the dings were probably caused by the milling machine because I can see fine milling marks in the dings. What happened to all that bs about how a camera takes numerous snapshots of the phone to make sure every aspect is perfect? Whatever happened to the highest level of refinement any phone has ever seen? Complete hyperbole.

  • appleiluv Level 1 Level 1 (20 points)

    Don't speak to a rep. Ask for a supervisor and they will supply you with 3 options:

     

    1. They send you out a box and you ship it back (like you were offered)

    2. They ship you a replacement and you ship yours back.

    3. They contact Apple stores in your area to see if they have any of your exact model available so that you can go in and have it replaced.

     

    Good luck friend.

  • kyleinhawaii Level 1 Level 1 (0 points)

    Thank you. I'll Try that next time I called in. I'm also concerned because it sounds like it's more than just a replacement issue. It's likely in the design that Apple never calculated. After all, these are made in China. Unfortunately this is the first Apple product for me that feels like it was meeting China. Someone else mentioned how Apple mentioned using cameras for precision. Appears they looked over something more basic like the more scratch tolerant frame.

  • appleiluv Level 1 Level 1 (20 points)

    It is a problem with the manufacturing, but not in all iPhones. It's happening to a select few unfortunately, they're still trying to determine whether it's a bad batch of iPhones or what it is, but I was told the issue is under investigation.

     

    I'm crossing my fingers for the replacement though!

  • vartanarsen Level 1 Level 1 (35 points)

    Exactly.... Thats why im keeping my solid stainless steel iPhone 4.  I think im in the minority, but i absolutely love the form factor of 4/4s.  The weight and thickness are perfect for me and make it feel like a solid phone.  the steel is nearly indestructible.  The 5 doesnt have steel...it only has aluminum, which i why these problems are possible...no dents in the steel of 4/4s.  The weight and thikness of 4/4s is perfect...the 5 feels more like a light toy....when i put the phone in my pocket..i actually want to feel a little bit o f weight.......

     

    Am I the only only one who loves 4/4s over this new design?

  • PJJSPA Level 1 Level 1 (0 points)

    I'm in Barrie, Ontario and I thought I'd add in my experience:

     

    I bought 3 black 16Gb phones in total, 2 from Apple and 1 from Koodo. All the phones were sealed in their boxes. The first Koodo phone had some paint worn off the front bezel edge and Koodo replaced it. The second had 2 significant dents in the rear casing, and the SIM tray didn't sit flush with the body, and they replaced that too. The third has a small chip in the glass but my daughter was so fed up that she decided it was the best of a bad bunch and to keep it. Of the two Apple direct phones, one is flawless (mine) and the other has a small chip and paint missing on the rear bezel edge (my wife's).

     

    So basically, out of 5 phones (all sealed in their boxes), only one of them is unmarked. I'm very disappointed and would like to know who to email to register my complaint?

  • alldaygirl Level 1 Level 1 (0 points)

    I am SO happy to see this post. I have a small crack in the top of my screen. I told my husband that it was cracked when I got it, but that Apple would never believe me. I'm glad I'm not the only one who had a problem. I will be calling in the morning to let them know. I was going to just keep it because I just didn't think I could prove I hadn't done it.

  • Trooper3396 Level 1 Level 1 (0 points)

    I had the same thing with my iPhone 5. I got the white 64 GB and noticed that the metal band was all scuffed up (nicked) and looked poorly machined. I took it back to the apple store and they swapped it out (no questions asked). I asked the apple employee if they have been a lot of cases like this and he said "oh yea". I fell that they really rushed these out...

  • gtrmanla Level 1 Level 1 (0 points)

    WOW, I thought it was just me? Apple will take care of their customers so don't worry everyone! Check out my experience here. Hope this helps!

  • eternaloptimist Level 1 Level 1 (0 points)

    I received my White iPhone 5 via UPS and found some minor dings on the aluminum back.  I promptly called AppleCare and the Advisor was great.  She quickly helped me schedule a Genius appointment the next day (today).  I went in and they pulled out a replacement iPhone, carefully checked to make sure it was pristine, showed it to me for approval, and swapped it out on the spot.  I was impressed at the prompt and friendly attention to the issue. 

     

    I suspect that there may be a problem at FoxConn and the workers are showing their dissatisfaction with working conditions.  FoxConn should be take responsibility for this issue.  I find it hard to believe that Jony Ive would let a problem with quality of this type slip by, although it seems that the black model is having the majority of the problems because the black finish can be scratched. 

     

    Just contact Apple and they will take care of you. 

  • Windsord Level 1 Level 1 (5 points)

    Oh wow, thank god i'm not the only one who experienced this! I have 2 scrathes, a Tiny one right above the work iPhone and 1 near the headset hole!! What's the heck with this iPhone 5! It's supposed to be the best as they said in their Keynote ...

  • red_jedi Level 1 Level 1 (0 points)

    Yes, I have 2 scuff too.  I got mine on Friday from Orange (UK), and there are 2 scuffs.

     

    I have not really used the phone, hasn't been out of the box apart from setting it up as my number is being ported on Tuesday.  But I think I will pop into my Apple Store and get a replacement.

     

    The amount I'm paying for the phone, there shouldn't be any scuffs!

  • red_jedi Level 1 Level 1 (0 points)

    Yes, I have 2 scuff too.  I got mine on Friday from Orange (UK), and there are 2 scuffs.

     

    I have not really used the phone, hasn't been out of the box apart from setting it up as my number is being ported on Tuesday.  But I think I will pop into my Apple Store and get a replacement.

     

    The amount I'm paying for the phone, there shouldn't be any scuffs!

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