Previous 1 2 3 4 5 Next 232 Replies Latest reply: Aug 28, 2015 4:56 PM by lmfpquad Go to original post
  • rojulo Level 1 Level 1

    Same issue with my wife's new Iphone 5.  Going to the ATT store today, hopefully that fixes it.

  • Henry Y. Level 1 Level 1

    I just went to AT&T and got a new nano-SIM.   So far so good.  The whole process took 5 minutes.

  • Gordon Jue Level 1 Level 1

    My iPhone 5 was workding for 2 1/2 days.  Than I got the same Error message.  Went to AT&T and they replaced the SIM Card.  Worked perfectly.  The rep said the cards in the iPhone are a little thinner than the cards they have.  That might be an issue....

  • marklucovsky Level 1 Level 1

    I guess I'll just add a "me too". 64gb at&t. started today, both times it happened right after sending a text with full service. power cycle does the trick, but still I guess we have to all get new sim cards and hope that's all it is.

  • dwight w. Level 1 Level 1

    Add mine to the list. Opened the phone after gettting back from a trip. ATT, 16 gb. There is no signal where I live, so after activation, I made a call through an ATT MCell. Also sent a text. All worked fine. Set phone aside for 1/2 hour and got the No Sim Card. Restarted, worked. Got message again. Restarted twice and nothing since.


    I don't think I will clean the card. The phone should work. It's a bit of a drive to the ATT store, but will go tomorrow if problem persists.

  • odie1234 Level 1 Level 1

    Well, it happened to me once on Saturday and I picked up a new SIM card from AT&T and it has not happened again, knock on wood. Hopefully that is the fix.

  • FTNuke Level 1 Level 1

    I had the same issue as everyone else with my wife's iPhone 5.  I took out the SIM and cleaned it with alcohol, but that did not resolve the issue.  While I had the SIM out I noticed that it did not sit flush in the tray, it moved around quite a bit actually.  I took it back to Radio Shack and got a new SIM which fit perfectly into the tray, no movement at all.  So far so good on the error being gone now.

  • Gordon Jue Level 1 Level 1

    I spoke to a friend of mine who works at AT&T and she said she sees it a lot. Not just the iPhone but its common on all the phone. Basically she said its cheap plastic.

  • FTNuke Level 1 Level 1

    Yep, it looks like maybe the tolerances aren't tight enough in the manufacturing facilities. 

  • ErdenK Level 1 Level 1

    Well at least AT&T appears to be able to swap out the sim card. When my Sprint iPhone 64 had the same issue I was presented two options -- drive to the nearest Apple store fir a new card (If one was available). That's a four hour round trip (plus wait at the Genius Bar) I couldn't make for five phone less days or have Sprint send me a new phone. It's good and frustrating to see the SIMM card issue is universal and not only my carrier. It's just frustrating that carrier doesn't have the same relationship with Apple to just be able to swap out the sim card.

  • rojulo Level 1 Level 1

    My wife's card was exchanged yesterday afternoon at the ATT store.  She has not had an issue since.


    Rep told her "several people" had been in with the same issue with the Iphone 5. 

  • az_copper_guy Level 1 Level 1

    Same issue with 'NO SIM CARD'  Maybe a list of some possible causes would help.  Our service is with Verizon in rural Arizona 3G only


    1.  My wife and I received our iPhone 5's on Friday, September 21.  My wife has a black 16Gb phone and no problems.

    2.  Mine is a white 16Gb.  On the morning after I charged it I had the 'NO SIM CARD' error.  My wife suggested the paper clip and I just opended the sim door but did not remove it.

    3. Sunday nigth I had the phone turned off before I charged it.  There was no problem Monday morning.

    4.  Last night I had the phone on and connected it to the charger.

    5.  This morning 'NO SIM CARD'  I tried many things.  Reboot and went outside.  First searching, then NO SERVICE then went to NO SIM CARD.  Opended SIM port and reset card.  No luck.  Opened port again and slide out SIM tray.  SIM card fell into kitchen utensil drawer.  Set card in try, (it is a loose fit) and closed tray.  STILL NO LUCK.  Finally I tried resetting the tray, went outside and had serivce after about a minute.

    6.  Still working after 2 hours.  I will only recharge now if phone is turned off and see if that is a factor.

    7.  Nearest Verizon store is over an hour away and an Apple stor is two hours away. 

    8. A new SIM card may be in my future.


    Hope this helps.  This is my first iPhone and I am a big fan of Apple.  Hope this issue gets resolved.  The phone is great otherwise and beats my old Droid hands down.

  • Matt.Beard Level 1 Level 1

    I believe this is a problem with the SIM card not sitting tightly against the contacts inside the phone. I started getting this error on Sept. 23 and it became worse through the 24, until I could not get the SIM card to be recognized at all. Went to the Apple store, no Genius bar appointments for a day, and they told me to go to AT&T. Instead of fooling with that, I did this and it worked:


    I popped the SIM tray out, cleaned the contacts off with my shirt, and then put 3 small pieces of scotch tape on the top (the side without the metal contacts) of the SIM card. (You'll need to trim the tape down so it is no bigger than the SIM card.) I then placed it back in the tray and put the tray back in the phone, and it started working. It's almost been 24 hours, and I've had no further error messages.


    I believe this solves the problem because the SIM card is slightly (we're talking micrometres) too thin for the tray/slot. The tape makes it thick enough so that it makes solid contact all the time.

  • aphiffer Level 1 Level 1

    I also had the difficulty with the "no sim" message and my phone not working.  Turning the phone off and back on worked to reestablish the card, but reading the number of messages above, I'm worried that there is an ongoing problem.

  • pharmatsea Level 1 Level 1

    I'm having the same issue.  It will correct itself 3/4 of the time by turning the phone off, then back on.  I took it to the ATT store (while the no sim message was displaying) and they took out the sim card and put it back it.  It didn't work, nor did it work when we turned the phone off and back on.... The local Apple store had no clue, but the call center said I neeeded to update to the latest Itunes and sync the phone.  That makes absolutely no sense to  me, but I'm going to give it a shot, then replace the sim if that doesn't work...

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