Previous 1 2 3 4 5 6 Next 112 Replies Latest reply: Mar 14, 2013 4:19 PM by benny.benzino Go to original post
  • shanefromvaughan Level 1 Level 1

    Yeah, that sounds about right. It's actually my SO's phone experiencing the issue on Virgin. I'm on Rogers and haven't seen it happen. Off topic but coupled with one of our phones arriving with physical defects, this has been the worst new iThingie experience we've had in many iThingie purchases.

  • xtf18 Level 1 Level 1

    Apple offered to replaced my phone but since this seems like a common issue with a specific carrier, I'm not convinced it will fix anything.

  • scottyontario Level 1 Level 1




    Rather Interesting Cell Map.. but its ACCURATE!!!!!!

  • mazdak Rezvani Level 1 Level 1

    Apple already replaced my phone. No difference.

  • mazdak Rezvani Level 1 Level 1

    I called Bell again and made sure I am added to the "master ticket" for this problem and got a ticket #. You should do the same.


    It's ironic (not to mention extrememly frustrating and disappointing) that I switached to Bell after the iPhone 5 came out because they, supposedly, had the best network in Canada.

  • scottyontario Level 1 Level 1




    Then Select 4G - LTE


    Then find your location..



    I am in a 4G DEAD ZONE!!! as is most of toronto



  • copetoons Level 1 Level 1

    @scottyontario ... That map is brilliant!


    If you look back at my previous comments, I mentioned that LTE was great in Ancaster near the 403 and Wilson Street ... Well, no kidding ... That's where the ONLY tower is in the area!!


    Sigh... Bell/Telus are falsely advertising.

  • scottyontario Level 1 Level 1

    ya I see that.. that map is what the testing centers need to use.. and stop lying!!!! BELL YOUR NETWORK *****!!! lol


    Also feel free to LIKE my post.. would help my status on here he he...

  • mazdak Rezvani Level 1 Level 1

    This map is not that accurate. According to the site:


    "This website is dedicated to helping map the extent of cellular network coverage. This is done by crowdsourcing data using the CellMapper mobile application. Once the data is received, the coverage areas are calculated and cell phone tower locations are estimated based on available information."


    The 15 users that have the Android / Blackberry / Windows app installed are providing the source of this.


    I seriously doubt that most of Toronto doesn't have LTE coverage.


  • copetoons Level 1 Level 1

    @mazdak ... The data may be crowd sourced, but it's dead on accurate with the Bell/Telus service being provided to Burlington, Hamilton, Ancaster, Stoney Creek, and Grimsby.


    Even the Apple retail store in Burlington (top floor of the mall) does not have LTE service.

  • Mikexchim Level 1 Level 1

    Ok just for adding info about LTE Issue i've been talking to telus support last 2hrs . He open a ticket repair about the case but he explain to me that was a big national problem for every iphone 5 on the Telus network

    And the bell network by the way.So he encourage me that every iphone 5 owner should call

    To advise the problem to is network provider. The More person will call the more faster the problem will be repair.

    He said that The iphone 5 has a problem to communicate with the bell/telus network .

    One thing i'm sure it's a network problem or a Apple trouble !


  • bhaskar21 Level 1 Level 1

    This! Seeing how this problem only is in Canada, that too on Bell, Virgin and Telus which share towers, the fact that the iPhone 5 has a problem communicating their towers would explain the issue.

    This would also explain why my S3 has a better/faster LTE connection than my iPhone.

    My iPhone 5 is on 3G, all 5 bars whereas the S3 is on LTE. They are at the exact same spot

  • steve31 Level 1 Level 1

    I also have this "no service" problem. I did call Bell to add my name to this issue. My galaxy s3 had no problems with LTE but the iPhone can't retain the connection. I am sure that this is a Telus/Bell problem because it seems to be fine on Rogers. You can avoid the "no service" problem if you turn off LTE. Hopefully we see a fix soon. I wouldn't exchange the phone because it still won't fix the problem. Just make sure you call your service provider so we can quickly get a fix.

  • britbloke Level 1 Level 1

    I've noticed big differences on Koodo's (Telus) network when comparing my S3 and iphone 5 too. Both speeds and LTE signal vary considerably on the i5, but my S3 is much more consistent.

  • Runch Level 1 Level 1

    Well spoke with Bell again tonight, Level 2 lol, whatever that means. I'm on the original Master Ticket as most of you are as well. What does that mean? Nothing!! I've come to the conclusion that Bell is "exaggerating" their LTE coverage and availability.


    I had a co-workers i5 today. It's on Rogers. We were near Yonge/401 and loads of LTE for her phone but my Bell phone nicely stayed in 3G. We did the Speed Test periodically using the same App and every time I got my *** handed to me. Some of my speeds were 2.55 Mbps to her 38Mbps!!


    I've also stated from the beginning that if the LTE is not rectified I'm going back to Rogers and my 3yr contract is to be voided. They have those notes in the system and have till Wed to prove they're worth. That's what we agreed on. The Bell store where I got my i5 is in total agreeance so this is good. Problem is, if I cancel and go back to Rogers, I have to wait for a phone! Even Apple stores have no idea when more stock is coming.


    Why did I switch, why oh why.......oh ya, because Bell has the largest LTE network

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