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Iphone 5 Camera not working overheating

Just bought the iphone 5. Neither camera works! All I see is a closed shutter screen. As I wait for the shutter screen to open, the top of the iphone starts to get hot. It also gets really hot when I talk on the phone. It burns my ear.


Called customer support. Tried on/off. Reset. Nothing fixes the problem!

iPhone 5, iOS 6

Posted on Sep 21, 2012 7:26 PM

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29 replies

Sep 21, 2012 10:40 PM in response to GabeZs

i tried everything ! reset to original, reset all settings, even tried resetting through itunes! i can get the front camera to work for about 15 seconds if i try to face time someone, the back camera hasnt worked since that one time in the store. SO fusterating because I already had to exchange the first one I had delivered today cus it had 3 scratches and this ones still not perfect and the camera is not working ! Looks like I'm going to spend another 6 hours at the mall tomorrow...

Sep 21, 2012 11:08 PM in response to wicked69

HEY!

i just figured it out 5 hours later!

Try this, go to settings, restrictions, turn restrictions on, block the camera, save it. the app will disapear from ur home screen. go back to settings, restrictions, unblock camera and then turn the phone off ! once it is turned back on it worked FINALLY goodluck! I'm still going to my applecare appointment tomorrow, will post if they say anything else!


UPDATE:

it stopped working again hahaha false hope 😟

Sep 26, 2012 8:14 PM in response to K to the F

I don't know about the camera overheating part... but I have also had this issue with my Iphone 4 after I upgraded to IOS 6. My iphone 5 does not appear to have the same issue (yet maybe?) 😐 I have tried paranoma


The Iphone 4 totally froze with just the shutter showing and the phone bacame non-responsive. I had to do a "crash restart" (hold down both home and sleep buttions until the phone kicked back to life.) 😟


The problem just happened the first time I used the camera after the upgrade... hasn't happened again 😉

Sep 27, 2012 9:08 AM in response to wicked69

Ok, it seems like the problem is solved in my iPhone! After I did the restriction thing Jen139 posted above, the camera was still freezing, so what I did was a soft reset, and then the camera started working! No worries, no data will be lost with a soft reset.


To do a soft reset, all you need to do is:


1. Turn the phone off by pushing the sleep button for a few seconds, and then sliding the power off button that shows on the screen.

2. Once the phone is powered off, push and hold both the home button and the sleep button, at the same time. Release them when the apple appears on the screen. And then wait until the iPhone re-starts.


In my case, once the iPhone was back on, the camera was working normally! It has been working for about 24 hours now without freezing, so I guess it's finally ok!


Of course, now I found out another problem... my iTunes songs won't play... gonna look for a solution for that now... 😢

Iphone 5 Camera not working overheating

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