How to fix LaCie drives wake up issue 10.8.2 ?

Same Problem right here.

I´m using a brand new iMAC 21,5 I5 and i have problems with the wake up of my Lacie D2 Quadra v2B 1tb.
The drive its connected via FIREWIRE freezes and hang the Finder and other apps

Thanx!

BTW, i´m using 10.8.2 ML

I was having the same issue as the rest of you. My LaCie drive – a 2TB d2 Quadra that I was using as a Time Machine back-up – would work for a while, then hang my entire machine until I either unplugged it or force restarted my Mac. I looked for solutions everywhere on this forum with no luck.

Finally, I checked out LaCie's website and found that there was a new firmware update released November 15, 2012 that solved the problem: http://www.lacie.com/support/support_manifest.htm?id=10554

This was released after your original post Sungyub Han. Hopefully it helps you out.

I somewhat rescind my prior statement. The LaCie firmware update corrects the hang issue, but now the drive randomly ejects itself upon sleep. Grrr.

I use my 2TB d2 Quadra as a back-up drive connected via firewire 800 to clone partitions from my working drives. Normally I only power it up to make backups and when used this way (i.e. not left idle for any significant time) it behaves OK. On the other hand if I leave it connected but not in use it eventually hangs after sleeping as reported by others. This effectively stops me from using it for anything else.

Seeing chiba1976's post (thanks for the info) last week I applied the Nov 15 2012 firmware update. The drive hung soon aferwards and I had to power it off as in the past. However, since powering it on again I have left it connected as a test and it has behaved correctly even after sleeping and after waking from computer sleep. It may be that the power cycling was necessary to activate the update(?). I have not had the drive self-eject.

I'm running 10.6.8 on a 2010 MacMini but have also briefly tested it with success running 10.8.2 on the same machine. I should mention that for unrelated reasons I have changed the spin down delay from 10 to 30 minutes. I notice that now when the drive is sleeping the blue light comes on for about two seconds roughly every minute (but the drive does not spin up). This is new since the update and may be significant.

It is early days and I am keeping my fingers crossed!

Just an update. I have had the 2TB d2 Quadra in use continuously since my previous post and have had no problems whatsoever so for me the firmare update has been a solution.

Did anyone solve this problem? I'm having this issue. Once the LaCie D2 Quadra v3 (2TB) gets in sleep mode (when you try to awake it) the finder start to crash and then all the system. So I have to use the power bottom of my iMac and also turn OFF the hard drive and then ON in order to being recognized by the system.

iMac 2,66 Ghz. Intel Core 2 duo

4 GB 800 Mhz DDR2 SDRAM

OSX v 10.9.1

Fabricio, is your LaCie firmware up to date? I bought a 4 TB D2 Quadra v3 this year as a backup drive and am using the 2TB drive for most of my data. They are both working fine in Snow Leopard, Mountain Lion and now Mavericks. The firmware on the 4 TB was evidently already updated. Both flash their blue light every minute or so when sleeping and wake up normally. Mavericks currently does not spin down the drives when they are ejected, but this is a known minor Mavericks bug.

Geoff.

Hi GeeD, how to know if the firmware is up to date?

When I got to the website of LaCie http://www.lacie.com/AU/support/support_manifest.htm?id=10554&article=1459 the URL that they mention over there goes to an empty page of the site (http://www.lacie.com/us/support/drivers/driver.htm?id=10248 ) . So I can't download that firmware.

Fabricio.

The firmware update can be downloaded from:

http://www.lacie.com/support/drivers/driver.htm?id=10250

When did you buy your drive? - If it was before November 2012 then it obviously needs updating.

I think the firmware updater reports the update status and only proceeds if an update is necessary.

Geoff.

Hi GeeD, thanks for helping me here.

Now that I can use the "LaCie Firmware Updater" I can see my devices in the updater and that they needed some updates (I don't know how I worked all this time without those updates).

But when I tried to update my "LaCie d2 Quadra v3" and "LaCie d2 Quadra" conected them separately, or both conected at the same time, I can't update any hard disk because an error.

Here are some pics of the sequence of the windows:

And when I do it connecting both disks, but updating just the "LaCie d2 Quadra":

I already write to LaCie, hoping to get an answer. But of course I would be thanksfull for any comment by you.

Thanks again.

I looked up my notes on the update, done in february this year. My screen shots confirm it was exacly the same update as yours for the Quadra v3. . This is what I wrote:

"Applied firmware update 1.1.6 successfully on 130214 using macbook pro (since it failed on mac mini). Note that the readme file linked to the update download page is incorrect - does not include the quadra d2 and the instructions are completely wrong. The updater itself says that LaCie Desktop Manager must be uninstalled first. (Difficult to remove all files and versions from the mac mini but the macbookpro never had it installed. )"

So I had the same problem as you at first using my Mac Mini which had had LaCie Desktop Manager installed. If you have or have had this S/W installed (it came with the drive), it could be the reason for the fail. I got around this by using my Macbook Pro, which had never had this S/W installed.

Geoff.