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Q: iPhone 5 lte signal/reception problem

I picked up my Verizon iPhone 5 today. When it's on 3G ill have full signal (5 bars) and the Internet works great. When I go into settings & change to LTE my signal will drop down to 2 bars. And this consistently happens in different cities. Why is this? Does anyone else notice this on their iphone 5? I tried resetting and turning the phone off and on and still same problem. It even goes as bad as 1 bar of reception on lte.

 

Thanks

iPhone 5, iOS 6

Posted on Sep 21, 2012 10:22 PM

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Q: iPhone 5 lte signal/reception problem

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  • by ces911,

    ces911 ces911 Oct 2, 2012 10:51 AM in response to Pete boston
    Level 1 (1 points)
    Oct 2, 2012 10:51 AM in response to Pete boston

    You could be right, Mostly hardware is ok, The SW is the major componet to hardware these days, The SW controls how it operates.

     

     

    APPLE COMMUNITY: WE NEED TO MAKE THIS KNOWN, CALL APPLE and MAKE OUR ISSUES KNOWN...

  • by Pete boston,

    Pete boston Pete boston Oct 2, 2012 10:55 AM in response to Pete boston
    Level 1 (20 points)
    Oct 2, 2012 10:55 AM in response to Pete boston

    SpeedTest results are in from my replacement iPhone 5 HW on a "1 bar" LTE signal

     

    232ms 1.59Mbps down 0.07 Mbps up - Speedtest site #1

    90ms 1.13 Mbps down 0.04 Mbps up - Speedtest site #2

    103ms 1.48 Mbps down 0.05 Mbps up - Speedtest site #2

  • by ces911,

    ces911 ces911 Oct 2, 2012 10:56 AM in response to Pete boston
    Level 1 (1 points)
    Oct 2, 2012 10:56 AM in response to Pete boston

    Drum Roll Please... OH completed already LOL

  • by Pete boston,

    Pete boston Pete boston Oct 2, 2012 10:57 AM in response to Pete boston
    Level 1 (20 points)
    Oct 2, 2012 10:57 AM in response to Pete boston

    No Nano SIM stock at my VZW store, they said to check w/ Apple store. Checking with them.

  • by gp3000,

    gp3000 gp3000 Oct 2, 2012 10:57 AM in response to Pete boston
    Level 1 (0 points)
    Oct 2, 2012 10:57 AM in response to Pete boston

    Thank you for your updates, they are much appreciated by all of us with the same problem! Let us know about the SIM, as it seems to be the easiest thing that they all blame each other on.

     

    Most probably a software issue, but it could be a hardware fault, we really can't rule that out yet.

     

    My buddy at the Apple Store says they haven't heard of any of this either up to 1-1/2 weeks after the release. I'll have to check up on him see if he got any complaints.

     

    Make your voices heard everyone, and call/Email Apple iPhone Support as I did.

  • by Pete boston,

    Pete boston Pete boston Oct 2, 2012 10:57 AM in response to ces911
    Level 1 (20 points)
    Oct 2, 2012 10:57 AM in response to ces911

    In case you were wondering, phone is back to reporting Verizon 3G.

  • by Albru00,

    Albru00 Albru00 Oct 2, 2012 11:02 AM in response to ottawa_guy
    Level 1 (0 points)
    Oct 2, 2012 11:02 AM in response to ottawa_guy

    Hey Ottawa guy,

     

    Just got off the phone with Bell Tech Support. He acknowledged the issue seems to be on the Bell network, specifically that not all areas that appear as LTE on their map are actually LTE enabled. I live in Kanata where I should have connectivity but do not, except for occasionally early in the morning. I get a strong LTE signal in the Bayshore area (not just the mall) and I am currently at Algonquin College and getting a good LTE signal as well. Bell guy told me the rollout is progressing and although not everywhere yet Ottawa will "soon" be fully enabled. How long that is he could not say. Annoying, but at least an answer. I guess patience is on the menu today...

  • by Pete boston,

    Pete boston Pete boston Oct 2, 2012 11:02 AM in response to Pete boston
    Level 1 (20 points)
    Oct 2, 2012 11:02 AM in response to Pete boston

    Found a Verizon store in the area with nano SIM. Will report back after SIM swap. Not expecting this to work, but willing to try to humor VZW tech support.

  • by ces911,

    ces911 ces911 Oct 2, 2012 11:03 AM in response to Pete boston
    Level 1 (1 points)
    Oct 2, 2012 11:03 AM in response to Pete boston

    Thanks for uodate.. How about now LOL.....

  • by ces911,

    ces911 ces911 Oct 2, 2012 11:07 AM in response to Pete boston
    Level 1 (1 points)
    Oct 2, 2012 11:07 AM in response to Pete boston

    Thanks pete for putting in all the effort of easing our minds...

  • by Megapantallica,

    Megapantallica Megapantallica Oct 2, 2012 11:09 AM in response to ces911
    Level 1 (0 points)
    Oct 2, 2012 11:09 AM in response to ces911

    Thank you for the updates Pete!  Unfortunately, this confirms the fear I had about swapping my device.  It seems that this is either a mass hardware issue, or software issue.  Either way we need to bring this to the attention of Apple.  As has been stated before, everyone make sure to call Apple with your complaint.

  • by ottawa_guy,

    ottawa_guy ottawa_guy Oct 2, 2012 11:22 AM in response to Albru00
    Level 1 (0 points)
    Oct 2, 2012 11:22 AM in response to Albru00

    in in Gatineau specifically, in a LTE zone. The tower is down the road from me. No problems with that specific tower. Just got off the phone with Senior tech support. I'm added to the list. Seems that Apple and the providers need to make sure they have the proper LTE frequencies for the switch off to 3G and then back to LTE, so most likely a SW update needs to be done. They told me to be patient and wait for the carriers and Apple to sync their data.

     

    Swapping the Nano-SIM is yielding a 50/50 success rate, according to the senior tech I talked to. Swapping the phone is yielding no results

  • by ces911,

    ces911 ces911 Oct 2, 2012 11:30 AM in response to ottawa_guy
    Level 1 (1 points)
    Oct 2, 2012 11:30 AM in response to ottawa_guy

    I think its a SW/Hardware communication issue with the antenna switching, so thing is jumbled when it communicates..

     

    I also found it fishy that at launch they really didnt have much accessories available yet.. Weried, First launch every to not have lots of accessories available ecpecially at the apple store...

  • by ottawa_guy,

    ottawa_guy ottawa_guy Oct 2, 2012 11:36 AM in response to ces911
    Level 1 (0 points)
    Oct 2, 2012 11:36 AM in response to ces911

    All we can do is phone in and add our problem to the master list, they have mutiple people on mutiple providers that are having the same problem. My case is open and they will continue investigating.

  • by ces911,

    ces911 ces911 Oct 2, 2012 11:49 AM in response to ottawa_guy
    Level 1 (1 points)
    Oct 2, 2012 11:49 AM in response to ottawa_guy

    All we can do is Pray to Steve Jobs to jump out of iCloud and straighten up the apple team.. They have gotten a tad bit horrible since he passed...

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