HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

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monique lai
Level 1 (0 points)

Q: error 3014, can't restore iPhone after updated the new version of itune

after updated the new version of itunes, my iphone can't back up and restore.

Why everytime update the new version of itunes have problem????

MacBook Air

Posted on Sep 21, 2012 10:18 PM

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monique lai

Q: error 3014, can't restore iPhone after updated the new version of itune

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  • by AnaMusic,

    AnaMusic AnaMusic Sep 21, 2012 10:21 PM in response to monique lai
    Level 9 (57,248 points)
    Sep 21, 2012 10:21 PM in response to monique lai

    See Here for your Error Message  >  http://support.apple.com/kb/TS3694

     

     

    Check your Security Software settings... More info in the above link...

  • by Ocean20,

    Ocean20 Ocean20 Sep 21, 2012 10:22 PM in response to monique lai
    Level 6 (13,601 points)
    Sep 21, 2012 10:22 PM in response to monique lai

    See Network connection or download errors

    Error 1479: This error occurs when trying to contact Apple for an update or restore. Quit iTunes, disconnect from USB, restart the iOS device, reconnect the device to the computer, then launch iTunes and attempt to update or restore again.

     

    Error 1639: See this article for resolution.

     

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

    Update to the latest version of iTunes.

    Verify the computer's date and time are accurate.

    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.

    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.

    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).

    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.

    Test restoring while connected to a known-good networ