computer doesn't recognize my ipod

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?

What happens if you try to reset the device with it still connected to the PC?

How to reset iPod

Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?

Have you carefully worked through each and every single suggestion in this Apple support document?

iPod not recognized in 'My Computer' and in iTunes for Windows

The more information you provide, the more we can do to help. 😉

B-rock

hi planb77

i have the same problem and i tried every solution like restrating the ipod and computer. i even restarted the ipod service and apple mobile support service in my desktop.

but when i attach it to diffrerent system via same usb cable it is recognize by both ystem and itunes.

i even try re-install the itunes but the problem still remain.

i try differnet cables and diffrent ports but nothing happen.

and this ipod worked with same desktop for almost 2 years.

i have no idea what to do.

any kind of help will be appereiciated,

thanks.

Same Problem. iPhone & iPod connected perfectly (for years). Then suddenly this morning, iTunes will not recognize my iPhone & iPod. I think I have tried everything - different cables, power & restart everything off & on. The USB port is working as time machine to my back-up works fine.

Try running a device connectivity test with the iPhone or iPod connected.

iTunes for Windows: Device Connectivity Tests

Report back on the results.

B-rock

hello planb77 and jeffcNick and thanks for ur reply planb77

actaully i already did that and the problem is that itunes does not detecting my ipod but when i did this with iphone it is there. When i look in device manager there is no apple mobile support driver for my ipod but there is for iphone.

the problem now is how to get the apple mobile support driver for ipod in device manager.

i un install everything relating to apple in my system and reinstall it back again so to get that driver back for ipod but all in vein.

this problem actually ******* me off now because i cant sync my ipod with itunes on my system.

jeff why did not u look in ur system device manager may be you have the same problem try to fix somehow and share ur thoughts

thanks again.

hello to all

i finally able to resove the issue on my computer system. U actually have to update the apple mobile support usb driver in the device manager of your system. either through windows update or somehow. but for this u have to attach the ipod to itunes even if it is not detecting in itunes and in windows. then try to do update in of any one driver in device manager and finally it is gonna update that apple mobile support usb driver for ur ipod. if u able to do that then u have win the battle.

thanks

hope this would help. i attached a pic of that driver in device manager.

THanks again

B-Rock;

Thanks for your help. The iTunes connectivity suddenly seemed to solve itself. (Also, I have a Mac and the connectivity tests seemd to apply to Windows machines.)

I received notice that my Twitter account password had been changed! I then discovered that the account had been hacked. Fortunately, I was able to recover my account. There was a Russian email address in place of my email address. I then found a couple of strange programs on my Mac, one related to iTunes. I deleted the programs and my iTunes connectivity seems to work fine. Not sure if that was the problem or something else.

WARNING TO ALL! While I have everything password protected, I was lazy and used the same combination of User Name & Password on all of my various accounts and websites. So somehow, it got out. I am now furiously changing the passwords on my important accounts. The lesson is; use multiple passwords!

Thanks

Thanks for sharing Jeff. Glad to you have this cleaned up! 🙂

B-rock

Thank you so much.

Thank you. This helped tremendously.

Yeah I've tried everything,my 3rd generation ipod isn't detected by itunes. It's the first time I try it on this laptop

Btw,windows tells me ipod support is up to date

I got the same problem. My Ipod classic is not being recognized by windows or Itunes. Apple device driver cannot be found on the device manager.. When I run diagnostic test, the ipod is also not being detected. I noticed that my ipod show a picture of the Ipod with an Exclamation mark in it and showed a link to apple website support. The displayy with either which to that pic or the apple logo and sometimes the charging batter icon. Need some advice on what to do.

I just fixed my problem by going to my Devices manager and resetting (Disable then Enable) USB Mass Storage. Give it a try!

Yes! Just resolved the issue. Thanks a million.