Q: The "pause" and "wait" does not work properly

Thanks for your feedback. I, too, am trying to get this worked out with Apple.

UPDATE: On Oct. 22 I received a call from a manager at the Apple store (where I had my second of two Genius Bar appts on this issue) and I now have the case number that was started at my first Genius Bar appt on Sept. 28. The manager said she would refer this problem to their business team. I encouraged her to do that, because "us" business people are mostly likely the ones who need chain dialing the most.

Having said that I still recommend everyone having this problem go to:

www.apple.com/feedback

and share your experience. Can't hurt to give Apple support more feedback, so they can pinpoint the problem (and find the solution).

Followed everyone's suggestions--thank you for providing btw--and then called Apple support as the Geniuses at my Apple store aren't worth my waiting for hours to talk to them. Spoke with two people on the phone at Apple Support and then they consulted their Sr Advisors. The steps we followed were:

     1. do a network reset (General > Reset > Reset Network Settings)

     2. do a hard reset (holding power + home until you see the apple logo)

          Which I had not done in the past but did while on the call with support today and it seemed to fix the issue for about 5 minutes so they closed the case.

Not sure if it was because I received or made calls in those 5 minutes and added back my wifi too or if that is as long as it takes for it to break again or if it was the network reset that worked or if it was the hard reset that did it.

Anyways, I called back and re-opened the case after I realized it didn't stay fixed and found out the following information:

*The support people said there is no "emerging issue" listed for this issue (which is apparently the list that the engineers work from)

The Apple people I talked to had never even used "pause dialing" and once I explained how it worked and they looked it up on their end they still could not find any information about any issues with it and confirmed two separate times that this issue was NOT on Apple's radar at all.

She said that the Sr Advisor told her that since a hard reset/network settings reset did fix the issue for 5 minutes that a full restore would probably fix it fully. I explained that this was a fresh phone, no restores or anything but she said it still had to be done to see if it helps. I have not tried it yet (going to later) but gave me the following steps:

1 Backup iPhone (iCloud or iTunes)

2 Factory Reset

3 Restore Phone

4 if the problem still exists contact cell provider (Verizon for me) and ask if they have heard about this issue

5 if they have heard of it then call Apple Support back using the apple support case number and tell them what the carrier says so they note it. They told me that at that stage I would get escalated to Sr Advisor's who can provide a replacement phone if necessary.

*They said that no Apple employees are tasked to look at or respond to these or any forums. However, as mentioned a few times in this thread, the www.apple.com/feedback does make some noise via some kind of email format to a department that is supposed to aggregate and escalate issues but they have not done so for this issue yet. So her suggestion was to get this issue made an "emerging issue" and on the list for the engineers to fix, everyone needs to contact Apple Support and explicitly state the issue to a support person, get a case number, follow the steps above, and also provide "feedback" using the aforementioned link by ASPPAgal and some others. Doing all of these steps should provide critical mass and then we can get on that "emerging issues" list for engineers to actually look at and fix. Right now it is NOT on their list according to the Sr Advisors that were spoken to on my behalf today.

I submitted feedback as well as using the https://expresslane.apple.com > iPhone > Calls & Voicemail > Calling voicemail or other phone functions not working as expected > does the product work in another location = no > More Options > Talk to Apple Support Now button, filled in the form and they called me within seconds of clicking the Continue button.

I know we shouldn't have to do this in a perfect world, but if everyone can do these things we might have a faster chance of getting this issue fixed for real. It only takes a few minutes if your experience is anything like mine.

@justbail:  I'm not sure where you are getting that information.  My applecare ticket from a couple weeks ago resulted in me speaking with a Sr. Advisor directly.  He was very clear that they were very aware of this and engineering had it in their queue to resolve. 

I've also spoken with real live people who actually know me at Verizon (we are not huge but have enough lines to be known in our market) and they have also confirmed that engineers are working on the issue.

The IOS update 6.0.1 fixed this on my Verizon iPhone 5.  I have tested several times and it is dialing perfectly.  Hope it holds.

when did the 601 become available? My itunes still sayig that my 6.0.0 Verizon iPhone 5 is up to date.

thank you

Endren

Today.  This afternoon.  Check it on you phone.

EACr wrote:

 

The IOS update 6.0.1 fixed this on my Verizon iPhone 5.  I have tested several times and it is dialing perfectly.  Hope it holds.

I missed that it was released - just checked and after installing an installer to enable OTA updates, there it was.  Thanks for the info!

Thanks for letting us know.  Just installed 6.0.1 and, once completed, edited my work voicemail dial-in contact to include the pauses again.  IT WORKED LIKE A CHARM!!  Very happy for the fix from Apple.

I confirming that 601 Verizon has fixed the problem on my iphone 5. I tried it a few times with many sets of Pauses in each number. Big Sigh

EACr: Thank you for the info!

I installed 6.01 on my Verizon iPhone 5 and it works!! THANK YOU, APPLE!!!

Also to everyone who posted on this discussion:  Thank you for sharing. I hope this iOS update works for you.

I wanted to give it a day before calling it fixed, but yes I can confirm that after 24 hours (ok, 23.25 hours) it is still working with 6.0.1 - thanks for the fix Apple!

I can confirm this is working correctly since ios 6.0.1

However, there is still a problem. The basic pause in dialing seems to be working well now. But if you are connected over bluetooth, and then start dialing the number with pauses, it messes it up. The number seems to dial again from the middle of a call. (using bluetooth 3.xx on windows)

Anyone tried connecting over bluetooth and trying this dialing with puases?

normal music streaming or answering a voice call works well on the bluetooth.

I've been using my iPhone 5 Verizon with 6.0.1. with Plantronics bluetooth. I'm calling many calling card numbers with multiple Pauses and I don't have this problem. Sorry

electronicsguy wrote:

 

However, there is still a problem. The basic pause in dialing seems to be working well now. But if you are connected over bluetooth, and then start dialing the number with pauses, it messes it up. The number seems to dial again from the middle of a call. (using bluetooth 3.xx on windows)

 

Anyone tried connecting over bluetooth and trying this dialing with puases?

I do it on a daily basis, no problems.