Previous 1 2 3 4 Next 103 Replies Latest reply: Oct 3, 2015 4:31 AM by Silvabez Go to original post
  • Theresamarie Level 1 (0 points)

    Keep trying Jzaw and plug it in as  well.   Not sure if it really helps or not, but will help if your phone is dead.  The first time this happened to me my phone was dead, subsequent times it has not been.  

    I was just thinking yesterday I hadn't seen this issue for a month and maybe one of the IOS updates has fixed it..... NOT.    This morning my phone acted dead..  Would not respond to on/off switch or menu button.

    I tried hard reset a few times.  Finally plugged it in, and after what seemed like 20 seconds of hard reset while plugged in the apple came back and it finally started.     Something is wrong.    I had 74% charge when it finally came back.   Like I said, not sure if plugging in has anything to do with it other than maybe if the battery is dead.  I suspect my phone would have come back if i just waited on reset longer.


    Apple, how about a fix??





  • Vika S Li Level 1 (0 points)

    It's just happened on me!  hard restart worked.. Apple should do something with this

  • robfromin Level 1 (5 points)

    I have had my iPhone 5 for 2 weeks and have loved it.  Today after charging it, it went blank and would not turn on.  I have tried the hard restart that was suggested, but nothing.  Now when it is plugged in the Apple icon flashes on and off about every 3-4 seconds---but it will still not turn on.  Anyone else have this problem---or better yet a solution?

  • dklotzel Level 1 (0 points)

    My brand new iPhone5 died in the predicted end of the world (last 21st), that is, the battery was consumed in three hours with a very high heating of the phone. Trying several times, only once I was able to restore the phone, whose new life lasted less than three hours, but never more...

    When I looked for support, Apple Brazil insisted that I can´t apply for any support or warranty in my country because the phone was bought (in an Apple Store in the US) with Verizon, is a CDMA/GSM, while in our country the pattern is "only" GSM, and that I should go back to the US in order to fix the problem!!!

  • Singh Comrade Level 1 (0 points)


    I bought iPhone 5 64GB Officially Factory Unlocked for USD 920 during my christmas vacations in San Jose California. As I had very little time there and had to rush back to India so I opened my iPhone 5 sealed box after reaching India on 29th December, 2012. Initially it worked fine but on the very next day glitches appeared on the screen and then its screen suddenly went blank. After that I restored my iPhone 5 which was earlier on ios 6.0.1 and after restoring it eventually updated to ios 6.0.2 but screen was not visible. After this I again restored it twice but all the efforts are futile. As Apple iPhone 5 is not yet officially introduced in India and based on my past experience with Indian services , I don't trust their system and thats why I confided my problem in you.                    It came as a shock to me that a brand new Apple iPhone 5 gave such a big problem and I am so far away from US that it is not possible for me to go in person and replace it from US. So kindly help me out in this situation I really look forward for this community support.


  • Moreaen Level 1 (0 points)

    I bought iphone 5 two weeks ago. It shutdowned suddenly yesterday and this goes on seperately. Home + power does not work can we fix this problem?

  • lemiks Level 1 (0 points)

    Today after charging it, it went blank and would not turn on.  I have tried the hard restart that was suggested, but nothing.  Now when it is plugged in the Apple icon flashes on and off about every 3-4 seconds---but it will still not turn on.  Anyone else have this problem---or better yet a solution?

  • Liz2002 Level 1 (0 points)

    Just right now it happened to me the same thing. My IPhone 5 turned off by itself and it wouldn't restart. So I did the hard restart and it worked.

    what's going on????? Can Apple please fix this problem??? How about if I have an emergency and when the most I need my phone it wont turn back on....REALLYYYY??!!!

    That's why I went with Apple products, for the quality of it...Now I started to having doubts

  • Yes_M Level 1 (0 points)

    It's same mine, actually I bought this phone at Singapore because my country have no authority store (CAMBODIA ) but now it dead. Just only 1 way, I have to find mechanical to fix it coz I don't want to spend money to fly back to Singapore for replace, and they found many way to fix it, but it unused, the warranty seal also broke, what the ****, what can I do, or I just waste 1000$ ? Make me feel hate apple right now. :(

  • Yes_M Level 1 (0 points)

    As I always post few comment in apple support communities, I never get answer back, like my MacBook Pro retina won't change wallpaper, the fan sound as big fan, and now my iPhone 5 dead, hm.... I read all of their comment above, mostly is problem, no resolve, why? Or no supporter? Actually I love apple, however my country have no apple, but I always got it from other countries, but now I feel apple let me down, sad...

  • andydb9 Level 1 (0 points)

    My iPhone 5 did exactly the same this morning. It was on 54% when I went to bed. Got up went to check my email and text messages and nothing varied the power button and the home button, nothing. Plugged the charger in left it for 15 mins and still nothing. I did a search on line and found people with the same problem. Tried the power button + home reset and it worked. When the phone came on it was at 18% battery. It has been ok upto yet. Touch wood and fingers crossed. Thanks to everyone for your help.

  • pragash_g Level 1 (0 points)

    i was using my white iphone 5 as personal hotspot and suddenly its dead! its never come back ON even when i press power button. lucky i got the forum to assist me on hard reset! Its a major issue and apple have to fix it.

  • Apple guide Level 1 (75 points)

    here's things to do:


    Turn It On/Restart It

    This seems silly, I know, but if you iPhone won't turn on, the first thing you should do is check to make sure that it's not off. To do this, just hold down the Hold button at the top right corner on the edge of the phone for a few seconds. If the phone is off, it should turn on. If it's on, you may get the slider that lets you turn it off.

    If it was off, let it boot up. If it was on, restarting it by turning it off and then turning it back on is probably a good idea.

    Press the Hold and Home Buttons

    If your iPhone wasn't turned off or won't restart, try this instead: hold down the Hold button and the Home button on the bottom center of the front of the iPhone at the same time. Hold them both for at least 10 seconds (there's nothing wrong with holding for 20 or 30 seconds, either, though if nothing has happened at that point, it probably won't). In many cases, the silver Apple logo will appear and the phone will boot up.

    Charge Your Phone

    Again, this may seem obvious, but it's actually pretty common. If your iPhone's battery runs very far down, the iPhone won't turn on. That's because it's using its remaining battery life to preserve your data and settings.

    So, your iPhone could be refusing to turn on because its battery doesn't have enough juice. In that case, plug your iPhone into a wall charger or into your computer (plug it directly into the computer; some USB ports on keyboards don't have enough power to charge iPhones). Let it sit for 10-20 minutes. If it was low on battery and needed a charge, when it's got enough juice to power the screen, it will turn on and show you its charging status, starting with the red battery icon.

    If you suspect your phone ran out of battery but this technique doesn't work, it's possible that your charger or cable is faulty. Try using another charger or cable and see if things change.

    During this process, you may also want to make sure there's no lint packed into your cable or the iPhone's dock connector. This isn't a hugely common problem, but a lot of pocket lint could interfere with the iPhone getting a charge.

    Restore to Factory Settings

    If those options don't work, sometimes your best bet is to restore your iPhone to its factory settings. This erases all the data and settings on your phone (hopefully you synced it recently and backed up your data), but it can solve a lot of problems. Normally, you can just sync your iPhone and click the Restore button in iTunes, but if it won't turn on, you need a different technique:

    1. Plug the iPhone's USB cable into the dock connector, but not into your computer
    2. Hold down the iPhone's Home button
    3. Now plug the other end of the USB cable into your computer
    4. This will open iTunes, put the iPhone into recovery mode, and let you completely restore the iPhone.

    DFU Mode

    In some rare circumstances, the issue might not be so much that your iPhone won't turn on as that it won't boot up properly. This often takes the form of the phone trying to start, getting to the silver Apple logo, and then restarting itself. This is most common after jailbreaking or when trying to install an iOS update without enough battery life.If you're facing this problem, try putting your phone into DFU mode and resetting it.

    Proximity Sensor Problem

    Another rare circumstance that can cause a problem with some iPhones is a malfunction in the proximity sensor that turns the iPhone's screen on and off when you hold it up to your face to make a call. This malfunction can cause the screen to be turned off even when the phone is on and not near your face.If you're facing this issue, it can usually be solved through software, rather than repairing or replacing the phone. In this case, hold down the Home and Hold buttons as outlined above to restart the phone. When it restarts, the screen should be working. If it is do the following:
    1. Tap the Settings app
    2. Tap General
    3. Tap Reset
    4. Tap Reset All Settings. This erases all your preferences and settings on the iPhone, but won't delete your data.
    5. Confirm the reset. This should resolve the proximity sensor problem.

    THIS IS BY :

    By Sam Costello, Guide



  • Krissyboy_ Level 1 (0 points)

    My iPhone went dead flat, it was the first time I let it go completely flat then I plugged it in to charge the battery came up for about 5 minutes then just went away and the phone won't turn on. I left it on charge for about 3 hours to see if it'll turn on I tried the hard reset and everything nothing worked I don't know what else to do can anyone else ?


  • Camillo Corsetti Antonini Level 1 (0 points)

    Last saturday the iPhone went crazy and needed a restore that iTunes couldn't do because of error 3014, so I went to Apple and had it replaced. Today, less than one week later the new iPhone battery just died (it was quite hot after a normal use) and won't rrestart.

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