Previous 1 4 5 6 7 8 Next 105 Replies Latest reply: Apr 23, 2016 8:42 AM by debor35 Go to original post Branched to a new discussion.
  • Dex-c Level 1 Level 1

    I have iPhone5 black modelA1429. I just tried about 10 minutes ago try to heat my iphone5 in the sun for about 4-5 minutes something like that then I tried the reset, but nothing happen. I still got blsck dead screen iphone5. My niece break this when she played games in it.not, realy broke physically, but may be my niece systematically killed my iphone. So any other way to solve this problem? I love this stuff very much, because got this type of smart just 5 months ago. I have no other smart phone in the whole of my life just this one. Yet the micro sim inside phone cannot be to other types of phone my country. I just registered a monthly broadband connection just 3 days before.please help me solve this problem.

  • Southernmel Level 1 Level 1

    Does the screen come up at all?

  • CCrawfordSUFC Level 1 Level 1

    Mine was same, i held the centre button and lock button down for about 10 secounds and my phone came back on, thanks for everyone's advise on here really helped thanks!

  • awesomerod99 Level 1 Level 1



         After you toggle the mute switch on the side of the phone a couple of times, hold the power and the home button at the same time for 15-20 seconds. Hope this helps!

  • iPhone5 Trouble Level 1 Level 1

    My iphone 5 has also just shut down while it had 75% battery power. No amount of resets, hard or soft, work. The phone is dead. Despite all the posts above there has only been one reply from Apple and that didn't solve the problem for any of the people that a hard reset didn't work. DFU mode is not an option for us as well, as the phone will not power up at all regardless of whether it is being charged, plugged in or any othet solutions offered by cutomers. My phone is 13 months old and is as dead as doornail. Apple?????????????????????????

  • Nem123 Level 1 Level 1

    What happened to your iphone? Last night I plugged it in and today irt happens tome the same, it doesn´t turn on, help meeee

  • iPhone5 Trouble Level 1 Level 1

    My service provider refused to repair or replace the phone as it was 1 week out of warranty so I took it to a local iphone repair store and they told me it was irreparable, apparently something to do with the power connection between the battery and the phone. Thanks Apple, great device for 13 months, useless thereafter.

  • sjc00 Level 1 Level 1

    This just happen to me today and I did the hard restart and works great now. I had to hold the 2 buttons for about 20 seconds before it did anything. Thanks for the advice everyone

  • basechase Level 1 Level 1

    I've just had this same problem - Except in the UK's flagship Regent Street store. Useless... they have NO explination as to why the phone isn't working. They want another £210.00 and then I would only get 3 months warranty from then on... who do they think I am! Annoys me that my home is filled with other Apple products.

  • marian108 Level 1 Level 1


  • marian108 Level 1 Level 1

    CAUSE & SOLUTION:  I just had the same problem for the first time with my iPhone 5s. Did the hard reset, held for longer than you think necessary and it worked.


    This happened with my iPad mini some time ago and I called Apple Care and was told it happened because I had too many apps opened. So once my phone started up, I closed all my apps. I couldn't believe how many I had opened.


    Maybe this is the same reason for the phone shutting down. Turning off the phone doesn't close the apps. You have to do it manually - each one.

  • patrykrf Level 1 Level 1

    i was charging it . when i came back from school i took it but it didnt work . i tried to hold the sleep and home button but nothing happened what to do? iphone 5s

  • faltskog77 Level 1 Level 1

    This worked! Thank-you!

  • Gaijin. Level 1 Level 1

    hello. this happened to me just today. do you know a way to hard reset it without using the lock button? i've tried restoring and updating it on itunes but it still wont turn on and my lock button does not work. thanks.

  • Nptgio Level 1 Level 1

    i have this same problem except my lock button doesnt work any ideas?

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