Previous 1 2 3 Next 42 Replies Latest reply: Mar 9, 2014 6:36 PM by julieesmer
dreiacht Level 1 (0 points)

Hello everyone,


yesterday I got my iPhone 5 with iOS 6, everything is working fine except of the music app. When I sync music from my iTunes library to my iPhone everything seems to work properly, no errror messages etc. The music also shows up in my music app but every song is greyed out, the cover is missing and I can't play any song. I tried syncing manually, I deleted my whole library and started over, I synced automatically, nothing works.


Anyone can help?



iPhone 5, iOS 6
  • wjosten Level 10 (94,210 points)

    First, try this:


    Download/install any free app from the app still greyed out?

  • dreiacht Level 1 (0 points)

    Of course it is, why should that help?

  • wjosten Level 10 (94,210 points)

    Did you do as I suggested?

  • dreiacht Level 1 (0 points)

    Yes I did, of course it didn't work.

  • wjosten Level 10 (94,210 points)

    The nice thing about this place is that I get to choose who to help...thus if I run into someone who wants to act like a jerk, I can move on.


    That's what I'm gonna do here...figure it out yourself.


    Good luck.

  • dreiacht Level 1 (0 points)

    Not trying to act like a jerk here, I just can't see how it should fix the Music App problem, sorry.

  • dreiacht Level 1 (0 points)

    Nobody? I can't figure it out...

  • dreiacht Level 1 (0 points)


  • cassiebear0605 Level 1 (0 points)

    What did you do?! I'm having the same problem except one I get into a music album the song title doesn't even appear & every song is 0:00 long.

  • dreiacht Level 1 (0 points)

    Here is what I did, I don't know if every step is necessary though:


    - I unplugged my iPhone from my PC and deleted / cleared my iTunes Music Library

    - Then I added the albums I wanted to have on my iPhone back to the library

    - Then I connected the iPhone with the PC again and checked "Sync only selected Songs and Videos" (don't know the exact words, because I use german iTunes ("Nur markierte Titel und Videos synchronisieren)

    - I checked "Manage music and videos manually" as well

    - Then I selected all the songs I wanted to copy to my iPhone and moved them over the iPhone

    - Syncing started and it worked

  • Bachelor79 Level 1 (0 points)

    Hello Wjosten


    I too am having the same issue - I have downloaded a free app, switched off my phone but still all my music is greyed out


    Any suggestions?



  • rbgm846 Level 1 (0 points)

    Im having the same problem im even thinking about a hard reset, but cant  solve the problem like you did dreiacht , and already tried youre approach

  • Eugene Crabtree Level 1 (0 points)

    Hi guys, I'm having trouble her too!


    New Iphone 5 wont sync to Itunes on my Mac.  Got the message the latest Itunes version needed downloading and did that, but still nothing.  I've also downloaded Apps for free and all is okay with these.


    I can see Iphone capacity when in Itunes and when I try and alter the playlists I want it shows in the capacity window.  Then when I push Sync, I get nothing.


    Not sure what I'm doing wrong and would be happy with any pointers.

  • Razor12 Level 1 (0 points)

    I'm having same problems as you Eugene with my Windows...capacity bar shows 12.9gb of audio but nothing transfers to my iphone 5 even though it goes through the whole syncing process without showing any problems.
    Only other problem I see is that on my itunes account i notice that in 'manage devices' the iphone 5 is not listed which i guess means its not being recognised even though, like you, i have downloaded the latest itunes version in order to cope with the ios6 server the new iphone 5 has. That said, i dont know how to get the itunes store to recognise my iphone 5 in order for it to appear in my itunes account. 

    Please pass on any info you find out that may solve this problem.


    Thanks !



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