iPhone 5 / iOS 6: Can't sync music via iTunes anymore (Screenshot attached)

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iPhone 5 / iOS 6: Can't sync music via iTunes anymore (Screenshot attached)

Hello everyone,

yesterday I got my iPhone 5 with iOS 6, everything is working fine except of the music app. When I sync music from my iTunes library to my iPhone everything seems to work properly, no errror messages etc. The music also shows up in my music app but every song is greyed out, the cover is missing and I can't play any song. I tried syncing manually, I deleted my whole library and started over, I synced automatically, nothing works.

Anyone can help?

iPhone 5, iOS 6

Posted on Sep 22, 2012 2:42 AM

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Answer 1

wjosten

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Sep 22, 2012 2:49 AM in response to dreiacht

First, try this:

Download/install any free app from the app store...music still greyed out?

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Answer 2

dreiacht Author

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Sep 22, 2012 2:54 AM in response to wjosten

Of course it is, why should that help?

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Answer 3

wjosten

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Sep 22, 2012 2:58 AM in response to dreiacht

Did you do as I suggested?

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Answer 4

dreiacht Author

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Sep 22, 2012 2:59 AM in response to wjosten

Yes I did, of course it didn't work.

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Answer 5

wjosten

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Sep 22, 2012 3:02 AM in response to dreiacht

The nice thing about this place is that I get to choose who to help...thus if I run into someone who wants to act like a jerk, I can move on.

That's what I'm gonna do here...figure it out yourself.

Good luck.

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Answer 6

dreiacht Author

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Sep 22, 2012 3:04 AM in response to wjosten

Not trying to act like a jerk here, I just can't see how it should fix the Music App problem, sorry.

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Answer 7

dreiacht Author

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Sep 22, 2012 4:53 AM in response to dreiacht

Nobody? I can't figure it out...

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Answer 8

dreiacht Author

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Sep 22, 2012 5:16 AM in response to dreiacht

Solved...

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Answer 9

Sep 22, 2012 5:33 AM in response to dreiacht

What did you do?! I'm having the same problem except one I get into a music album the song title doesn't even appear & every song is 0:00 long.

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Answer 10

dreiacht Author

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Sep 22, 2012 5:38 AM in response to cassiebear0605

Here is what I did, I don't know if every step is necessary though:

- I unplugged my iPhone from my PC and deleted / cleared my iTunes Music Library

- Then I added the albums I wanted to have on my iPhone back to the library

- Then I connected the iPhone with the PC again and checked "Sync only selected Songs and Videos" (don't know the exact words, because I use german iTunes ("Nur markierte Titel und Videos synchronisieren)

- I checked "Manage music and videos manually" as well

- Then I selected all the songs I wanted to copy to my iPhone and moved them over the iPhone

- Syncing started and it worked 🙂

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Answer 11

Sep 27, 2012 7:20 AM in response to wjosten

Hello Wjosten

I too am having the same issue - I have downloaded a free app, switched off my phone but still all my music is greyed out

Any suggestions?

Thanks

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Answer 12

rbgm846

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Sep 29, 2012 1:21 PM in response to dreiacht

Im having the same problem im even thinking about a hard reset, but cant solve the problem like you did dreiacht , and already tried youre approach

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Answer 13

Oct 2, 2012 12:58 AM in response to dreiacht

Hi guys, I'm having trouble her too!

New Iphone 5 wont sync to Itunes on my Mac. Got the message the latest Itunes version needed downloading and did that, but still nothing. I've also downloaded Apps for free and all is okay with these.

I can see Iphone capacity when in Itunes and when I try and alter the playlists I want it shows in the capacity window. Then when I push Sync, I get nothing.

Not sure what I'm doing wrong and would be happy with any pointers.

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Answer 14

Razor12

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Oct 3, 2012 1:56 PM in response to Eugene Crabtree

I'm having same problems as you Eugene with my Windows...capacity bar shows 12.9gb of audio but nothing transfers to my iphone 5 even though it goes through the whole syncing process without showing any problems.
Only other problem I see is that on my itunes account i notice that in 'manage devices' the iphone 5 is not listed which i guess means its not being recognised even though, like you, i have downloaded the latest itunes version in order to cope with the ios6 server the new iphone 5 has. That said, i dont know how to get the itunes store to recognise my iphone 5 in order for it to appear in my itunes account.

Please pass on any info you find out that may solve this problem.

Thanks !

Razor

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Answer 15

markabee

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Oct 7, 2012 10:27 AM in response to dreiacht

I have an iPhone 5. My Windows iTunes used to synch to my iPhone 4s with the most updated iTunes 10. I could never get my music on my iPhone 5 to synch (all burned from my CD's). I tried all the suggestions - manual, reinstalled, etc. on the string above. iTunes would indicate through a blue bar that music was to be synched but then go through the synch process and no music would be synched.

I then did this on my Mac using iTunes 10. Worked the first time.

So, I have to think that Windows iTunes is not working to synch music. Mac iTunes works fine.

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