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Verifying account information - session timed out

I am having this problem on both my new iPhone 5 and my iPad 2 since upgrading to iOS 6. It won't let me purchase apps, wanting me to verify my payment info. I'm happy to do this, except it keeps telling me my session has timed out.


I have tried going into Settings App > iTunes & App Stores > tap where it says your Apple ID > tap "Sign Out" > Sign back in, and verify the account info, but I keep getting the session has timed out error. I have also turned off and restarted my devices and then related the above steps. I have also tried signing out and back in from the App Store app on both devices.


Anyone have insight into or a solution for this problem?

iPad 2

Posted on Sep 22, 2012 7:08 AM

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Posted on Sep 22, 2012 8:12 AM

I had the same problem. I went to settings, Date/Time and removed set automatically and worked for me. Hope it helps!

28 replies

Sep 22, 2012 6:21 PM in response to Tara Cravens

Just figured it out. Well it worked for me. On the phone go to Settings. Go to iTunes & App Store. Click on your Apple ID then View Apple ID. Sign in if required. Click on payment information. Fill it out. And hit done. This last screen will be the same one that has been giving us the trouble. But it didn't time out this time and I successfully downloaded my first iPhone 5 app. Yea!!!

Sep 22, 2012 8:41 PM in response to Tara Cravens

... I just came here to say how I just had the same problem with my iPad 3 that I upgraded to ios6 and getting the session time out when trying to download an app. I tried everything here- reset everything, changed the set date/ time, then cleared cookies etc., logged out of apple id, logged in, inbetween trying to download the app... last thing I did was go to settings to fiddle with the payment info. (even though I have no payment info set up). Tapped it and miraculously it didn't time out (when previously I was tapping the apple id above it it timed out). Out of faith, went back to app store, tapped install, got asked for the security questions, and it worked!


I don't know if this is helpful or what exactly I did that did the trick.... maybe just perserverence. :-/

Sep 23, 2012 7:10 AM in response to Tara Cravens

I'm having the same issue but while I try to log in to my Yahoo email account. I have tried the Time and the cookies advices but it helps only the first time that I log in, if I log out and try to log in to the same or another account the issue appears, and I can' erase the cookies everytime I want to check my email accounts at Yahoo. Anyone else is having the same issue? Ideas on how to solve it? Or who should fix this, Apple or Yahoo?

Verifying account information - session timed out

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