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Infinit G37 and iPhone 5

14836 Views 53 Replies Latest reply: Mar 13, 2013 4:00 AM by BuckarooVT90 RSS
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BarryD123 Calculating status...
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Sep 22, 2012 7:40 AM

Wondering if anyone else is experiencing problems with car connectivity and the new iPhone 5 or older phones with ios 6. 


My Problem:


Just got the iPhone 5 yesterday and was wondering if anyone is having a similar problem to mine.  The phone paired without easily to my 2011 Infiniti G37 with navigation.  Outgoing calls work fine.  The problem is with incoming calls.  When a call comes in it appears on my info screen as before, but as soon as I answer the call goes dead and the screen reverts back to where it was before the call.  While it seems as if the call has been disconnected, in reality if I go to the audio source screen on the phone I can choose "MY CAR" and the call comes through the audio system but with massive interference.  As always, Apple blames it on the car bluetooth system.  This system worked flawlessly with my iPhone 4S and my wife's 4. 

iPhone 5, iOS 6
  • TendlyaFan Calculating status...
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    Sep 23, 2012 3:43 PM (in response to BarryD123)

    I am facing the exact problem. And the guy at the Verizon store blamed it on the car's bluetooth system and said that it is not compatible with iOS6. Any guidance out there?

  • plainjane3 Calculating status...
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    Sep 28, 2012 2:59 PM (in response to BarryD123)

    It's working fine on my G25. However it does take a longer time to load up the phonebook and sometimes contact information doesn't show. Are you having problems when you connect the lightning cable to the car. Somehow I can't play audio, pandora, youtube audio etc if I plugged my IPhone 5 in to the car. But it works fine with the IPhone 4 or 4S

  • maxmaxie Calculating status...
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    Sep 29, 2012 3:54 PM (in response to BarryD123)

    I too have the exact same issue and tried with two different iPhone 5's with my M37. Incoming calls ring fine but when you click answer in the car - it appears to disconnect - if you go to the iPhone and then click audio source and toggle over to the iPhone then back to the car - it reactivates the car bluetooth. Sure hope someone fixes this soon!


    FYI - I removed the bluetooth connection in the car and phone and repaired them just to see. Same issue.

  • genie17 Calculating status...
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    Oct 1, 2012 6:52 AM (in response to BarryD123)

    I have the exact same problem. Hopefully enough people flag it for Apple so this issue gets fixed. It worked perflectly fine with my iPhone 4S. I can pair the phone fine. I can place outgoing calls fine but incoming calls just stay silent when I answer them. I keep seeing the phone interface and call timer going but the line is silent on both ends. I have 2012 Infiniti G37. I tried resetting all the bluetooth connections, restarting the phone, etc, nothing worked.

  • plainjane3 Level 1 Level 1 (0 points)
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    Oct 1, 2012 9:33 AM (in response to BarryD123)

    Thank you for posting this. Are you having any problems when using Pandora to play music. Somehow there's no audio coming out when I use any app other than the iPhone's music player.

  • maxmaxie Level 1 Level 1 (0 points)
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    Oct 1, 2012 9:34 AM (in response to BarryD123)

    FYI - I setup my iPhone 5 as a new phone completely. I never imported settings from the iCloud backup, etc. I setup each email account individually. I own an IT company and do this for a living. I setup my new iPhone 5 and my wife's iPhone 5 the same way - totally fresh setup. Both phones work fine in her Lexus. Both phones have the same bluetooth mess in my M37 - neither will answer a call correctly. Glad you got it working but I don't think this is a true fix for the iPhone 5.

  • genie17 Level 1 Level 1 (0 points)
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    Oct 1, 2012 11:00 AM (in response to maxmaxie)

    I agree with maxmaxie, I don't think it's a permanent solution. I set up my iPhone 5 as new from the beginning without any restores. I tried re-pairing the phone with the car multiple times and the incoming calls just do not work. There was a moment yesterday during my testing when my phone was dropping between LTE and "4G" on AT&T and during this period while LTE was out I received a phone call that actually worked. This leads me to believe that this problem has to do with some software issue on Apple's end.

  • Dj Jean Calculating status...
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    Oct 4, 2012 9:25 AM (in response to BarryD123)

    I have a similar problem, I just got a 2012 G37S and had an iphone 4, just got the 5 and I can't answer phone calls but can make phone calls.  Also another thing is that my bluetooth synchs for phone but for my music it says something like "Bluetooth sound device not connected."  I used to be able to stream my music via bluetooth from my iphone 4 but with the iphone 5 it now doesn't work.  I can plug it into the USB dock but then I can't listen to anything other than my ipod music section, but can't stream spotify, tune in radio, or the host of other internet steaming options. 

  • kdcollins63 Level 1 Level 1 (0 points)
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    Oct 9, 2012 7:50 AM (in response to BarryD123)

    I'm having a slightly different problem.  I have an iPhone 5, which worked great in my G37.  Then this morning, I try to make and receive calls, but I get no sound.  I can't hear the other person, and they cannot hear me.  But when I switch to use the speaker on the phone, sound is fine.  Anyone else experience this?

  • jgrahamiii Level 1 Level 1 (0 points)
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    Oct 11, 2012 10:03 AM (in response to BarryD123)

    BarryD, glad you got it working.  I'm wondering if it still is.  I called Apple support today and the tech told me that this problem occurs on more than one line of cars - not just Infiniti/Nissan, and is specific to the iPhone 5 (not 4 or 4S).  He says Apple believes this is on their end and they are working to fix it.  I guess we'll see.

  • anon2828 Calculating status...
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    Oct 23, 2012 1:41 PM (in response to BarryD123)

    I can confirm this is also happening on the Infiniti QX56 2012-2013 and FX35/45 2012-2013 when paired with an iPhone 5 on iOS 6.


    Worked just fine on iOS5 with iPhone 4s.


    Experiencing the issue only on incoming calls as mentioned above.


    Fix please!

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