I have a 2013 Subaru Outback and an iPhone 5. After 2 months of bliss, the hands free voice recognition stopped working. When I would try to use the hands free, the screen would read "Voice Recognition Loading", and would never load.
Brought it to the dealer, who said they never heard of this issue. They replaced the system and it worked until two days ago. Same problem, and in addition, now I am unable to use the controls on the steering wheel to change songs when using the Bluetooth.
I tried the following:
Disconnecting my Bluetooth and then turning it on. I also tried to delete the other 2 phones. When I tried to delete the other 2 phones manually, the system says, "Error." When I start the car, the system will read, "Connection Failed", and will then connect a few minutes later. I can receive incoming calls and make calls using my phone, and speak thru the hands free system.
Subaru wants to replace the entire system again, but I know this is not the issue. It is something with the iPhone and Subaru's system.
HELP!!!!