Previous 1 2 3 Next 37 Replies Latest reply: Jun 16, 2015 12:19 AM by mattmayer Go to original post
  • kirstenfromkirkintilloch Level 1 Level 1

    I had the exact same issue. After trying every possible solution I could think of, including resetting and restoring the phone from iTunes, I eventually erased the phone and set up as a new phone, with new device name. Once set up, I then connected to iTunes and synced.  Eventually, music synced. My initial set up of the phone was a restore from iCloud and then a restore from iTunes. I have no idea why it required set up as a new phone, but as it worked, I could eventually restore from iTunes, including adding music.

  • grahamb008 Level 1 Level 1

    Worked for me too, thanks!

  • AcademyCurve Level 1 Level 1

    this worked:


    system preferences - Sharing

    I clicked on internet sharing, but did not 'tick' the box (mine was off & is still is off now)

    I 'ticked' the Wi-Fi tick box

    and got out of preferences (i did not 'tick' the internet sharing box, dunno if that is importiant, just what i did)

    my iphone 5 popped up in iTunes over Wi-Fi in like 5 seconds and has stayed there since i did a wifi sync

    happy days


    also changing the name to match iPhone5's name



  • BunItDown Level 1 Level 1

    Thanks Christian, that actually worked for me.

  • bonniexsublime Level 1 Level 1

    What I did to make it work was I plugged in my phone to itunes and the phone popped up, then without ejecting the phone I just unplugged it. The phone stayed connected with itunes and it sync's over wifi!

    Hope that works for you too!

  • utvolfan Level 1 Level 1

    This worked for me as well bonniexsublime. Once you plug the iPhone in with cable and click the Sync over Wifi option and click Apply, just unplug the iPhone without ejecting and you'll be able to sync over WiFi.

  • Acesohigh Level 1 Level 1

    i cant even get the phone to enable wifi sync. it did at first but that was my work computer and i dont work there anymore. i restored my setting but when i check wifi sync it doesnt even register my computer

  • David Mussington Level 1 Level 1

    Thanks.  You are a life saver.  Any idea why this works, why does the iPhone forget (or iTunes) every few months how to sync over wifi?

  • Tigervision Level 1 Level 1

    I know it seems very obvious... but make sure your phone's wifi is on

  • CrAshRus Level 1 Level 1

    I dunno why, but this worked for me too. And the WiFi box was already ticked. Weird to the power of annoying, but thanx Just Add Alcohol. I wouldn't have got around to this fix. Ever!

  • Stephen Hanson Level 4 Level 4

    What worked for me is just unplugging my AP Extreme for 10 seconds and then plugging it back in. Must have been an IP conflict. Both of my mobile devices showed up immediately wirelessly.

  • rodesss Level 1 Level 1

    Make sure the name of your computer is the name your iPhone is looking for. Go to System Pref.>Sharing>Computer Name - you can change the name here if you want. The name of the computer does not have to match the iPhone. Then plug in your iPhone to the computer (computer should be on power cord). Follow prompts from that point on.


    You will also need to verify on you iPhone that you trust your computer. Now they will sync wirelessly because the iPhone and iTunes (computer) will be looking for the proper names.

  • GreenFieldsForever Level 1 Level 1

    None of the above worked for me. This did:



    (with iTunes open)


    Fix for Mac OS X

    • Launch “Activity Monitor” (found in /Applications/Utilities/)
    • Use the search box in the upper right corner and search for “AppleMobileDeviceHelper”
    • Select that process and then click the red “Quit Process” button
    • Leave Activity Monitor and then relaunch iTunes


    Fix for Windows

    • Hit Control+Alt+Delete to summon the task manager then choose the “Service” tab
    • Locate “Apple Mobile Device” OR “AppleMobileDeviceHelper.exe” (depends on Windows version)
    • Right-click and restart the service, or select it and choose “End Process”
    • Relaunch iTunes again to find the iOS device visible via wi-fi
  • GreenFieldsForever Level 1 Level 1

    ..No it didn’t...

  • Me.... Level 1 Level 1

    AcademyCurve, you are a legend. I have been searching for a fix for this for quite some time and despite some rather convoluted suggestions, yours was the one that worked.