Previous 1 2 3 Next 37 Replies Latest reply: Jun 16, 2015 12:19 AM by mattmayer
christian222 Level 1 (0 points)

Hey guys,


I love my new iPhone 5 and everything is perfect except that it won't show up in the devices collum in iTunes after I unplug the iPhone.  I have selected and deselcted the "Sync over Wifi" option several times but it just won't go.  My iPhone 4S and iPad 3 have no problem syncing and it has been working all along.  I have the latest version of iTunes.  Anyone have any suggestions or seeing this behavior also?




  • Ric Ruhlman Level 1 (5 points)

    got the same issue...I cant get hardly any of my songs to sync at all.   Hopefully there is a fix coming out

  • wildernesshike Level 1 (25 points)

    You asked about iPhone, but I expect that this process I now have to use with my iPad may also work for the iPhone.  I was having the same problem of iTunes not seeing my iPad the last few days, but then I found a way to get my iPad to sync.  Here is what works for me:


    1) Shut off computer.

    2) Shut off iPad.

    3) Turn on both devices.

    4) Open iTunes on computer.

    5) Select iPad in iTunes on left side of iTunes (one click) on computer.

    6) Click on sync in lower right of iTunes.


    This works every time for me, but I don't ever remember having to shut off both devices in order to be able to sync before I updated to iOS 6 on my iPad.  Now, I have to go through this whole process or else it won't sync.  I also noticed that clicking on sync on my iPad does not work since I updated to iOS 6.  Apparently iOS 6 has messed up sync, but at least I found a way to get it to work for me.

  • KAVE25 Level 1 (0 points)

    Same issue with my iPhone 5.  Currently syncing the old fashioned way - over USB...


    Funny thing is, my wife got an iPhone 5 yesterday and her's syncs just fine...

  • Lorenzolavender Level 1 (0 points)

    Try unselect the "sync with Wi-Fi" and click "apply".

    And then select "sync with Wi-Fi" again and "apply" and "sync".


    After that try to unplug see if your iPhone 5 is still showing on the device list.

  • KAVE25 Level 1 (0 points)

    Yep, tried that many times.


    Also tried deleting my wifi connection without success.


    Going to try the reboot of both devices suggested above and if that doesn't work, I will do a factory reset... 

  • leestanley Level 1 (0 points)

    Hi guys,

    Other half has had the same problem but now resolved.

    Try the following as it has fixed it.

    • Plug in with sync cable
    • Un-tick 'sync with wifi' box
    • Sync iPhone
    • Tick 'sync with wifi' box
    • Sync phone with cable
    • Unplug cable
    • restart computer

    On restarting mac, it took a couple of minutes and then it found her phone.

    Hope this is helpful

  • KAVE25 Level 1 (0 points)

    Seems like a restart of all equipment resolved the issue. 


    Disappointing, since between Mountain Lion and iOS 6, I'm feeling more and more like I'm back in the Windows world...

  • Ric Ruhlman Level 1 (5 points)

    This is obviously an iPhone 5 issue...since both Mac and Windows is having the same issue.   I've tried all the tricks recommended here (and thanks for the advice)  and still   no Music sync.    I guess I'll just wait till a fix comes through!  And the wierdest thing is...   after doing the full reset....  all the songs now show in the iPhone 5  but it does not show usage (ie Memory being taken up either on the iTunes bar nor in the iPhone5 itself!)

  • christian222 Level 1 (0 points)

    This did not work for me.  iPad shows up but not the iPhone.  Any other ideas?

  • christian222 Level 1 (0 points)

    Okay I fixed it.  The problem was actually the name of the iPhone.  Since I did a restore I had the same iPhone name as my old iPhone 4S "Christian's iPhone".  The second I came in and changed the name to "Christian's iPhone 5" it poped up instantly after I unplugged the cable.  iTunes must have been waiting for my old phones identifier to show up on the network.  Anyway it's a good fix.  Thanks!

  • Hoff808 Level 1 (0 points)


  • Just add alcohol Level 1 (0 points)

    OK OK OK

    I tried all of the above ideas

    none worked for me!

    I had already re booted, but I rebooted again, the phone, router, comp (iMac)

    I changed the name of my phone, I had a lot of hope riding on that idea, it sounded good, but (sigh) no go!


    finally I got it working

    this is what I did, I hope it works for you (at least on a Mac)



    system preferences - Sharing

    I clicked on internet sharing, but did not 'tick' the box (mine was off & is still is off now)

    I 'ticked' the Wi-Fi tick box

    and got out of preferences (i did not 'tick' the internet sharing box, dunno if that is importiant, just what i did)

    my iphone 5 popped up in iTunes over Wi-Fi in like 5 seconds and has stayed there since i did a wifi sync

    happy days

  • Mans63 Level 1 (0 points)

    Is there a final resolution to this inquiry?  I still cannot get my iPhone 5 to show up on the left side of iTunes, despite changing the name of the phone! 

  • shawn1970 Level 1 (0 points)

    Thanks for this advice. This worked for me!

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