TS1382: iPod troubleshooting basics and service FAQ

Learn about iPod troubleshooting basics and service FAQ
kc joda
Level 1 (0 points)

Q: iPod classic frozen

My iPod Classic is frozen.  I don't remember how to do a hard reset.  PLEASE HELP ME!!!

iPod classic

Posted on Sep 22, 2012 11:30 AM

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kc joda

Q: iPod classic frozen

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  • by planb77,

    planb77 planb77 Sep 25, 2012 12:03 PM in response to kc joda
    Level 7 (32,341 points)
    Sep 25, 2012 12:03 PM in response to kc joda

    Press and hold both the Select/Center and Menu buttons together long enough for the Apple logo to appear.

     

    B-rock

  • by Boydfromva,

    Boydfromva Boydfromva Oct 25, 2012 7:53 AM in response to planb77
    Level 1 (0 points)
    Oct 25, 2012 7:53 AM in response to planb77

    If this doesn't work for me is there a further step  or is it junk heap time?

  • by planb77,

    planb77 planb77 Oct 25, 2012 7:57 AM in response to Boydfromva
    Level 7 (32,341 points)
    Oct 25, 2012 7:57 AM in response to Boydfromva

    By a reset, I assume you mean you tried pressing and holding both the Select/Center and Menu buttons together long enough for the Apple logo to appear?

     

    Sometimes it can take anywhere up to a minute for the iPod to respond to the reset combination.  Don't be afraid to try this more than once.  Make sure the hold switch is not activated as well.

     

    Otherwise, you'll need to wait for the iPod's battery to completely drain. Then charge it back up and see how it does. If you run into the problem again, you'll want to restore the iPod to factory settings in iTunes.


    B-rock