My iphone 4s has a black screen and will not respond to any physical touch. However when I hook it up to the computer the software, photos, etc.. are all still there. How do I get it to respond and light up again?

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My iphone 4s has a black screen and will not respond to any physical touch. However when I hook it up to the computer the software, photos, etc.. are all still there. How do I get it to respond and light up again?

My iphone 4s has all black screen that doesn't respond to touch, not even home button, power, etc... tried charging with no success. I hooked it up to computer and it appears all software/photos, etc.. are still there just black screen. How do I restore the screen? I didn't drop it or damage it. My kids were playing it and it went black.

iPhone 4S

Posted on Sep 22, 2012 11:35 AM

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ShadyMac

Level 4

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Sep 22, 2012 11:37 AM in response to christy258

Have you attempted to perform a hard reset yet?

> THis is done by holding BOTH the home and sleep/wake buttons down until you see the white apple symbol onscreen.. then release both buttons... this typically resolves this issue you're describing...

If not... it sounds like you should perform a full restore via iTunes... hopefully you have a recent back up saved that you can restore from...

if that also doens't work, then 99% you have a hardware issue and will need to go to a Genius Bar.

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