3 Replies Latest reply: Sep 22, 2012 12:13 PM by ShadyMac
christy258 Level 1 (0 points)

My iphone 4s has all black screen that doesn't respond to touch, not even home button, power, etc...  tried charging with no success.  I hooked it up to computer and it appears all software/photos, etc.. are still there just black screen.  How do I restore the screen?  I didn't drop it or damage it.  My kids were playing it and it went black.


iPhone 4S
  • ShadyMac Level 4 (1,250 points)

    Have you attempted to perform a hard reset yet?

    > THis is done by holding BOTH the home and sleep/wake buttons down until you see the white apple symbol onscreen.. then release both buttons... this typically resolves this issue you're describing...

     

    If not... it sounds like you should perform a full restore via iTunes... hopefully you have a recent back up saved that you can restore from...

     

    if that also doens't work, then 99% you have a hardware issue and will need to go to a Genius Bar.

  • christy258 Level 1 (0 points)

    You are an amazing human being!!!!!!  thank you so much. I am such a happy person right now.  Thank you!!!!

  • ShadyMac Level 4 (1,250 points)

    No problem at all... happy it solved your issue!

     

    Ciao