iMessages fail to send

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Level 1

15 points

iMessages fail to send

I know there are a ton of problems with iMessages, but I thought I'd put this one in as Googling the console error gets me nothing.

If I dont send a message for a while. The first message that I send always fails. Re-trying to send the message will work and I'll be fine again until I leave messages alone for a while and then it starts over. Also, when in this mode, I receive no messages either. It seems I have to 'wake it up' and re-establish a connection all the time to send or recive. I've reported it to Apple, but wondered if anyone here could help.....?

I get the following errors in my console.

22/09/2012 21:40:26.407 Messages[340]: [Warning] Updating typing guid on IMMessage from xxxxxxxxxx to xxxxxxxxxxxx

22/09/2012 21:40:48.071 imagent[296]: [Warning] FTMessageDelivery failed! Error (APSErrorDomain:2): Server rejected message as invalid (null)

22/09/2012 21:40:48.249 imagent[296]: [Warning] FTMessageDelivery failed! Error (APSErrorDomain:2): Server rejected message as invalid (null)

22/09/2012 21:40:50.988 Messages[340]: [Warning] -[ChatTranscriptViewController _increaseResourceLoadCountForURL:] url called for url: ichat-resource://coreui/exclamation-pressed with nil _loadingIdentifiers

I've replaced the IDs with xxxxxxxxx for privacy.

MacBook Air, OS X Mountain Lion, New 2011 model

Posted on Sep 22, 2012 1:49 PM

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Answer 1

Sep 23, 2012 3:57 AM in response to Rob Wheatley

I have exactly the same problem and still could not receive the issue.

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Answer 2

tookish

Level 1

0 points

Sep 25, 2012 11:18 AM in response to Rob Wheatley

Yes this is exaclty what is happening to me and has been happening to me for months. I thought iOS6 and 10.8.2 would help but they don't. I've turned messages on/off so many times as many poeple say that helps them, but it doesn't work for me.

Also, my messages are never in sync....if I send one from my phone, it won't show up on my macbook for a very long time. If someone messages me, my phone will get it but it won't show up on my macbook, again, for a long time. If I get a message, I'll read it on my phone, then type a response out on my macbook and try to send it. It will fail, then it appears messages "catches up" and I can resend my message then.

This is EXTREMELY annoying behaviour as it basically means messages is uselss to me. I have friends who have no troulbe at all swithcing between devices, sending messages, etc. And I just want mine to work like it's supposed to.

Yes I have setup everything up correctly, I have send/receive on my iPhone5 setup to my phone number, and two emails addresses....just like it is setup on my macbook. New conversations are both set to the same (my phone number).

Anyone got any ideas? Am I just the super unlucky person that messages won't work for?

P.S. my Photostream is incredicbly slow too...probably not related but worth mentioning.

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Answer 3

Rob Wheatley Author

Level 1

15 points

Sep 27, 2012 12:37 PM in response to Rob Wheatley

I *think* I have it solved. I've had loads of problems with iMessages and I've contributed to 3 threads on the subject. I'm going to post this 'solution' to all 3. Forgive the size of this post, but I think the story is important to help others.

First the back-story:

iMessages was hopeless. Messages not sending unless I 'woke' it up. Messages not syncing and messages addressed to my phone number only sometimes showing up on my Mac even though I had iOS6.

As a note, I was an iMessages beta user. Also, you will need iOS6 on your phone (I think).

Now, this is what I did and everything is now working. Don't worry about the fact I did a fresh Mountain Lion install as I think that is a step you dont need. However, here is the full story as some of it may help. I'll try and extract the things you need to do at the end.

During a fresh install of Mountain Lion on my Mac Pro (I have that and a MBA) the Mac asked for my AppleID. I gave it. About 15 mins into the install (with another 15 to go) my iPhone beeped with a pop-up message "Mac Pro is now using xxxxx for Messages" where xxxxx was a list of my mail addresses AND my mobile number. It was like the Mac and the iPhone had a conversation and decided it was OK. So I looked to see if I could add my number to messages on the MBA. There's no option to do this (that I could see). To check what Messages is using on a Mac, open Messages, go to Preferences, then Accounts, click on the iMessages one and you get a list. My mobile number wasnt there.

So, I signed out of that account and tried to sign back in again. It didn't work (sign in failed with no error message). I tried 2 more times. On the 3rd try a 2nd iMessages account was created (the first said it was inactive). A few seconds later a message poped up on my iPhone telling me that the MBA was now using the same list of email addresses for iMessages my Mac Pro was AND crucially, my phone number. At this point I deleted the inactive iMessages account.

I then had to restart Messages

Now everything syncs perfectly.

So, my tip. Make sure you have iOS 6. Delete your iMessages account in Messages on your Mac and then add it back (effectively signing in again). This forces OS and iOS to re-sync and I think that everything is fine after that.

Rob.

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Answer 4

Sep 27, 2012 12:45 PM in response to Rob Wheatley

Thank for the help

Unfortunately it does not work as I am still able sign in and no 2nd account is created.

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Answer 5

Oct 4, 2012 8:22 AM in response to Rob Wheatley

Just adding my $0.02.

Quick summary - Logging out of and back in to my iMessage account in Messages.app->Preferences->Accounts seems to be fixing this problem for me.

I've been having the same or very similar problem since about Oct. 2, 2012. iOS (6.0) Messages and OS X (10.8.2) Messages had been working and syncing fine for a while. Then OS X Messages stopped syncing through iMessage and could not send out over iMessge at all. Google and Yahoo IM in OS X Messages kept working fine during the same period. No amount of toggling things off/on in the Accounts pane made a difference. But so far, logging out and in to the iMessage account in OS X Messags seems to fix it each time.

I don't see anything obvious in my Console log, except for the GUID message given in the original post. Not sure what that means exactly or how it is related. Other than it seems like the account gets foobar'ed.

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Answer 6

Oct 4, 2012 8:31 AM in response to Spencer Swift

I should add, I have a suspicion of a back-end iCloud/iMessage update that might be related. When this started, I noticed that my iPhone and Mac both had a new @icloud.com email address authorized for messaging. That was clearly related to the @me.com address I was using. I did not do anything to claim or start using that @icloud.com address. It just appeared automatically.

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Answer 7

Jan 5, 2013 11:18 AM in response to Rob Wheatley

Hello chaps - myself and another guy that I found via Twitter are still experiencing this issue. We're both on Virgin Media in the UK using a SuperHub - I was wondering whether a) you'd managed to finally resolve this (as often it seems to be fixed, only to break again a few hours later) and b) whether you are also on Virgin Media?

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Answer 8

Jan 5, 2013 2:01 PM in response to Rob Wheatley

Hi,

I had two iPhones using different Apple IDs (Although both linked to the same iCloud Account).

Messages on the Mac popped up the Alert form the server saying the second iPhone Number and the Apple ID were being Added ( I In fact Denied them - they get added but not ticked)

Later the iMessages server seemed to thing they should be active and the Messages app on the Mac showed both Apple IDs and both iPhone numbers.

I deleted the Apple ID on the second iPhone then put it in Airplane Mode.

This removed the Apple ID and the second iPhone's Number from Messages.

I was able to reinstate the Apple ID on the second phone without it showing up on the Mac.

Summary.

I did similar from the iPhone end.

10:01 PM Saturday; January 5, 2013

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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Answer 9

Rob Wheatley Author

Level 1

15 points

Mar 1, 2013 4:37 AM in response to BigJoeCool

It's been a while since I checked this thread. I'm still having problems.

Yes, I'm on Virgin media and yes, I have the superhub. I only have the problem on iMessages for the Mac and never have the problem on my iPhone.

I work from home a lot and have other people working on my network sometime who also have the problem, but it's not limited to my network as they also have the problem at home and are on BT.

I would say that I end up having to re-try the send of about 80% of messages. Most messages don't arrive on my Mac unless I have recently successfully sent one, but that will often fail within a few mins too.

I've searched and searched for a solution, but never came up with anything.

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Answer 10

Mar 1, 2013 9:01 AM in response to Rob Wheatley

This sounds like an ongoing situation for you. If it was only yesterday (2/28/2013), there was a known outage of some iCloud services.

http://www.apple.com/support/systemstatus/

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Answer 11

Mar 1, 2013 12:33 PM in response to Rob Wheatley

Hi Rob,

In the Finder > Go Menu > Go to Folder type in ~/Library/Preferences in the dialogue that appears.

In the Preferences Folder find com.apple.imagent.plist and drag it to the Trash.

Next go to Applications/Utilities an open Activity Monitor and find imagent in the list (it will be in lower case)

Use the Quit option and confirm Force Quit. (it will respawn almost immediately)

Restart Messages.

8:33 PM Friday; March 1, 2013

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Reply

Answer 12

Rob Wheatley Author

Level 1

15 points

Mar 1, 2013 12:56 PM in response to Ralph-Johns-UK

Nope, that didn't help. The 2nd message sent after that failed. When it happens, I get this in my console:

01/03/2013 20:54:46.062 imagent[51874]: [Warning] FTMessageDelivery failed! Error (APSErrorDomain:2): Server rejected message as invalid (null)

01/03/2013 20:54:46.063 imagent[51874]: [Warning] FTMessageDelivery failed! Error (APSErrorDomain:2): Server rejected message as invalid (null)

01/03/2013 20:54:46.064 imagent[51874]: [Warning] FTMessageDelivery failed! Error (APSErrorDomain:2): Server rejected message as invalid (null)

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Answer 13

Mar 1, 2013 1:10 PM in response to Rob Wheatley

Hi Rob,

Yes I saw that in the Original Post which is why I targeted IMAgent.

In Messages what Style are you using ? (View Menu > Messages)

Balloons, Boxes or Compact ?

If Balloons (it has been a problem in iChat form time to time) change it one of the others.

It makes no difference to how it is seen on an iOS device.

9:08 PM Friday; March 1, 2013

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Reply

Answer 14

Rob Wheatley Author

Level 1

15 points

Mar 1, 2013 2:20 PM in response to Ralph-Johns-UK

OK, I'm giving it a go now. No fails as yet, but I'll keep at it and up date the thread updated. Odd that this would work, but it's looking good so far.........

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Answer 15

Rob Wheatley Author

Level 1

15 points

Mar 1, 2013 2:23 PM in response to Rob Wheatley

Doh. very next message after posting that failed, so no luck I'm afraid.

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