2 Replies Latest reply: Sep 23, 2012 2:30 AM by Klaus1
IridescentDove Level 1 Level 1

Hi guys,


I don't know if I'm even in the right place, but I am trying to install Charter Security Suite for Mac on my Leopard OSX 10.5.8.  I have it downloaded and installed, but I'm hitting a wall when I receive a pop up asking me to enter the code key for my software. The box looks like it would work, but none of the buttons are clickable (even though they are not greyed out) and the text box doesn't do anything. After consulting with Charter, they said that their flash player isn't working with my Mac and to consult with Apple. Charter has a great security suite, and it is payed for with my Charter subscription.  I would really like to use it, but I can't get it to work.  Does anyone have any suggestions?





iPod shuffle, Mac OS X (10.5.8)
  • BDAqua Level 10 Level 10

    HI Mary,


    See if Flash is disabled.


    Safari, blocked plug-ins…



  • Klaus1 Level 8 Level 8

    Does anyone have any suggestions?

    Yes. Don't bother with it. You don't need it and it may interfere with the OS.


    There are many forms of ‘Malware’ that can affect a computer system, of which ‘a virus’ is but one type, ‘trojans’ another. Using the strict definition of a computer virus, no viruses that can attack OS X have so far been detected 'in the wild', i.e. in anything other than laboratory conditions. The same is not true of other forms of malware, such as Trojans. Whilst it is a fairly safe bet that your Mac has NOT been infected by a virus, it may have another security-related problem, but more likely a technical problem unrelated to any malware threat.



    You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:




    The User Tip (which you are welcome to print out and retain for future reference) seeks to offer guidance on the main security threats and how to avoid them.


    More useful information can also be found here: