11 Replies Latest reply: Sep 30, 2012 12:41 AM by léonie
DC Steve Level 1 Level 1

Friends,

 

I have the latest updated version of Aperture running on an imac i7 and mountain lion.  When I try to open Aperture I receive an error message that says the library can't be opened/program quit unexpectedly.  Eventually it asks me if I want to repair the data base -- I say yes.  It runs the repair routine, but the problem remains.  I am unable to access the first aid dialog by cmd./option clicking on the library -- I receive the same error messages. 

 

However, I am able to open the library in iphoto, so something is working right. 

 

Any ideas?  I suppose I could uninstall/reinstall the program, but since I loaded it from a DVD, that would be cumbersome (unless everything's been transferred to the app store).

 

Any thoughts?

 

Thanks!

 

Steve

  • léonie Level 10 Level 10
    expertise.photosformac
    Photos for Mac

    Steve,

    the current Aperture installer has a problem and sometimes results in an incomplete installation. You need to uninstall and reinstall, see this recent support article by Apple:

     

    Aperture 3.4: May quit unexpectedly on launch after updating

     

    If your Mac has no DVD-drive, use the third option and reinstall from the Trial version;

     

    1. Go to the Applications folder and delete Aperture.
    2. Download the Aperture 3.1 Trial.
    3. Open the Aperture Trial disc image.
    4. Double-click the "Aperture Trial.mpkg" file.
    5. Follow the onscreen instructions to install Aperture.
    6. After the installation completes, choose Software Update from the Apple () menu.
    7. Install the Aperture 3.4 update from the list of available updates.

     

    Post back, if your problem persists after reinstalling.

     

    Regards

    Léonie

  • DC Steve Level 1 Level 1

    Thanks, that's helpful.  I deleted the .plist file, which appears to have solved the problem.  However, I have the Aperture 3 upgrade DVD.  If I need to reinstall, do I need to use all the previous DVDs (Ap. 1, 2 &3)?  Also, I presume I won't be able to use the App store until Apple comes out with Aperture 4 through the App store, correct?

     

    Thanks again.

     

    Steve

  • léonie Level 10 Level 10
    expertise.photosformac
    Photos for Mac

    As I said above, you do not need your DVDs at all. You can download the Trial from here:

    Aperture 3.1 Trial.

     

    That will install Aperture 3.1, after you moved your current Aperture to the Trash - see my post above. To upgrade from 3.1. go to the Apple menu - software update (this will redirect to the AppStore and you should be able to use it this way)- or use the download at the support page:

    Aperture 3.4

     

    Regards

    Léonie

     

    Added: don't even try to open the Aperture 3.1 application after installing - it will not be able to open your current library - update immediately to aperture 3.4.

     


  • DC Steve Level 1 Level 1

    Do I use the serial number from my DVD to activate the trial version?  Or does the program self-activate?

  • léonie Level 10 Level 10
    expertise.photosformac
    Photos for Mac

    Don't launch the Trial after installing it. Upgrade directly. Then it cannot ask for your serial number. However, you should be able to unlock the trial with your upgrade serial + aperture 2 serial,

    but as I said, if you do not launch the Trila, no serial numbers should be necessary.

     

    The serial numbers you entered before should remain valid in your User library.

  • DC Steve Level 1 Level 1

    I'm going to try it -- even though Aperture generally works, there are some anomalies that are annoying and might be cured by a reinstall.

     

    Last question (I hope):  if I download the trial, upgrade, etc., how does Apple know I own the program?  Does it link it to my apple ID?  Do I have to enter a serial number eventually?  Will I now and henceforth access upgrades through the App store only?

     

    Thanks for your help.

     

    Steve

  • léonie Level 10 Level 10
    expertise.photosformac
    Photos for Mac

    You said in your initial post, that you bought Aperture on a DVD.

    but since I loaded it from a DVD,

    This DVD and the serial number are your proof of ownership. Keep them safe. And also a copy of the Trial installer.

     

    You may need them again someday. After doing the upgrade you will still get future updates from the Apple menu > Software update. Your licence will not be transferred to the Apple store.

     

    After installing and upgrading the program will look into the user library, if a copy of Aperture 3 is licenced. It should find your current registration info and not prompt you to enter it.

     

    Regards

    Léonie

  • DC Steve Level 1 Level 1

    OK, I'll try it.  Thanks for your help.

     

    Steve

  • Macmom5 Level 1 Level 1

    I'm having a similar problem but it was not solved by this suggestion.  When I try to open Aperture it gives me a box that says I need to update, and my only option is Quit - does not give me an UPDATE option.

    I tried to delete the Aperture from Applications then went to download the Tril 3.1.  When I click on the utiltiy, then an icon appears with

    file://localhost/Volumes/Aperture%203.1.1/Aperture3.1.1Update.pkg

    underneath.  There is no "Aperture Trial.mpkg" file. mentioned in step #4.  When I click on that box it says that I need Aperture version 3.0 to use update.  GRRRRRR

    I removed  Aperture from the trash and put it back into my applications.

    Same error messages.  I seem to be in a loop here.  Please help me get out.  I just got back from 2 photo shoots and have 2 more tomorrow with no software!!!!

    Anyone?

  • DC Steve Level 1 Level 1

    As I said above, I deleted the aperture .plist file (library>preferences) and that solved the problem for me.

     

    Otherwise, I got nuthin'.

     

    Steve

  • léonie Level 10 Level 10
    expertise.photosformac
    Photos for Mac

    The link 

    Aperture 3.1 Trial

    in the support article below downloads Aperture Trial 3.1

     

    Aperture 3.4: May quit unexpectedly on launch after updating

     

     

    I tried it over and over again.

     

    Also try ""Software update". The most recent release 3.4.1 contains bug fixes.