9 Replies Latest reply: Sep 25, 2012 10:31 AM by Zach the Apple User
anappleadaykeepsthebugs Level 1 (0 points)

My son attempted to update the iOS on his iPod touch (4th generation) when prompted by iTunes.  He clicked yes and then itunes performed a back-up and then we believe started to update but had a problem as when we returned an error message stated there were issues.  His current version is iOS 4 and was attempting to update to iOS6 .  We have not plugged into a PC or iTunes in a year or so.


Now, the iPod is displaying the usb to itunes picture and when we attempt to plug the device into the pc, both itunes and the pc do not recognize the device.  We did the special restart on the ipod holding down both buttons but nothing is working.


We have a call into tech support but they are closed until Monday.


Anyone familar with this issue or know how to resolve?  


thanks guys.

iPod touch, iOS 4