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My iPhone 5 speaker does not work properly.

161743 Views 78 Replies Latest reply: Mar 20, 2014 10:50 AM by ABigSchett RSS
  • castrofilho Level 1 Level 1 (0 points)
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    Dec 1, 2012 9:04 PM (in response to Xerxes.._0)

    Guys problem solved just Turn Off your Bluetooth will work fine!

  • Perry1986 Level 1 Level 1 (0 points)
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    Dec 2, 2012 5:15 AM (in response to castrofilho)

    No that's not the answer to the problem my Bluetooth hasn't been on since owning the phone. Bit more technical than that.

  • Eric Matthews Level 2 Level 2 (150 points)
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    Dec 2, 2012 5:49 AM (in response to ajw522)

    Same issue here. Just got my phone on Nov 29th... Hope Apple fixes this since I traded in a Samsung Note 2 that had a speaker problem....Just my luck!!!

  • Turboback Calculating status...
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    Dec 11, 2012 1:58 AM (in response to Eric Matthews)

    My black 16gb iphone 5 was doing the exact same noticed the first time on the Songza app, thought it might of have been the app itself nope.. Took it to a genius he reset my phone, re downloaded Songza played a song it was fine. Got in my truck and wasn't fully convinced that it was fixed started playing country and sure enough, it did it again went back inside they gave me a new iPhone, tried it just 10 minutes ago, doing it again on this new iPhone 5.. Had a 3G for 3 years.... Last month of using it the vibrate crapped out that's it! No problems what so ever! Apple needs to figure it out! This volume thing is annoying!

  • abhi1612 Calculating status...
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    Jan 29, 2013 8:24 AM (in response to ajw522)

    Guys does any one have the solution for this issue ??....Please help me out .

  • Matmari Calculating status...
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    Feb 3, 2013 11:26 AM (in response to ajw522)

    Infact this is my first iphone and am really embarrassed to play music in high volume and notice fluctuations in sound. Its hard to digest the fact that apple missed such a major BUG which could be easily noticed.

    Hope Apple fixes this problem soon. I paid a lot for this.

  • hteinlin Calculating status...
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    Feb 5, 2013 2:24 PM (in response to ajw522)

    I had the same problem last week too. I went apple store, they did restore, and then changed speaker module. And then I came back from the store, and didn't do restore from the backup at that time. On the way back to my home, I got 3 missed calls. OMG! I did go to the same apple store, and they swapped with new 16GB iPhone 5.

    When I arrive home, I did restore from the previous backup, and it worked.


    I also got the same problem last night, my iPhone 5 speaker is not working again, I missed several calls because of this problem. I went the same apple store. I told the guy that I got the same speaker problem, and he asked me try to restore. I said, I did, but didn't work. I told him I had the same history last week.


    Finally, he told me he changed speaker again. After changing the speaker, it works again. I asked him what's the exact problem, hardware or software? He said it might me hardware problem. Then, he told me don't restore my phone from the previous back, and to use as a new phone. I cannot accept his idea because I have some my personal photos, data. He said that they cannot swap with new phone so many times if the speaker problem happens again. I have no idea why he can say their customer like this. This is not totally my fault. I asked him why I cannot restore from backup? He said because the problem happened because of that backup? I asked him are you sure? He said NO.


    I only told him I don't want to come apple store again. I need to do my business. But he told me try to use without restoring backup, and cannot swap several times.


    The phone is only 1 week old, and I also have apple care plus.


    So, Apple don't try to release next generation/ new iPhone, and please fix this kind of problem first to keep your truly apple customers.


    If not, a lot of apple customers will be gone soon.


    You know there are a lot of choice to choose for so many reasons in stead of apple nowadays.


    By the way, here is your Employee (186267669) who made me to be unsatisfied & mad.

  • Luis Steve Calculating status...
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    Feb 17, 2013 9:09 AM (in response to ajw522)

    Hi i had the same problem, it might be software related, today i just installed a game, before that i was without sound for about 3 weeks, and all of the sudden after installing Heroes of Order & Chaos it came back when updating the game, weird, but give it a try, maybe it could work for u XD

  • Found Half A Worm In Apple Calculating status...
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    Feb 22, 2013 9:02 AM (in response to ajw522)

    I suddenly had the same problem yesterday. I'm not sure WHY it works, but the recommendations in this YouTube clip really works! Check it out:

  • Jasonhso Calculating status...
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    Feb 23, 2013 3:07 AM (in response to ajw522)

    I discovered a SOLUTION - it is sensing that the phone has earphones in it when it doesn't -

    Simply stick earphones in and out a couple of times and then it should work again :)


    Let me know if it fixed it; I did so and mine is now happily fixed! After much frustration, Thank God!!

  • Jasonhso Level 1 Level 1 (0 points)
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    Feb 23, 2013 3:09 AM (in response to Jasonhso)

    I also 'Reset All Settings' first :)

  • Lester520 Calculating status...
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    Mar 4, 2013 7:31 PM (in response to ajw522)

    Fluctuation ! Same problem here..ambarrassing really

  • NMJohnC Calculating status...
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    Mar 12, 2013 8:38 AM (in response to ajw522)

    There is a known issue with the Iphone5 speaker module.

    Many of them become faulty after only a few months or weeks of use.

    You can still hear through the headphone (because it bypasses the external speaker module).

    The only fix is to go to an Apple store (make an appointment on line first for the Genius Bar) and they will test the module.  They will either replace it with a new speaker module (improved version) or give you an entirely new phone.  This is the ONLY way to fix this issue.

  • Amin961 Calculating status...
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    Mar 17, 2013 10:15 AM (in response to ajw522)

    when i first received my phone i had a touch problem with letter r & f, and after doing the latest update it got muted, for ringtones, youtube, music !! how can i make sure if it's a hardware or a software problem ? pls helppp

  • Jasonhso Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 17, 2013 4:54 PM (in response to Amin961)

    Try putting headphones in and out a couple of times and see if it makes a difference :)


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