3 Replies Latest reply: Sep 23, 2012 8:31 PM by b noir
rbuttar14 Level 1 Level 1 (0 points)

I updated my iphone to ios6, and after when i tried to sync it to my computer, it said that i needed to upgrade to itunes 10.7 for me to sync my iphone. I download the itunes setup, but everytime i try to install it, i keep getting a network error saying "a network error occured trying to read from the file C:/Windows/Installer/i Tunes64.msi" . After i saw this, i did a disk check and the error still came up. Can someone please help me?


Windows 7
  • b noir Level 9 Level 9 (72,020 points)

    keep getting a network error saying "a network error occured trying to read from the file C:/Windows/Installer/i Tunes64.msi" .

     

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/197/19705183-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

     

    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

     

    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

     

    Cleanup removing itunes.png

     

    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Bedlamite23 Level 1 Level 1 (0 points)

    Thanks! I had the same issue, as many may in the next couple weeks.

    Thanks

  • b noir Level 9 Level 9 (72,020 points)

    You're welcome!

     

    It's not a new problem with 10.7.0.21 ... but levels of reports of it will increase as more and more people try to install 10.7.0.21 in order to get their iPhone 5s connecting/functioning with their iTunes for Windows.