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iPhone 5 USB stuck

I received my new IPhone 5 and pluged the USB cable into my laptop to sync with iTunes and the USB was stuck solid. I couldn't get it out no matter how I tryed. I ended up leaving it there or I would have had no way to charge the phone if I broke it. I pulled so hard that the casing came off.

I took the laptop into Apple and they pulled it out with pliers and gave me a new cable. When I got home I had a look at the old iPhone 4 USB up against the new iPhone 5 USB and you can see the difference inside. It looks like they have made it a tighter fit.

How many USB ports are going to broken with excessive pulling... And having to use pliers to get these USB's out. Big thumbs down to Apple for doing this. I hope they bring out new leads soon because I will not be game to sync my phone again for a very long time.

iPhone 5, iOS 6

Posted on Sep 23, 2012 12:34 AM

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56 replies

Sep 23, 2012 11:42 AM in response to Howdydoo

same thing happened to me yesterday,had to resort to using pliers,called apple today,they have agreed to send out a new cable. but just in case i was thinking of keeping the faulty cable and not returning it to apple, they insisted on taking my credit card details.???? so not impressed with apple on that front at all,

so is this normal company procedure ?

Sep 25, 2012 12:26 PM in response to Howdydoo

I thought it was just me! After restoring my data from my backup to my iPhone 5 from my MacBook, I had a heck of a time trying to get the USB connector out. I was scared to pull on the cable, so I tried to wiggle the connector out to loosen it, but I did need to pull the cable a bit. Once it was a little bit out, I was able to wiggle it the rest of the way out. I decided any future syncs would have to be wifi only! I've never seen such a tight-fitting USB cable!

Sep 27, 2012 12:39 PM in response to Howdydoo

I thought it was just me being a wimp as I couldn't (and still can't) get my cable out of my laptops USB port. I will be winging my way down to apple very soon to get them to sort this out as it is crazy that such a basic bit of kit doesnt perform as it should do. I'm not gonna really force it as i don't wanna damage my laptop.

Sep 28, 2012 5:32 PM in response to Howdydoo

Me too! On the phone with Apple now, we'll see what they do and I will update thread. Transferring me to a supervisor, already saying it's because I plugged into a 3rd party product? Hopefully our conversation doesn't end like that... that would mean anything but a mac and a mac charger are the only things "compatible" Mine is stuck in a $20 bullet car charger from the Sprint store, if it was my laptop I would be super mad. I did plug into my desktop without issue. Haven't tried my latop yet and don't plan on it.

Sep 28, 2012 5:58 PM in response to edfed77

Issue somewhat resolved. Spoke with supervisor (Josh) he's documenting/researching the issue but in the meantime sending me a cable. I will not use on anything but my desktop and the cube apple charger since I know it works on those and I'll keep an eye on this to see how it develops. Thx Josh and Apple for backing your product and researching the issue.

Sep 29, 2012 12:32 AM in response to edfed77

Hi edfed, it cannot be because you're using a "third party" product because i plugged mine into my iMac keyboard and had the same problem. I took the whole keyboard to the Apple Store and they replaced both the cable the keyboard while i was there.


To everyone else, just take your cables back to the Apple Store and tell them they get stuck and are very hard to remove, if you've had to use something like pliers to get them out then these marks will show on the plastic of the USB connector. Im sure they'll replace them.


I havent had any problem with my new one even though it looks exactly the same as the previous one.

iPhone 5 USB stuck

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