Canon MP560 Printer is not detected by System Preferences

Question

Level 1

4 points

Canon MP560 Printer is not detected by System Preferences

Hi everyone,

I am using a 2010 Macbook Pro with OS X Version 10.7.5, I have had this Canon MP560 Printer for about 2 years now and it has been working perfectly until lately when it starts to keep on returning "a communication error has occured" whenever I tried to print something.

I have read through the forum and noticed that people have experienced the same thing as me.

So for me, I have tried the following solutions:

1. Checking if the LAN connection is working and printing the LAN test page from printer. It does print ad says that wireless LAN is enabled an active.

2. I deleted the printer and scanner from System Preferences and try to re-add it

3. Update my software

When I tried to re-add it, there is no printer detected. I tried doing the step-by-step that PAHU recommended that worked for some one but unfortunately it does not work for me. My printer still does not appear when I tried to look up a printer.

(Here is the step by step that I followed:

The printer component of the MP560 can take longer to appear than the scanner component. The scanner uses Bonjour to advertise itself on the wireless network, while the printer component uses a proprietary protocol called "canonijnetwork". If you select to add a printer and have the Default Add Printer view open, you will see the MP560 as Bonjour Scanner in the Kind column. But if you wait at least 15 seconds more, the printer should appear showing "canonijnetwork" in the Kind column.

If this printer component does not appear after 30 seconds maximum then it would suggest a problem with the printer driver installation. So open Finder and navigate to HD > Library > Printers > Canon > BJPrinter and trash the contents of this folder. Then download the latest MP560 driver via this link and run the installer. With the installation completed, try to add the printer again.)

Since I have tried these suggestions but still is not successful I wonder what's wrong with my Printer/Macbook and if there's any other way to add printer (using IP address for example ). If anyone could help me, I would really appreciate it.

Thanks!

Posted on Sep 23, 2012 1:21 AM

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Answer 1

PAHU

Level 6

16,723 points

Sep 25, 2012 5:11 AM in response to wennly

Because the scanner component uses Bonjour, while the printer component uses canonijnetwork, the scanner should appear in the Default Add Printer browser. If neither component appears then you may have a network issue. Via the MP560 control panel you can determine the IP address used by the printer. Using Network Utility, can you Ping this IP address from the Mac?

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Answer 2

PAHU

Level 6

16,723 points

Sep 27, 2012 2:52 PM in response to wennly

If the printer is not showing then maybe you just need to install the Canon driver again. Here is a link to the latest version for the MP560.

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Answer 3

wennly Author

Level 1

4 points

Sep 25, 2012 3:00 PM in response to PAHU

Yes I can Ping the IP address from Network Utility.

Before, my Macbook couldn't even recognize the scanner, but now I can add the Scanner from System Preferences.

However, my printer is stll not detected. I am missing some sort of an application or something?

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Answer 4

swim.dr

Level 1

0 points

Oct 1, 2012 12:55 AM in response to wennly

Yes, this is now the third time this has happened. I have downloaded 'all the software' that the canon guy sends me, and it works for a week, then the printer and computer don't see each other anymore. I can't even plug it in with the usb connection, as it insists I get the software. This is really annoying. What the heck is going on?

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Answer 5

wennly Author

Level 1

4 points

Oct 1, 2012 8:57 AM in response to wennly

Yes - I tried to re-install the Canon driver again but it still doesn't work.

Doing some trial and error some more time and suddenly the Canon printer appears. This keeps on happening for couple of times already but I still don't know what's the root of the problem.

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