1 Reply Latest reply: Sep 23, 2012 2:31 PM by b noir
morawagin Level 1 Level 1 (10 points)

just tried by Apple Software Update and manually as recommended and got that error is it because it's 32bit version of installer ?

 

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i have microsoft visual c++ 2008 as well as 2005 and 2010 installed for x86 and x64 so...


iPhone 4S, Windows 7
  • b noir Level 9 Level 9 (72,015 points)

    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iCoud trouble cleaned up en passant.

     

    Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing the iCloud control panel again. Does it go through this time for you?

     

    If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 8007370B, or some other number? (If they're another number, what number are you getting?)

     

    EDIT: Changed references to iTunes to iCloud.

     

    Message was edited by: b noir