Previous 1 2 Next 19 Replies Latest reply: Jan 29, 2013 8:55 AM by iAboOod
ehabam Level 1 Level 1

When I try to activate iMessage and while I write my correct password I I receive message say that my user name and password is incorrect although I was use iMessage service on the same network (etisalat ) U.A.E  before I update to ios6

Note : my iPhone is been swapped 2 weeks ago and I already erase all data in old I phone

iPhone 4S, iOS 6
  • kdahab Level 1 Level 1

    Same with me here but not with Du in UAE only etisalat

  • 19230492 Level 1 Level 1

    I have the same problem, quite a few other people do to. Most people installed a version of iOS6 and this started hapening with iMessage and FaceTime activation. I live in Riyadh, I noticed a lot of people from the Middle East have asked the same question so it is possible its a regional thing. I don't think there is a way round it just to wait and see if Apple fixes it.

  • kdahab Level 1 Level 1

    if you have a USA apple ID  u can use it ,it will help using imessage and face time on that mail but not on mobile number.

    this worked with me.

  • FelipeV Level 5 Level 5

    It is most likely a regional thing. Perhaps the local telcos are not activating iMessage or FaceTime anymore.

  • faisal35 Level 1 Level 1

    Facing the same issue, it seems this issue happening ONLY if I use my apple ID, I tried others ID's from Saudi Arabia & US, and it working.



    So I think its realted to some ID's

  • FelipeV Level 5 Level 5

    So it seems it is going thru the Apple ID using WiFi and not the local phone #'s carrier. Was your Phone bought outside of UAE/KSA? If you did then you are probably getting away with using this "limited" FT ability as the Middle Eastern "configured" phones have FT crippled at a phone level.


    Dont say it too loud lest the local governemnts get wind of it and they proceed to shut down this "loophole"/ The governments there are very paranoid of FT and iMessage.

  • Level 1 Level 1

    make sure in Settings > General > Date & Time, you have it set to set the time automatically.

  • Flynn Barrell Level 1 Level 1

    I had a similar issue but mine said cannot verify username and password as it was aparently incorrect!


    To resolve this i went to generals: App store and clicked on my apple id. when a pop up shows click on view Applie id account. There select the payment process and select NONE in the type of card instead of your visa or mastercard. save it and then you can try getting into facetime., It should be good. It worked for me. Good luck. Lemme know how it goes

  • funkcanna Level 1 Level 1

    I have found a fix/workaround for this as I had the same issue which was driving me mad.


    Ok do the following.


    1) Set up your iphone with your current Apple ID so that iCloud and iTunes/App Store are linked with your proper account.

    2) Go into Setting > Messages and turn OFF iMessage.

    3) Press "Use your Apple ID for iMessage

    4) It should give you the option of creating a NEW Apple ID.  Do this and use a differnt email - please note that this email is what you will be using for iMessage from now on so make it something you want!

    5) When you do this, imessage will work but will use your new email (not great but it works) whilst keeping itunes, icloud and the app store linked to your original ID

  • milindsaraswala Level 1 Level 1

    1) Go here:

    2) Click on Sign in to manage your Apple ID

    3) Click on Manage your Apple ID

    4) Type in your Apple ID and Password and click Sign in

    5) Select Addresses from the left hand side

    6) Click Edit

    7) In country region type United Kingdom

    8) Click Save at the bottom of the page

    9) Go to your Apple Device Settings - General - International - Region Format - Select United Kingdom

    10) Press the Home button

    11) Log into Facetime and iMessage with your CORRECT APPLE ID AND PASSWORD


    This should work for all of you guys. Hope it helps.

  • ElnurM Level 1 Level 1

    It Works!. And 9 can be skipped. Enough to change address in AppleID and it accepts password.

    Perfect!!! Thanks!!!

  • FayeFaustino Level 1 Level 1

    I am experiencing exactly the same thing I just bought my iPad mini yesterday.. All I do the whole day is to activate iMessage my iPad doesn't even have built in FaceTime!! I cannot find it.. I am planning to return it tomorrow. Please if anyone of you resolved this kindly reply... Thanks a lot!

    From UAE Dubai etisalat user

  • yonders Level 1 Level 1

    I have an iPad mini [US edition] which has Facetime & iMessage installed; however I too get the message that either my apple Id or password are wrong.


    How do I fix this?



  • yonders Level 1 Level 1

    I bought my US version iPad mini in Dubai on 12.1.13 which has Facetime & iMessage installed; but I too get the messages that there is an error in either my apple id or password.


    I use du.

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