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Iphone 4s iOs 6 Sound issue-

Hi. I've seen several topics regarding this issue yesterday, but since then apple has done maintenance and those posts are nowhere to be seen 😐


I downloaded iOs 6 the day it came out, and had no real issues with my device, but a couple of days after sound problems started. The only sound that comes out my device is 'ringtone' when someone calls me. Occassionally the lock screen sound/keyboard sounds will come back on for a couple of seconds but not much longer. I though maybe I dropped my device or got it wet, but that is not the case.

The 3.5mm jack I use for audio in my car, still provides working sound from my iphone, but the speaker on the phone itself does not. My radio/dock for the phone also plays the music/sounds from the device, and will continue playing them even after removing the phone, but only for a couple of seconds.

So all-in-all I don't think its a hardware issue. My question is, anyone here having a related bug? Any known fixes?

iPhone 4S, iOS 6

Posted on Sep 23, 2012 7:45 AM

Reply
213 replies

Dec 25, 2012 6:06 PM in response to Tenshii26

I have an iPhone 4, 8g. Not long after I updated to IOS 6, I started having sound issues also. I have done soft reset, hard reset, reset all settings, restore as new, used compressed air, Q-tip, everything I can find, I have done! What's so frustrating is that you can look up sound issue, and it seems that some phones suffer this problem after any IOS update. So I don understand why they can't find the problem and FIX it!!

Dec 26, 2012 1:21 AM in response to Tenshii26

Updated my iphone 4 to 6.01 and sure enough no sound after a few days, don't know how long though. No sound, no notifications, nothing. Speakerphone worked ok after connecting a call however. Reset the phone by turning it off and on again and it started working again however the Voice control sound doesn't sound like it used to under 5.1.1. Time will tell how long this works. This is not a hardware issue. This is an iOS 6 issue and apple should fix it or allow us to downgrade to 5.1.1.

Dec 26, 2012 8:31 AM in response to Maximilano

Maximilano, I'm going to try and be nice but I really don't want to. There is nothing you have posted that makes any sense at all. I am sure it is an iOS6 issue simply for the the fact that I have never had any problems for two years from iOS4 to iOS5.1.1. Now after installing iOS6.0.1, I lose sounds and after a reset everything starts working again? That is software, not hardware.


And your method is to wait? for what, Christmas is past and I didn't get an iphone 5. So your sounds just go away by themselves and come back by themselves... Every phone is different and maybe yours has a hardware problem but I know mine doesn't. And waiting for a piece of business hardware to "reacquire" its sounds is not an option and is extremely stupid advice. Don't respond about things you are unsure of.

Dec 26, 2012 9:53 AM in response to canopus

canopus, in my case problems with sound started to appear in old iOS5. And I didn't upgrade on purpose. But after all sorts of resets, back ups and so on, the only way to check was to upgrade to latest iOS and the problem didn't disappear! 1 day and sound came back. 2 months with no issues at all. But just recently I lost sound again. 1 day and sound came back again. I didn't do anything apart from charging... I cannot see any logics behind the issue. It just goes away and comes back again by itself

Jan 4, 2013 12:06 PM in response to Tenshii26

I also had this problem. Symptoms as described by many here. Including:


Sound worked for ringtones on incoming calls.

Sound worked for Siri


No sound for other apps, incoming messages, emails.

No sound for iTunes speaker - acting as if docked.


I reset/erased/restored from the phone, restored iCloud backup, not fixed.


Apple genius appointment, wiped, reset firmware/software from iTunes. Reset as new device, same symptoms.


Apple therefore swapped out my hardware (in warranty). Restored from iCloud backup, all ok.



Genius did say that they could have replaced the speaker but in this case, given the symptoms, they did a replacement.


Hope this helps someone.

Jan 5, 2013 2:05 AM in response to Tenshii26

Hey i do mix for all the way to get the sounds again and this is work for me first: i charging my iphone then i try to switch the sound (setting > sound > ringer and alert) to up down aproximate 50-70% then i go to music the volume bar is showed then i plug off my charge from the iphone,then the sounds coming off again ,then second i try to brushing the dockport of the iphone between speaker with a tootbrush ,then i go to music the volume bar then "showed" and it play again my music,then after the moment ,i do my "first" step anove but without charging just changin the sound again and then i play the music ,and then my sound issue was finished,i can hear the again hope this worked :)

Jan 5, 2013 2:50 PM in response to Tenshii26

Hey guys after updating to ios6 my iPhone 4 was permanently set to mute mode. E.g. speakers were working when playing music or previewing ringtones, but calls/texts etc. would not trigger alarms and there were no keyboardclicks/unlock sounds. The toggle switch had no effect. HOWEVER after hours of Google searching I found a fix that worked. If your phone is permanently muted like mine do the following:


Go to Settings > General > Accessibility

Turn on "Assistive Touch"

Click on the new icon that appears on your screen (the black square with white circle inside)

Go to "Device" then toggle the mute function.


This allows you to set your phone to silent/loud mode without using the exterior toggle switch. I think ios6 messes with the toggle switch detection, because I never had this problem before updating. Anyway hope this helps some of you out there 😉

Jan 8, 2013 3:00 PM in response to Tenshii26

I've read quite a few threads here on apple.com and other forum sites about post-iOS 6 sound issues coming and going. I can't count how many different "solutions" everyone's contributed; I half-expected to come across "Then I stand on my head and recite the Pledge of Allegiance and that fixes it."! 😉


Here are the commonalities I've seen and conclusions I've drawn, for what it's worth:

  • Whether or not it happened with iOS 5, it seems to be much more prevalent since the iOS 6 update.
  • The iOS 6 problems also seem to include increased battery drain and increased phone heat
  • For a lot of sufferers, docking/undocking seems to be involved in some way


I feel my case falls under that last bullet point:
My problems with sound happened RIGHT AFTER I plugged my iPhone 4S into my official Apple USB& Plug block combo into an under-the-counter kitchen radio outlet (the kind where you use the extra outlet if you turn a switch on the front of the radio to ON). After texting while charging it there while making my lunch, my phone and the plug block felt unusually warm, and I'm thinking that maybe it was akin to using an extension cord that isn't graded for that kind of power drain.


AFTER making my lunch, I continued to use my phone for texting while it was plugged into an extension cord. I think it continued to get hot from charging it and using it at the same time with this second non-wall outlet. That's when I lost everything but ringer sounds- I lost notification sounds, text clicks, lock clicks, my volume button controls.

Yet my incoming ringer worked. Ringer settings (listening to different ringer samples) worked. Notifications didn't come in, calendar alerts stopped arriving, and notification setting sample ringer selection didn't (all of which leads me to believe that one specific speaker was affected). My phone continued to feel very WARM to the touch. BTW, I was using both cellular (iCloud calendar and alerts) and WiFi (data), they were both on.


I probably tried 80% of the solutions offered in various threads, and none of them worked for me until I......

STOPPED FOOLING WITH THE PHONE AND LET IT COOL DOWN. I don't know if setting it to Airplane Mode helped it cool down faster, (I'll try just leaving it be with Airplane Mode off next time it happens), but once it cooled down, I turned Airplane Mode off and....I got all my sounds back and alerts started popping up on my screen like popcorn!!!


Once I got sound back, I turned all my usual settings back on and then, with both cellular and WiFi on, the phone started getting warm VERY quickly again.


Because I'm at home with WiFi, I'm running an experiment now where I've TURNED OFF Cellular data (Settings>General>Cellular>Off), which restricts the phone from using the internal cellular radio for data purposes and restricts it to using WiFi only for "email, web browsing, and push notifications."


The immediate result in the last half hour is that my phone is MUCH cooler.


So, this sound problem may very well be software (iOS 6) related, but I feel it's also cellular/ data handling related and affects the hardware in a very specific way.


Hope this helps, and I welcome any input on my findings!

Jan 8, 2013 11:13 PM in response to Tenshii26

Hey all of you ,i was finally get rid from this sound issue


the fact this is not software issue,it just hardware issue ,depend on your problem hardware


first i remember yesterday ,my charger wet ,there is a bubble(water)on my charger plug's ,then i charged

tommorow my sound cannot heared,then i pick my tooth brus and try to cleaning the dock port from the dust and water,then i hairdryed it


after the moment i try to changing the volume like i said before


and know after 4 day,i still hear my sound from my iphone


sorry my english not enough

Jan 13, 2013 7:34 AM in response to Bernardoko

I had the same problem and the solution was the same.

Suddenly lost all 'master' sound on my 4s today. No volume control on music, no change in the ringer volume either and no lock/ unlock sounds. So I took a brand new toothbrush and gently brushed the charging/ docking port and it did the job. Got rid of all the dirt and dust that had been collected and the volume returned to normal again! The dust and dirt had fooled the phone into thinking it was connected to a docking station of some sort and therefore was changing the sound settings.

Iphone 4s iOs 6 Sound issue-

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