4 Replies Latest reply: Feb 10, 2016 8:05 AM by danielcgcm
QuikQuik Level 1 Level 1

Hi,

I've iTune 10.7, and I can see and subscribe to iTunes U content easily from my laptop (Air 2012). But nothing will play on the computer.

Everything plays well on my iPhone. What could be the problem ?


iTunes, OS X Mountain Lion (10.8.2)
  • b noir Level 9 Level 9

    Could you walk us through what happens when you try to play the content on your computer, please?

  • QuikQuik Level 1 Level 1

    Hi b noir,

    I'm trying to watch video podcast on iTunes U on my computer, instead of my phone. When I click to watch the video once downloaded (which works), either nothing happen or the video screen launches and starts to play for the duration of the podcast, but with a black screen and no sound. the behavior depends on the file. The file which plays a black video will always play a black video, the one that doesn't play at all will never do anything.

    Thanks for your help.

  • b noir Level 9 Level 9

    Hmmm.

     

    Just in case (even though you're not getting the standard symptoms), try relaunching iTunes in 32-bit mode prior to attempting to watch the videos as per the instructions in the following document: 

     

    iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode

     

    Any better luck with getting them to play?

  • danielcgcm Level 1 Level 1

    I'm trying to watch video podcast on iTunes U on my computer.


    When I click to watch the video, either popup the message "This movie requires QuickTime, which is not supported by this version of iTunes."or the video screen launches and starts to play for the duration of the podcast, but with a black screen and no sound.

     

    iTunes version is 12.3.2.35. Mac OS El Capitan

     

    Any suggestion?

     

    Thanks all