12 Replies Latest reply: Apr 11, 2006 5:54 PM by Allan Sampson
DuaneB Level 1 Level 1 (0 points)
I am using a PowerBook G4 1.67 ghz 120mb and 1gb ram
Everything was working fine until I installed 10.4.6. The first thing that I noticed was that mail would open for a second and the shut down. I send the problem into apple like the window said but have not heard back from them.

I have another computer that I can transfer my mail to that is running 10.4.5 but am not sure what all I have to transfer and where it is.

Now I find that my Netscape Mail 7.2 is acting wierd.

Now what is the answer to these questions?

Duane

Powerbook G4   Mac OS X (10.4.6)  

Powerbook G4   Mac OS X (10.4.6)  
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Transferring the Mail.app from a Mac running 10.4.5 will probably not resolve the problem since re-installing the Mail.app rarely resolves any problems with the application.

    For example, if there is a problem with the Mail.app preference file, the preference file is not deleted and re-installed when deleting and re-installing the application.

    Did you check the hard drive for any directory problems with Disk First Aid repair via Disk Utility when booted from the Tiger install disc before installing 10.4.6 and/or did you quit all running applications during the install - especially the Mail.app and Netscape?

    As a first step, I suggest Resolving Disk, Permission, and Cache Corruption for system troubleshooting procedures and when doing so, follow all steps/instructions in the order provided.

    If no change after doing so, I suggest targeting the Mail.app preference file next. Let me know and I'll provide the instructions for doing so if needed.
  • DuaneB Level 1 Level 1 (0 points)
    I ran the Disk First Ad from the install disk but not before installing 10.4.6 both verify and repair disk and verify permissions and repair permissions. but did not help






    Powerbook G4 Mac OS X (10.4.6)
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Did you quit all running applications during the 10.4.6 install - especially the Mail.app and Netscape?

    Quit the Mail.app first and using the Finder, go to Home > Library > Mail. Copy the Mail folder and place the copy on the Desktop for backup purposes.

    Using the Finder, go to Home > Library > Preferences > com.apple.mail.plist. Move the com.apple.mail.plist file to the Desktop.

    Note: Moving the com.apple.mail.plist file out of the Preferences folder will require re-entering all email account information when re-launching Mail.

    Launch Mail and decline any prompt to import mailboxes. After re-entering all email account information the same as before, the Mail.app should rediscover the existing account named folders and mailbox files at Home > Library > Mail.

    After confirming all mailboxes were successfully rediscovered, you can delete the copy of the Mail folder and old com.apple.mail.plist file from the Desktop.

    Test if this resolves the problem.
  • DuaneB Level 1 Level 1 (0 points)
    Well I am not sure just what happened but I was just to start doing the things that you suggested but thought I would try and open mail one last time...... and guess what happened, it opened and is working fine. Boy you are really good just talking to you fixed my problems.

    but I will keep you suggestions and do them if I have problems again.

    thanks again for you quick help and support

    Duane

    Powerbook G4 Mac OS X (10.4.6)
  • Ken Gillette Level 1 Level 1 (0 points)
    I am using a iMac G5 2.0 ghz machine and have upgraded from Mac OS X 10.4.5 to 10.4.6.

    I am having the same problem as described here, however no matter how many times I try the issue still exists.

    I followed the directions for moving the com.apple.mail.plist file to the desktop and restarting mail. The program opens as if it is the first time, asked for e-mail account info, and then quits unexpectedly again.

    I don't recall if mail was open at the time of install, but I'd guess it was open.

    First time Mac/Apple user and am lost. Any help would be GREATLY appreciated.
  • Vipir Level 3 Level 3 (745 points)
    Do what Allen said.
  • Ken Gillette Level 1 Level 1 (0 points)
    I have followed Allen's directions, however I still have the problem. I moved the com.apple.mail.plist file to the desktop, started mail, which asked for my email account information. Once the "new" mail app was open, it checked for new messages and quit unexpectedly.

    Any other ideas?
  • Allan Sampson Level 10 Level 10 (123,370 points)
    How many email accounts are you accessing with the Mail.app and the type - .Mac, IMAP or POP?
  • Ken Gillette Level 1 Level 1 (0 points)
    Two accounts.

    One is a .Mac account and the second is a POP account. When I "re-installed" mail I only setup the .Mac account
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Which 10.4 version does your Tiger install package include?

    If not 10.4.6 and you updated to 10.4.6 prior to re-installing the Mail.app, you need to download the 10.4.6 Combo Update and re-install 10.4.6 to get the Mail.app to the current version as of 10.4.6 which is 2.0.7.

    If this does not resolve the problem after doing so, quit the Mail.app first and using the Finder go to Home > Library > Mail.

    Move the Mail folder to the Desktop.

    Launch Mail and a new Mail folder and account named folder within will be created automatically by Mail.
  • Ken Gillette Level 1 Level 1 (0 points)
    Allen,

    I had updated from 10.4.5 to 10.4.6. I did updated to 10.4.6 before re-installing the Mail.app.

    I downloaded the 10.4.6 Combo Update, made certain that no applications were open, and re-installed the 10.4.6 update. The machine rebooted twice, as it should, and I logged in and started mail.

    Without moving the mail folder I was able to successfully check for new messages on the .Mac account, re-create my POP account and retrieve the messages from there as well.

    Thanks for your help and patience!


    iMac 17 2.0 Ghz   Mac OS X (10.4.6)  
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Good news and you're welcome.

    For future reference, re-installing the Mail.app rarely resolves any problems with the application so should always be done as a final/last resort and pretty much the same with any application.