HT202504: About the security content of iTunes 10.6.3

Learn about About the security content of iTunes 10.6.3

neildonuts

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Q: i have been trying to download the newest itunes to run my iphone, and it wont work help

im trying to upgrade my itunes and it just wont work

iPhone 4, Windows 7

Posted on Sep 23, 2012 3:30 PM

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Q: i have been trying to download the newest itunes to run my iphone, and it wont work help

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by b noir,

b noir Sep 23, 2012 3:36 PM in response to neildonuts
Level 9 (72,129 points)

Sep 23, 2012 3:36 PM in response to neildonuts

Do you get an error message if you try to update iTunes? If so, what does it say? (Precise text, please.)
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by neildonuts,

neildonuts Sep 23, 2012 5:38 PM in response to neildonuts
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Sep 23, 2012 5:38 PM in response to neildonuts

there is no error message, itunes has the steps to download, i follow them and itunes says the download is complete. I shutdown and reboot incase it needs to restart to take effect but nothing. i want to sync my iphone, and see if there are any updates, but the error message i get is "Neil's iphone can not be used because it requires itunes version 10.6.3 or later, go to www.itunes.com to download the latest version."
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by b noir,

b noir Sep 23, 2012 5:41 PM in response to neildonuts
Level 9 (72,129 points)

Sep 23, 2012 5:41 PM in response to neildonuts

many thanks.

I'd first try downloading an installer from the Apple website using a different web browser:

http://www.apple.com/quicktime/download/

If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?
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