there is no error message, itunes has the steps to download, i follow them and itunes says the download is complete. I shutdown and reboot incase it needs to restart to take effect but nothing. i want to sync my iphone, and see if there are any updates, but the error message i get is "Neil's iphone can not be used because it requires itunes version 10.6.3 or later, go to www.itunes.com to download the latest version."
I'd first try downloading an installer from the Apple website using a different web browser:
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?