Aperture cannot be opened because of a problem.

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Level 1

0 points

Aperture cannot be opened because of a problem.

Aperture 3.4 was working fine prior to my upgrade to Mountain Lion last night. My Aperture Library is stored on an external HD - this HD was ejected prior to running the Mountain Lion upgrade (as recommended). Here is what I receive when I try to open Aperture today (everything else associated with the computer and external HD is working perfectly: [I do not know how to interprete the "Dylad Error Message" herein]

==================

Process: Aperture [831]

Path: /Applications/Aperture.app/Contents/MacOS/Aperture

Identifier: com.apple.Aperture

Version: 3.4 (3.4)

Build Info: Aperture-301036000000000~2

App Item ID: 408981426

App External ID: 10581304

Code Type: X86-64 (Native)

Parent Process: launchd [163]

User ID: 504

Date/Time: 2012-09-23 17:43:25.635 -0500

OS Version: Mac OS X 10.8.2 (12C54)

Report Version: 10

Interval Since Last Report: 8146 sec

Crashes Since Last Report: 20

Per-App Crashes Since Last Report: 20

Anonymous UUID: 444CE6FB-DBD6-0212-8F5F-48FA5077F994

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @executable_path/../Frameworks/PrintServices.framework/Versions/A/PrintServices

Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture

Reason: image not found

Binary Images:

0x10be44000 - 0x10c595fff com.apple.Aperture (3.4 - 3.4) <F66E6C13-82C8-3C10-91D2-6A749047429F> /Applications/Aperture.app/Contents/MacOS/Aperture

0x10c7b5000 - 0x10c7bdff7 com.apple.PhotoFoundation (1.0 - 1.14) <A1F27E41-CD9E-31F0-8F21-887555E1D576> /Applications/Aperture.app/Contents/Frameworks/PhotoFoundation.framework/Versio ns/A/PhotoFoundation

0x10c839000 - 0x10cd55fff com.apple.RedRock (1.9.4 - 301.35) <6425F20F-6955-3997-9AEC-4E7198FC6111> /Applications/Aperture.app/Contents/Frameworks/RedRock.framework/Versions/A/Red Rock

0x10d05e000 - 0x10d0e0fff com.apple.iLifePageLayoutCore (1.0 - 176.10) <654893D7-EFC0-3E3F-A766-8C64227FF301> /Applications/Aperture.app/Contents/Frameworks/iLifePageLayoutCore.framework/Ve rsions/A/iLifePageLayoutCore

0x10d140000 - 0x10d145fff com.apple.iLifePhotoStreamConfiguration (3.4 - 2.5) <906317D7-09FF-3B77-8F35-01BB74C0109C> /Applications/Aperture.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fr amework/Versions/A/iLifePhotoStreamConfiguration

0x10d151000 - 0x10d180ff7 com.apple.iLifeAssetManagement (2.7 - 31.34) <C39032ED-C0EA-3204-A272-C0C5318AC8C2> /Applications/Aperture.app/Contents/Frameworks/iLifeAssetManagement.framework/V ersions/A/iLifeAssetManagement

0x10d1b4000 - 0x10d1c1ff7 com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <DB1DA508-491A-3B79-B3EC-CFE31C9C9497> /Applications/Aperture.app/Contents/Frameworks/AccountConfigurationPlugin.frame work/Versions/A/AccountConfigurationPlugin

0x10d1d7000 - 0x10d27aff7 com.apple.MobileMe (13 - 1.0.4) <9A7FCC99-67CE-3F5E-98BB-9079B305087F> /Applications/Aperture.app/Contents/Frameworks/MobileMe.framework/Versions/A/Mo bileMe

0x10d2f8000 - 0x10d305ff7 com.apple.PluginManager (1.7.6 - 55) <9C4EFFC0-1CDC-360B-9294-57E710B2912A> /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager

0x10d319000 - 0x10d32afff com.apple.AERegistration (1.2 - 401) <16C4537B-4989-3DF7-8263-588F5C882063> /Applications/Aperture.app/Contents/Frameworks/AERegistration.framework/Version s/A/AERegistration

0x10d346000 - 0x10d5b4ff7 com.apple.prokit (7.3.1 - 1943) <0B1D4E42-D5BF-32E9-9AFC-762167D91A02> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit

0x10d748000 - 0x10daecfff com.apple.iLifeSlideshow (3.1 - 1151.4) <61A831CA-B996-3762-B3DD-85A3CB46F28D> /Applications/Aperture.app/Contents/Frameworks/iLifeSlideshow.framework/Version s/A/iLifeSlideshow

0x10dc73000 - 0x10dc8aff7 com.apple.iLifeFaceRecognition (1.0 - 30.11) <46E3C666-EE15-324E-85D0-E56ECA0A342D> /Applications/Aperture.app/Contents/Frameworks/iLifeFaceRecognition.framework/V ersions/A/iLifeFaceRecognition

0x7fff6ba44000 - 0x7fff6ba7893f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld

0x7fff80cb6000 - 0x7fff80cb6fff com.apple.Accelerate (1.8 - Accelerate 1.8) <6AD48543-0864-3D40-80CE-01F184F24B45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff80e93000 - 0x7fff80e93ffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <29E2C990-3617-3FA2-BDD7-DB7DF493E443> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x7fff80ea0000 - 0x7fff80ff1fff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff8375b000 - 0x7fff8375bfff com.apple.Carbon (154 - 155) <1B2846B1-384E-3D1C-8999-201215723349> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff838e5000 - 0x7fff838e5fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff83aba000 - 0x7fff83ac9ff7 com.apple.opengl (1.8.6 - 1.8.6) <720CC06C-0D01-37AE-BB3D-D7F0242B262A> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x7fff8419b000 - 0x7fff8445eff7 com.apple.AddressBook.framework (7.1 - 1167) <92EF9CE4-A42B-3D30-8CA2-79C0A66BB4CE> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

0x7fff84b5d000 - 0x7fff84bcaff7 com.apple.framework.IOKit (2.0 - 755.18.10) <142E19DD-1C8D-3D61-ABC8-83994A73279F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x7fff869dd000 - 0x7fff869e3fff com.apple.DiskArbitration (2.5.1 - 2.5.1) <F7DAF7CC-5893-3F06-9168-3B0192B66D15> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff87177000 - 0x7fff87360fff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff878e2000 - 0x7fff8797fff7 com.apple.PDFKit (2.7.2 - 2.7.2) <DE5BE2EF-2570-3792-B1C3-AAD45765F533> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

0x7fff879c6000 - 0x7fff87c46ff7 com.apple.AOSKit (1.05 - 151) <A34E8584-797C-318F-9E25-937A710C68AB> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit

0x7fff87c90000 - 0x7fff87e1afff com.apple.WebKit (8536 - 8536.26.14) <7C4D5DE6-7153-3E54-8D4F-BB2E9AE74878> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x7fff89ff9000 - 0x7fff8a16aff7 com.apple.QTKit (7.7.1 - 2599.13) <5B24A892-ED69-3C01-8B00-DF3AD81A20D4> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

0x7fff8a1f3000 - 0x7fff8a250fff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <B3198BD6-EA1D-3E5E-ADD4-37D8E6B72678> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff8b8e0000 - 0x7fff8b96aff7 com.apple.iLifeMediaBrowser (2.7.2 - 546) <B8911FE0-5F6B-3244-BF7B-F2BFC50A7C6F> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

0x7fff8b96b000 - 0x7fff8b96bfff com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x7fff8ba46000 - 0x7fff8bbf4fff com.apple.QuartzCore (1.8 - 304.0) <897FAA5D-FF13-33FE-878B-B164D684F019> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff8c264000 - 0x7fff8c534fff com.apple.security (7.0 - 55179.1) <639641EF-8156-3190-890C-1053658E044A> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff8c982000 - 0x7fff8c982fff com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

0x7fff8cd7d000 - 0x7fff8cdceff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <E095637C-457F-3D8F-AE32-A032F9D5A46C> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x7fff8d3de000 - 0x7fff8d3defff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.54f36

Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.70.23-P2P

Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 4

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

FireWire Device: unknown_device, G-TECH G-SAFE (Gen4), 800mbit_speed

Aperture 3, OS X Mountain Lion (10.8.2)

Posted on Sep 23, 2012 3:51 PM

Reply

Answer 1

léonie

Level 10

200,711 points

Sep 23, 2012 4:22 PM in response to napier123

Your Aperture installation is incomplete. The PrintServices.framework is missing. YOu need to remove Aperture and reinstall an earlier version, then upgrade from there.

Dyld Error Message:

Library not loaded: @executable_path/../Frameworks/PrintServices.framework/Versions/A/PrintServices

Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture

Reason: image not found

The installer has a problem, that can cause missing frameworks, when installing on top of certain Aperture versions. See this support article on how reinstall.

Aperture 3.4: May quit unexpectedly on launch after updating

Post back, when you have further questions.

Regards

Léonie

Reply

Answer 2

napier123 Author

Level 1

0 points

Sep 23, 2012 6:49 PM in response to léonie

Léonie - thanks for the help, it makes sense. I went to the App Store to redownload Aperture for a reinstall, but it appears that I purchased Aperture originally in 2010 as a v1/v2 option and it is not listed as an option for download (only purchases from 2011 onward are listed). I tried to then go the 3.1 trial but I cannot locate a serial number. It looks like the only option now is to repurchase Aperture via the App Store? Thanks.

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Answer 3

Sep 23, 2012 9:05 PM in response to napier123

Serial number retreival.

http://support.apple.com/kb/HT1861

Reply

Answer 4

léonie

Level 10

200,711 points

Sep 23, 2012 11:23 PM in response to napier123

You should not need the serial number when reinstalling on the same machine.

After installing the trial don't even try to launch it - it cannot open your Aperture libray anyway, since it is version 3.1 and your library probably a more current version. Had straight for "Apple menu -Software" update or download the

Aperture 3.4 update

from the Support page.

You should not need to enter your serial number, since your current serial number is stored in your user library.

Reply

Answer 5

napier123 Author

Level 1

0 points

Sep 24, 2012 6:25 AM in response to léonie

It is asking for the serial number and I do not have the email that Apple sent back in 2009 when the original Aperture activation packet was forwarded (and even if I did have it, it appears that it will not work with the App Store or Trial versions since it was purchased back in 2009, sort of a "planned obsolescence" by Apple).

I viewed several similar posts in the forum from back in April, 2012 and there were only two resolutions to this issue - either purchase the product again (and hope for a credit when the Aperture 4 product comes out) or use a torrent version of Aperture until the new version comes out.

Thank you for all your help though. Much appreciated!

Reply

Answer 6

léonie

Level 10

200,711 points

Sep 24, 2012 6:44 AM in response to napier123

Then look again at the link shuttersp33d posted:

Re: Aperture cannot be opened because of a problem.

Apple has been very helpful in the past to provide replacement serial numbers, when a proof of purchase is provided.

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