Ben401

Q: iMessage syncing slow?

I can't tell if this is just a problem with me, or if this is fairly common, so any input is appreciated:

 

I have an iMac, iPhone and iPad. Theoretically, iMessages should instantly sync between all three devices. However, in practice, the sync between devices is (usually) quite slow. Messages will often come through to the iPhone first, then take up to fifteen minutes to sync to the other two devices. This greatly undermines the practical utility of the service.

 

Additionally, the Messages app on my Mac routinely gets the order of sync'd messages wrong (it'll show messages out of chronological order)... the only way to fix this is to reboot the application.

 

Does anyone else have issues with slow sync and/or out of order messages? I've tried deleting conversations and signing in/out of iMessage on various devices to correct the issue, but it never works... it makes me think it's something wrong on the Apple server end...

OS X Mountain Lion (10.8.2)

Posted on Sep 23, 2012 5:11 PM

Close

Q: iMessage syncing slow?

  • All replies
  • Helpful answers

Previous Page 2 of 4 last Next
  • by adioncdn,

    adioncdn adioncdn Nov 27, 2012 4:50 AM in response to Ben401
    Level 1 (0 points)
    Nov 27, 2012 4:50 AM in response to Ben401

    Yeah, no. That didn't help any. Don't understand why can't there be a refresh button put up in the top nav bar? Seems logical to me. Maybe it's rocket science?

  • by cheahsweeheng,

    cheahsweeheng cheahsweeheng Jan 8, 2013 12:40 AM in response to Ben401
    Level 1 (0 points)
    Jan 8, 2013 12:40 AM in response to Ben401

    I have the same problem too and it's been quite a while now. This is so NOT APPLE... because I chose Apple for quality and reliability.

  • by silarow,

    silarow silarow Jan 23, 2013 10:17 AM in response to cheahsweeheng
    Level 1 (0 points)
    Jan 23, 2013 10:17 AM in response to cheahsweeheng

    I also have the same problem.

    What the **** ?!?!?!

    APPLE DO STH!!!!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 23, 2013 12:23 PM in response to silarow
    Level 9 (72,994 points)
    Applications
    Jan 23, 2013 12:23 PM in response to silarow

    Tell them

    http://www.apple.com/feedback/ichat.html

     

    Messages is basically iChat+ and counts it's versions numbers in a direct follow on from iChat

     

     

    3Sigcopy2.png
    8:22 PM      Wednesday; January 23, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by Ben401,

    Ben401 Ben401 Jan 27, 2013 10:46 AM in response to Ralph Johns (UK)
    Level 1 (1 points)
    Jan 27, 2013 10:46 AM in response to Ralph Johns (UK)

    I submitted this to the developer bug reporter, and got a reply from Apple saying it's a known issue. So hopefully they're working on fixing it and improving the service. But, IMHO, they should have worked out these kinds of glaring issues prior to releasing the software.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 27, 2013 12:27 PM in response to Ben401
    Level 9 (72,994 points)
    Applications
    Jan 27, 2013 12:27 PM in response to Ben401

    HI,

     

    I am sure Apple Beta tested this.

    This syncing issue looks like it could be linked to high volumes of traffic as well as a inability of the app to work with Time Stamps.

     

    Part of that could be because it is not clear if the server adds Time Stamps or the app does.

     

    High volumes of traffic would have been difficult to create for testing.

     

     

    3Sigcopy2.png
    8:26 PM      Sunday; January 27, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by florinelt,

    florinelt florinelt Jan 30, 2013 10:38 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Jan 30, 2013 10:38 AM in response to Ralph Johns (UK)

    Maybe they should prove they are able to fix such a trivial problem before thinking about OS X updates because at some point people might stop buying their products. Unfortunatelly their momentum is too big and they are blinded by numbers which, presented in a certain way, make it seem like they are doing the best job ever.

     

    I can't believe that on a messaging platform made to work on several devices at the same time the time stamp is not placed by the server. I'd rather think that it's a small bug they are just too lazy to admit and fix.

  • by Jan Overgaard,

    Jan Overgaard Jan Overgaard Jan 30, 2013 12:55 PM in response to florinelt
    Level 1 (0 points)
    Jan 30, 2013 12:55 PM in response to florinelt

    Based on the fact that I never experience any problems with sequencing messages on IOS devices but having this kind of problems often on the MacOS platform one could guess on an application error.

     

    This is of course only a guess

  • by Ben401,

    Ben401 Ben401 Jan 30, 2013 1:04 PM in response to Jan Overgaard
    Level 1 (1 points)
    Jan 30, 2013 1:04 PM in response to Jan Overgaard

    I never have the "message order" problem on my iPhone and iPad, but it happens all the time on my Mac.

     

    I do, however, often have the "message timing" problem between my iPhone and my iPad. I.E. a message that comes to my iPhone takes up to 15 minutes to also go to the iPad. More rarely, the reverse is true (mesage comes to iPad several minutes before iPhone).

     

    Either way, it's a bit disappointing. It seems to me that there's no inherent technical limitation that should prevent this from working properly, given that other instant messaging services with both desktop and mobile apps support instantaneous, accurate syncing.

     

    I keep hoping Apple will fix this, but unfortunately iMessage's cross-device syncing has been plagued with problems since its inception.

  • by sw6lee,

    sw6lee sw6lee Feb 11, 2013 9:11 PM in response to Ben401
    Level 1 (9 points)
    Safari
    Feb 11, 2013 9:11 PM in response to Ben401

    I have the same problem! I started using Messages app recently although I got my Macbook Air 2012 version new in November 2012. Syncing gtalk on the Messages app works fine I think, but sycning with another mac to my mac has the delay sync problem and also the messages go out of order and gets mixed. If I scroll all the way to the top and come back down, the order becomes fine again. And also when I leave the messages app for some time and suddenly send a message, it ALWAYS fails for the first message and then next one sends fine.

     

    I HOPE APPLE FIXES THIS SOOOOON.

  • by Andy Reedman,

    Andy Reedman Andy Reedman Jun 11, 2013 5:54 AM in response to sw6lee
    Level 1 (39 points)
    iWork
    Jun 11, 2013 5:54 AM in response to sw6lee

    Try this...

     

    Log into your apple ID in the web browser and make sure in "Phone Numbers" section you only have your mobile number in where it says mobile. I had mine in daytime number too but I just deleted it and iMessages seems to be quicker now....hopefully anyway.

  • by Dylan Drazen,

    Dylan Drazen Dylan Drazen Apr 21, 2014 2:02 AM in response to Ben401
    Level 1 (35 points)
    Apr 21, 2014 2:02 AM in response to Ben401

    Just found this thread because I only now started having these problems when I switched from AT&T U-verse to Comcast. It might have something to do with that. None of the solutions in this thread solve it for me. Sometimes they're brutally slow, other times it works normally. But messages are always updated on my iPhone instantly.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 21, 2014 12:03 PM in response to Dylan Drazen
    Level 9 (72,994 points)
    Applications
    Apr 21, 2014 12:03 PM in response to Dylan Drazen

    Hi,

     

    I would check the speed of several different apps that use the internet.

    I would also randomly test you Internet Speed http://speedof.me/

     

    Comcast used to have a policy or slowing down the  internet if they though Peer-to-Peer file sharing was going on.

    iChat (now Messages) video chats are Peer-to-Peer.

    A 4 way video chat looks even more like File Sharing.

     

    They also have their own messaging service (XFINITY Connect).

     

    A question to ask is are they likely to promote their own product over an external competitor ?

     

    3Sigcopy2.png

    8:03 pm      Monday; April 21, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Dylan Drazen,

    Dylan Drazen Dylan Drazen Apr 21, 2014 6:53 PM in response to Ralph Johns (UK)
    Level 1 (35 points)
    Apr 21, 2014 6:53 PM in response to Ralph Johns (UK)

    I am fairly certain that there is nothing wrong with my internet connection. My job heavily relies on a reliable connection and have had no complaints thusfar except with Messages. But a little Googling on the issue might do some good.. I'll report back if I find anything.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 22, 2014 12:40 PM in response to Dylan Drazen
    Level 9 (72,994 points)
    Applications
    Apr 22, 2014 12:40 PM in response to Dylan Drazen

    Hi,

     

    Comcast settled a Class Action in 2009 but have been reported since to be still doing it.

    Search Google

     

    iChat used to use the dedicate VoIP/SIP ports in earlier versions.

    Many ISPs tried blocking the 4 ports involved and then Charging people extra to Re-open them. Comcast are amongst those.

    It is one reason Skype and iChat/Messages have moved from the dedicate ports.

    This block would also block you from using Vonage  (it basically impacts ISPs that are also telecom companies on their Long Distance Tolls as people use other apps over the internet).

     

    I.e. Comcast at the very least are commercial company taking certain steps to protect their Interests.

    I would use this Document to test the ports involved.

     

     

     

    3Sigcopy2.png

    8:40 pm      Tuesday; April 22, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
Previous Page 2 of 4 last Next