Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

DVD player crashes immediately when inserting a DVD

After inserting a DVD in my new 13" MacBook Pro, DVD Player opens en crashes immediately.

When I eject the DVD I can start DVD Player, but as soon as I insert the DVD it crashes again.

The same DVD plays as expected on my iMac.

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Sep 24, 2012 1:30 AM

Reply
29 replies

Sep 24, 2012 11:29 AM in response to HMuller

Hi


I hope this works for you guys. Mine did the same thing today and so I phoned the careplan but they wanted me to box it up and ship it off to be repaired, having only had it a week I thought aargh.


Thankfully seeing your posts I realiesed I was not alone so got back onto apple.


They talked me through re-installing os x mountain lion and hey presto after 30 minutes of re-installing my DVD player now works.


To do this shut down then turn on and imediately press command and R


DO NOT release your fingers until the re-install screen comes up, then follow the on screen guide.


Hope this helps you all🙂

Sep 26, 2012 1:25 PM in response to HMuller

Same problem here with brand new Mac. Re-installed Mtn Lion as suggested, reset DVD region (2 for europe) and now working properly. Update for 10.8 causes no issues either. If re-installing Mtn Lion on wi-fi, suggest you run it over night as can take a few hours, your Mac will be ready as normal when you wake up as re-starts automatically...


Apple need to sort this one!!!!!!!

Sep 29, 2012 8:13 AM in response to HMuller

I purchased this new MacBook Pro 2 weeks ago in the UK. First use of DVD player today, which crashed. - im not inclined to re-install the whole OS for one app. Ive just uploaded a 3rd party DVD player instead. (interestingly, there is a version for iPAD, which wont require conversion of DVD files.)


http://vlc-media-player.en.softonic.com/mac/download

http://onsoftware.en.softonic.com/vlc-media-player-for-ipad-available-for-downlo ad


Not a good week for Apple reliability...


- Apple needs to get this fixed in an update, and quickly.

Sep 29, 2012 9:34 PM in response to HMuller

Same problem here! DVD only crashes if a DVD is in the drive. When no DVD is in drive DVD player opens fine and does not crash. Once a DVD is inserted it quits immediately. Did the whole reinstall thing with no success. REALLY? Is this what I paid $2700 for a laptop for? C'mon Apple! You are better than this! Back to Apple Care call in the morning! Apple, solve this bug ASAP!

DVD player crashes immediately when inserting a DVD

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.