Videos play on iPhone 5 but not when they're emailed.

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Videos play on iPhone 5 but not when they're emailed.

Hi. Just noticed on my iPhone 5 that I can shoot and view videos on the phone, but when I send them via email & try to watch on my computer there is sound but no video. Have emailed them to gmail and outlook accounts & attempted to play on Quicktime, Real Player and 2 video editing suites that have had no problems with .mov files before- no joy.

If I open the email attachement on my phone, there is no problem.

Anyone else noticed this?

iPhone 5, iOS 6

Posted on Sep 24, 2012 4:09 AM

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Answer 1

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nicbates

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5 points

Sep 24, 2012 9:26 AM in response to Ray Dio

Hi, I just spent an hour on the phone with support about this. I could watch and hear the video via iTunes. So that was their answer. They stated that they should play on Quicktime and did not know why they did not. His answer was basically that the technology is so new it is going to take other compatibles time to catch up. So try watching them via iTunes for now. That should work, but it is a hassle.

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Answer 2

Ray Dio Author

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Sep 24, 2012 9:56 AM in response to nicbates

Appreciate the response, nicbates, thanks for that.

Stupidly I hadn't thought of trying to watch them on iTunes and yes, they do work there (allbeit in landscape and not portrait as they were shot!)

Seems strange that Quicktime won't run them. I've not heard from many people with the same problem, but maybe not that many people have tried to email vids from iPhone5s yet. Hopefully it'll get sorted out in an update...

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Answer 3

nicbates

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5 points

Sep 24, 2012 10:19 AM in response to Ray Dio

I think others will have the same problem as I had a few friends with iPhone 5 email me videos so I could build a case with support that it wasn't just me. I even tried uninstalling and reinstalling Quicktime because Support seemed sure that Quicktime and .mov from iPhone 5 should be compatible.

I also had the orientation issue with iTunes. I hope this can get some momentum as people discover it and it will be fixed.

Thanks for posting in the first place.

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Answer 4

dursino

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5 points

Sep 24, 2012 11:13 AM in response to Ray Dio

I'm having the same problem. Trying to edit a video in Adobe Premier Elements and it doesn't show the video. I get a green screen and sound, but no video. Tried it in Quicktime and all I get is a black screen and sound. It seems to only happen with video shot using the front facing camera on the iPhone 5. Video shot with the rear camera is fine.

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Answer 5

Ray Dio Author

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Sep 24, 2012 11:25 PM in response to dursino

That's interesting, dursino- have just tried and on mine it's a problem with both cameras.

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Answer 6

CMV-Dev

Level 1

15 points

Sep 27, 2012 6:44 AM in response to Ray Dio

Just to add confirmation of the facts/observations:

iOS 6 videos compressed on the iPhone/iPad (on most compression settings) are NOT compatible with the latest Quicktime v7.7.2 in Windows. The audio channel is fine, but the video track is all black.

As another user pointed out: iTunes is an option for playback, but you sure have to work much harder that way, expecially since iTunes ignores the orientation matrix.

I tested the following presets: none of them were Windows-QuickTime compatible:

AVAssetExportPreset	640x480
AVAssetExportPreset	960x540
AVAssetExportPreset	1280x720
AVAssetExportPreset	1920x1080
AVAssetExportPreset	Medium
AVAssetExportPreset	Low

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Answer 7

Ray Dio Author

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Oct 6, 2012 4:13 AM in response to Ray Dio

Spoke to support about it today and they said the only solution was to find and download the CODECs for the various media players, I'm not convinced they exist though! They also couldn't explain why Apple's QuickTime can't currently play videos made on their iphone5...

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Answer 8

CMV-Dev

Level 1

15 points

Oct 8, 2012 2:05 AM in response to Ray Dio

⛔ The solution for me in Windows is QuickTime 7.7.1

The current QuickTime 7.7.2 cannot play iOS 6-re-encoded videos. Videos recorded with the camera (but not recompressed) play just fine, but those cannot be emailed.

Here's a link to instructions: http://www.coachmyvideo.mobi/#!ios6/c13th

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Answer 9

001JC

Level 1

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Oct 21, 2012 1:24 AM in response to nicbates

I have had to revert to QuickTime 7.6 on my laptop to make the files run but the thumbnail for the video is now a 'Q' instead of the opening still from the video. At least I can play mov files sent to me from IOS6 now.

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