imac crashes

Question

carver11 Author

Level 1

0 points

imac crashes

My imac has been crashing and i dont know why.

here is the report i recieve once it starts up.

Interval Since Last Panic Report: 11462 sec

Panics Since Last Report: 1

Anonymous UUID: B7BA2FAD-6424-44D7-9DE7-948878A1C5EE

Mon Sep 24 12:00:03 2012

panic(cpu 3 caller 0xffffff80002c4794): Kernel trap at 0xfffffe80006474b6, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xfffffe80006474b6, CR3: 0x000000002a72a003, CR4: 0x00000000000606e0

RAX: 0xffffff8000872ec0, RBX: 0x000000000d2d4000, RCX: 0x00000000013a0000, RDX: 0xffffff8028da8a50

RSP: 0xffffff82428239f8, RBP: 0xffffff8242823a40, RSI: 0xffffff802e94ea00, RDI: 0xffffff802d36f200

R8: 0x0000000000005000, R9: 0x0000000000000000, R10: 0xfffffe81891b78a8, R11: 0x000800000018f256

R12: 0xffffff802d36f200, R13: 0xffffff802e94ea00, R14: 0x0000000000041000, R15: 0x0000000000000000

RFL: 0x0000000000010246, RIP: 0xfffffe80006474b6, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0xfffffe80006474b6, Error code: 0x0000000000000011, Faulting CPU: 0x3

Backtrace (CPU 3), Frame : Return Address

0xffffff82428236a0 : 0xffffff8000220792

0xffffff8242823720 : 0xffffff80002c4794

0xffffff82428238d0 : 0xffffff80002da55d

0xffffff82428238f0 : 0xfffffe80006474b6

0xffffff8242823a40 : 0xffffff7f816416ec

0xffffff8242823a70 : 0xffffff7f8164146c

0xffffff8242823ac0 : 0xffffff7f81641780

0xffffff8242823ae0 : 0xffffff7f8163fcd0

0xffffff8242823b10 : 0xffffff8000656494

0xffffff8242823b80 : 0xffffff80006567fc

0xffffff8242823be0 : 0xffffff8000656fbb

0xffffff8242823d20 : 0xffffff80002a3f08

0xffffff8242823e20 : 0xffffff8000223096

0xffffff8242823e50 : 0xffffff80002148a9

0xffffff8242823eb0 : 0xffffff800021bbd8

0xffffff8242823f10 : 0xffffff80002af140

0xffffff8242823fb0 : 0xffffff80002dab5e

Kernel Extensions in backtrace:

com.apple.ATIRadeonX3000(7.3.2)[01445B93-748D-35B2-A26C-89053B97AA01]@0xffffff7 f81624000->0xffffff7f8193cfff

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f807ff000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80cdf000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80ca6000

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:

11G56

Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: iMac12,2 (Mac-942B59F58194171B)

System uptime in nanoseconds: 928979772558

last loaded kext at 410904407702: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f807c5000, size 57344)

last unloaded kext at 505644826122: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f80795000, size 12288)

loaded kexts:

com.apple.filesystems.msdosfs 1.7.1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleBluetoothMultitouch 70.12

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AGPM 100.12.75

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.2.5a5

com.apple.driver.AppleMikeyDriver 2.2.5a5

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.kext.ATIFramebuffer 7.3.2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.iokit.IOBluetoothSerialManager 4.0.8f17

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.ApplePolicyControl 3.1.33

com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8

com.apple.driver.AppleLPC 1.6.0

com.apple.ATIRadeonX3000 7.3.2

com.apple.driver.AppleBacklight 170.2.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHD3000Graphics 7.3.2

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.driver.AppleUSBCardReader 3.0.6

com.apple.driver.AppleIRController 312

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.1.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.driver.AppleUSBHub 5.1.0

com.apple.driver.AppleFWOHCI 4.9.0

com.apple.driver.AirPort.Atheros40 505.67.1

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8

com.apple.driver.AppleAHCIPort 2.3.1

com.apple.driver.AppleUSBEHCI 5.1.0

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.4

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 160.7

com.apple.driver.AppleHIDKeyboard 160.7

com.apple.driver.AppleMultitouchDriver 231.4

com.apple.driver.IOBluetoothHIDDriver 4.0.8f17

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.2.5a5

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.driver.AppleHDAController 2.2.5a5

com.apple.iokit.IOHDAFamily 2.2.5a5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.IOPlatformPluginLegacy 5.0.0d8

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleThunderboltEDMSink 1.1.8

com.apple.driver.AppleThunderboltEDMSource 1.1.8

com.apple.driver.AppleGraphicsControl 3.1.33

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.kext.ATI6000Controller 7.3.2

com.apple.kext.ATISupport 7.3.2

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.IOBluetoothFamily 4.0.8f17

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBMassStorageClass 3.0.3

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOFireWireFamily 4.4.8

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOUSBFamily 5.1.0

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.8

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Model: iMac12,2, BootROM IM121.0047.B1E, 4 processors, Intel Core i5, 3.1 GHz, 20 GB, SMC 1.72f2

Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x802C, 0x31364B544631473634485A2D314734443120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x802C, 0x31364B544631473634485A2D314734443120

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3

USB Device: CTH-670, 0x056a (WACOM Co., Ltd.), 0x00df, 0xfa130000 / 5

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

iMac (27-inch Mid 2011)

Posted on Sep 24, 2012 4:14 AM

Reply

Answer 1

Sep 24, 2012 5:41 AM in response to carver11

I would like to quote one of our senior contributor's to this Forum here, Shldr2thewheel:

"Resolution

Restart your Mac with a Safe Boot and see if the kernel panic happens again

In most cases, kernel panics are not caused by an issue with your Mac. They are most likely caused by an issue external to your Mac. If the kernel panic doesn't happen again within a few weeks, you don't need to troubleshoot further.

Depending on the model of Mac you have, restart one of these ways:
- Press and hold the Power button for several seconds to turn off your Mac. Then, press the Power button to startup your Mac.
- If you have a Restart button, press it.
As soon as your Mac starts up, hold down the Shift key to start up with a Safe Boot into Safe Mode. Note: If you are using a third-party external keyboard and cannot start with a Safe Boot, try using an Apple keyboard instead.
If your Mac has a kernel panic starting up, or while in Safe Mode, jump to the "Troubleshooting a recurring kernel panic" section of this article.
If your Mac starts up without a kernel panic after a Safe Boot, restart your Mac by choosingApple Menu > Restart…, then let it start up normally. Run Software Update and install all available updates until Software Update reports "Your software is up to date". Mac OS X updates improve the tolerance for external issues such as malformed network packets. For most kernel panics, this is all you have to do.

Important: If your Mac has another kernel panic within a few weeks, continue with this article to diagnose the cause of the intermittent, recurring kernel panic."

http://support.apple.com/kb/TS3742

Hope this helps 🙂

Reply

Answer 2

Linc Davis

Level 10

209,547 points

Sep 24, 2012 6:55 AM in response to carver11

The latest version of Chrome is supposed to have a workaround for the OS bug that causes this crash. Updating to 10.7.5 or to 10.8 may also fix it.

Reply

Answer 3

carver11 Author

Level 1

0 points

Sep 26, 2012 6:23 AM in response to carver11

hello

i have tried the safe boot but it crashed again

here is the report again

Interval Since Last Panic Report: 29449 sec

Panics Since Last Report: 1

Anonymous UUID: B7BA2FAD-6424-44D7-9DE7-948878A1C5EE

Wed Sep 26 14:15:02 2012

panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816431f3, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x00007fff932c9898, CR3: 0x000000001201d025, CR4: 0x00000000000606e0

RAX: 0xfffffe802af5abc0, RBX: 0xffffff802af56840, RCX: 0xffffff802b5489e8, RDX: 0x0000000080000000

RSP: 0xffffff82416f3b80, RBP: 0xffffff82416f3ba0, RSI: 0x0000000093848ec0, RDI: 0xffffff802a27c880

R8: 0x00000000c0000000, R9: 0x000000000000000c, R10: 0x000000000000000c, R11: 0x000800000004b313

R12: 0x000000000000001d, R13: 0xffffff802af55400, R14: 0x00007fff932c9890, R15: 0xffffff802a27c880

RFL: 0x0000000000010286, RIP: 0xffffff7f816431f3, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x00007fff932c9898, Error code: 0x0000000000000003, Faulting CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff82416f3830 : 0xffffff8000220792

0xffffff82416f38b0 : 0xffffff80002c4794

0xffffff82416f3a60 : 0xffffff80002da55d

0xffffff82416f3a80 : 0xffffff7f816431f3

0xffffff82416f3ba0 : 0xffffff7f8165c9a4

0xffffff82416f3bd0 : 0xffffff7f81698e81

0xffffff82416f3bf0 : 0xffffff7f816485d3

0xffffff82416f3c10 : 0xffffff7f81624b43

0xffffff82416f3c30 : 0xffffff7f816246a5

0xffffff82416f3c50 : 0xffffff7f81632445

0xffffff82416f3c80 : 0xffffff7f816514e3

0xffffff82416f3ca0 : 0xffffff7f816317cc

0xffffff82416f3cc0 : 0xffffff8000657c37

0xffffff82416f3ce0 : 0xffffff800029c122

0xffffff82416f3d30 : 0xffffff80002230b5

0xffffff82416f3d60 : 0xffffff80002148a9

0xffffff82416f3dc0 : 0xffffff8000223223

0xffffff82416f3de0 : 0xffffff80002516f9

0xffffff82416f3e20 : 0xffffff80002199ae

0xffffff82416f3e70 : 0xffffff800021a1fd

0xffffff82416f3eb0 : 0xffffff80002378f0

0xffffff82416f3ef0 : 0xffffff8000544d49

0xffffff82416f3f40 : 0xffffff800054