Level 1

0 points

Temp fix for iOS 6 not pushing Exchange mail

All,

If you are reading this, you are probable having the same problem as I am:

After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device. I have done testing and this problem affects:

1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.

This does not effect:

1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e

Troubleshooting:

1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.

** How to fix this issue:

1. Go to Mail, Contacts, and Calendar. Click "Fetch New Data". Make sure push is on.

2. Go back to Mail, Contact, and Calendar. Click on your exchange account. Click on "Days to Sync". Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week). You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar. Click on "Show". No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4. Reboot your iPhone 5

5. Exchange PUSH will be working now.

Thanks,

Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:42 AM

929 replies

jweight4

Level 1

2 points

Oct 8, 2012 3:22 PM in response to CloudWire

CloudWire,

My settings were already set like you described, and push has not worked consistently since day 1. I will have to agree that the only way to fix this issue is for Apple to issue an update for iOS 6.

superclay Author

Level 1

0 points

Oct 8, 2012 3:22 PM in response to CloudWire

Unfortunately this only fixes the issue for 15 minutes- 2 hours, then it goes back to the way it was. I receive ~1000 emails per day and have ~18,000 in my Exchange inbox. I'm not really worried about my iCloud account, just my exchange account.

Oct 8, 2012 3:29 PM in response to superclay

Okay so that tells me that the proposed fix would work for most people.

superclay Author

Level 1

0 points

Oct 8, 2012 3:44 PM in response to CloudWire

No, it doesn't work. I just set up a test account with 10 emails in it, and using the settings that you set it to, push worked for about 8 mintues. I was steady sending emails. It then stopped working.

Oct 8, 2012 3:50 PM in response to superclay

superclay,

Did apsd crash?

Oct 8, 2012 4:36 PM in response to superclay

Yep, just failed for me as well.

Restoring my original settings.

Timmc

Level 1

0 points

Oct 8, 2012 4:43 PM in response to superclay

I have been following all of the threads for the past several days and am having the same problems with exchange email not pushing to my iPhone 5. The only account I have signed into my email is my active sync account. No icloud. I have tried everything suggested on the forum-to no avail. As mentioned, these only provide a temporary fix and agree it is at Apple's end where this needs fixed. I consider myself tech savvy and have owned palm, blackberry and for the past three years android phones. Never had a problem with push email until I decided to make the jump over to an iPhone. I have an iPad 2 and have not had a problem pushing emails since updating to iOS 6.

kelleybp

Level 1

0 points

Oct 8, 2012 5:00 PM in response to superclay

Tried the DFU restore today for the first time. No success, even immediately after restore from my iTunes backup. No exchange push even for the first few minutes.

Oct 8, 2012 5:46 PM in response to superclay

Just curious..when you did a restore from backup were they from jailbroken iPhone 4s?

From reading seems like setting up a phone from dfu mode as a new iphone seems to be working for some.

Oct 9, 2012 7:27 AM in response to BeeJaay00

I spoke with Apple yesterday and opened a case as well. After almost an hour, it was given to Engineers. Exchange 2010 with probably 200+ iOS, but the 2 iPhone 5 devices added so far are the only ones with the issue.

wvu76

Level 1

22 points

Oct 10, 2012 8:06 AM in response to CloudWire

@Cloudwire, thank you I switched from 1000 emails to 500 and changed from no limit to one month and it appears to have fixed the push problem for the time being. Just another note, in the list of inbox options you can choose I had to choose the gmail option in the upper section by where it says "all inboxes". I chose the gmail option on the bottom of same screen and push stopped working.

sdorn

Level 1

15 points

Oct 10, 2012 8:46 AM in response to wvu76

This issue is not related to Gmail push, even if you set it up as an exchange account. This issue is limited solely to corporate exchange activesync servers. If you are having a similar issue with Gmail, it is a different issue.

wvu76

Level 1

22 points

Oct 10, 2012 8:52 AM in response to sdorn

Well I had the exact same problem with my gmail exchange account and that solution fixed it so clearly it's not limited to corporate exchange activesync servers. If anyone reading this is having gmail push problems using exchange try the above solution.

Oct 10, 2012 9:17 AM in response to wvu76

Thank you wvu76. I am glad I was able to help. I have fixed a large number of iPhones with this temporary fix. Clearly an iOS 6 update needs to come from apple but it fixes most of the iPhones.

Oct 10, 2012 9:20 AM in response to CloudWire

This is definately not a fix for my push problem.

I only show 50 recent messages. I only have 1 week of mail syncing from my exchange work inbox.

I do have an icloud account. But, my gmail account is just IMAP and I have my gmail contacts setup with CardDAV.

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Temp fix for iOS 6 not pushing Exchange mail