Temp fix for iOS 6 not pushing Exchange mail

All,


If you are reading this, you are probable having the same problem as I am:


After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device. I have done testing and this problem affects:


1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.


This does not effect:


1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e


Troubleshooting:


1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.


** How to fix this issue:


1. Go to Mail, Contacts, and Calendar. Click "Fetch New Data". Make sure push is on.

2. Go back to Mail, Contact, and Calendar. Click on your exchange account. Click on "Days to Sync". Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week). You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar. Click on "Show". No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4. Reboot your iPhone 5

5. Exchange PUSH will be working now.


Thanks,


Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:42 AM

Reply
929 replies

Nov 1, 2012 10:31 AM in response to superclay

iOS 6.0.1 is now available for download. However, the limited release notes don't say anything about an Exchange push fix. However, don't despair as they have fixed bugs like this before without bothering to acknowledge it in the notes.


I encourage all of you to install this as soon as possible. We won't know if this bug was fixed until we're running with it over the long term without issues. I will be monitoring the logs for apsd crashes. If the crashes go away that's a good sign.


I wouldn't bother to install it and declare in a few hours or even a few days that it has been fixed, as many of us have run for many days without the failure appearing.

Nov 1, 2012 1:52 PM in response to Frank Malloy

I just want to reiterate that I was able to permanently fix my apsd crash / push notification problem by setting up the phone as new and NOT restoring from backup (instead manually reinstalling apps and settings). I've been running this way for 12 days now—and push has never stopped working, and apsd hasn't crashed once. Previously, I was having the problem every few hours. So I know this is a huge PITA, but at least for me, it worked. I also installed 6.0.1 today and continue to see no push issues.


If this is too much of a hassle for folks, Apple did seed iOS 6.1 beta to developers today. If anyone who has a developer account has tried it, it would be interesting to know if it fixes the push problem without having to set up your phone as new.

Nov 1, 2012 2:26 PM in response to Frank Malloy

Frank: No ASPD crashes on my phone. I assume you're still getting the crashes now with iOS 6.0.1 on your AT&T? If so, I won't bother changing providers. I already tried the set up phone as new and not restoring from backup to no avail. Not sure what I am going to do here. The only person I know who does NOT have push problems on the iPhone 5 is a gentleman with Sprint 3G/CDMA, which leads one to conclude that this really is an LTE/4G problem. It astounds me that this isn't on the radar to fix with so many now going to LTE/4G.

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Temp fix for iOS 6 not pushing Exchange mail

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