Temp fix for iOS 6 not pushing Exchange mail

All,


If you are reading this, you are probable having the same problem as I am:


After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device. I have done testing and this problem affects:


1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.


This does not effect:


1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e


Troubleshooting:


1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.


** How to fix this issue:


1. Go to Mail, Contacts, and Calendar. Click "Fetch New Data". Make sure push is on.

2. Go back to Mail, Contact, and Calendar. Click on your exchange account. Click on "Days to Sync". Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week). You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar. Click on "Show". No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4. Reboot your iPhone 5

5. Exchange PUSH will be working now.


Thanks,


Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:42 AM

Reply
929 replies

Dec 18, 2012 4:34 PM in response to superclay

Push is now coming through for me as well (using outlook setup via Exchange). But I'm still on 6.0.1, but this could be something MS fixed with EAS recently? If not, then its a pretty big coincidence.

Dec 19, 2012 5:39 AM in response to Community User

I have now updated both iphone 5's to 6.1 Beta 4, and Push is working fine despite rebooting. Previously, my phone would work afer restore, and then break after a reboot, my wife's one never worked longer than 5 minutes. Now both seem to be working fine. It seems that 6.1 Beta 4 has resolved the EXchange Push Issue, at least for me.

Dec 19, 2012 2:35 PM in response to superclay

I still wonder if installing the Beta iOS was the answer. Because like I said, my push now works flawlessly since yesterday & I'm still on 6.0.1


Anyone still on 6.0.1 & have EAS push now working? If so, I'm betting it wasn't the Beta that fixed the issue for you guys, but something on the server side of things that finally got worked out.

Dec 19, 2012 5:22 PM in response to Phishisgr8

For what it's worth, 6.02 did not fix exchange push on my iphone 5. I even did a DFU restore setting up as a new phone and didn't work either. (I've tried that method, as well as every suggestion on this forum several times over the past couple of months, to no avail). I really hope 6.1 fixes this. If it doesn't, I'm done with the iPhone (my first by the way-not a very good experience) and will be reactivating my trusty android phone.

Dec 19, 2012 5:36 PM in response to superclay

Nothing changes with 6.02 for me either. Did the full DFU recovery/restore and set the phone up as new, not from a back up. Nothing. I've said before, but it's just so frustrating that there's not public acknowledgement of the issue, and that despite being contacted by Apple once over a month ago -- we are still no where with a resolution that seems to work for everyone.

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Temp fix for iOS 6 not pushing Exchange mail

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