Q: Temp fix for iOS 6 not pushing Exchange mail

Hi Caesar,

The same holds true for icloud.com email service on the iphone 5.  If you have an @icloud.com email and set it up on the iphone 5, push for that account works perfectly.  However, Exchange ActiveSync, eventually fails.  I guess it must be something specific to the apsd daemin and how it interacts with Exchange ActiveSync?  Not sure, but your point is noted.  I too tested this with my @icloud.com email address and PUSH stayed working on it without a problem.

I am not an expert in Exchange email, but it is certainly possible that Hotmail's implementation or MS Exchange server software version is different from most other corporate email implementations. It might be just a certain variation or ActiveSync version that causes the failure.

Since your Hotmail is working ok, consider yourself lucky!

I think by this time, Apple has enough crash logs/stack traces/information to figure out the problem and to reproduce it at their development site, since apparently as we have all seen, it's affecting a lot of people and it's easy to reproduce.

True.  But doesn't Hotmail (set up as I indicated) use Exchange ActiveSync too (see link below)?

http://arstechnica.com/information-technology/2010/08/windows-live-hotmail-gets- exchange-activesync/

That's what I don't understand.  If Hotmail Exchange ActiveSync (EAS) works, why wouldn't all EAS accounts work?

What is different about Hotmail?  Maybe that's the answer to the problem here.

Does @icloud use EAS?  I don't have an @icloud.com email account.   

I have been having this problem with my iPhone 5 since launch day, but I have not been able to find any apsd crashes in my logs as other people have noted.  I have a Verizon phone.  I also have a colleague here that has a Sprint iPhone 5.  He is also having the issue with not getting push emails on our work Exchange server, and he also had no apsd crashes in his logs.

That's interesting. We have been attributing/associating the failure to a crash of the apsd process that handles push.

Have you or your colleague ever received any push email notifications from your work Exchange on your iPhone 5? Or was it working ok for a while then stopped?

If you haven't received any email notifications at all from the start perhaps it's a problem with your initial account setup...

I was in the same boat. Personal gmail, set up as exchange. Push notifications would come and go, but no apsd crash logs. Sprint service. However, turning off Safari cloud sync seemed to fix the issue. I turned Safari sync back on yesterday and push notification has kept working since. Still getting them just fine, which is going to make my genius appointment today a lot easier (just have to complain about call quality and battery life!)

Thanks, lls4f but were not talking about gmail here, this issue is regarding Exchange ActiveSync....

We both get our Exchange email when we manually check, and the push works intermittently as described by others on here.  For both of us resetting network settings or deleting and re-adding the account got push working temporarily but it always stopped working again shortly thereafter.

Yep, thats what happens to mostly everyone having this issue.

Hi Caesar,

icloud.com email does not use EAS for push.  Instead, Apple uses their own push servers.

I am having the same issue with not being able to receive exchange e-mails after it was working temporarily following reboot.  Went through a lot of troubleshooting steps and What I have found is that if I delete my iCloud account and just leave Exchange, the issue seems to disappear.  A few of my colleagues also have the new iPhone but aren't having any issues but also don't have iCloud set up.  Is anyone here having issues even though they don't have iCloud set up?

Hi sirish,

I have not tried removing icloud.  After removing icloud from the phone; how long has it been since push has been working?  5 minutes, 8 hours, one day, two days??

I've been having the issues all along and have never setup iCloud.

It has been working for me most of the day (5-6 hrs so far).  I went ahead and added iCloud again and sure enough, it worked fine for 5 minutes or so but then stopped working thereafter and the only way to receive mail was to reboot the phone.  I deleted iCloud and rebooted again and back working fine again. Will leave it as-is overnight  and see if it still works like this.  I see some people are having issues without having iCloud set up so maybe it is unrelated or I am having a different issue.  I reported this to Apple and they have also escalated to the enterprise engineering team but probably won't get back to me until next Wed.

Will report back if any additional news.

When you say you are removing icloud form the phone are you actually deleting the acount from the phone or just turning off the toggle buttons from within icloud on the phone?