superclay

Q: Temp fix for iOS 6 not pushing Exchange mail

All,

 

If you are reading this, you are probable having the same problem as I am:

 

After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device.  I have done testing and this problem affects:

 

1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.

 

This does not effect:

 

1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e

 

Troubleshooting:

 

1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.

 

** How to fix this issue:

 

1. Go to Mail, Contacts, and Calendar.  Click "Fetch New Data".  Make sure push is on. 

2.  Go back to Mail, Contact, and Calendar.  Click on your exchange account. Click on "Days to Sync".  Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week).  You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar.  Click on "Show".  No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4.  Reboot your iPhone 5

5.  Exchange PUSH will be working now.

 

Thanks,

 

Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:46 AM

Close

Q: Temp fix for iOS 6 not pushing Exchange mail

  • All replies
  • Helpful answers

first Previous Page 24 of 62 last Next
  • by Mr.Jakel,

    Mr.Jakel Mr.Jakel Oct 8, 2012 1:21 PM in response to CloudWire
    Level 1 (0 points)
    Oct 8, 2012 1:21 PM in response to CloudWire

    In my experience, changing the messages to 200 or 500 works as well as any other "fix"... works until my phone goes to sleep.

     

    How long did this fix work for you ?

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 1:24 PM in response to Mr.Jakel
    Level 1 (0 points)
    Oct 8, 2012 1:24 PM in response to Mr.Jakel

    It should work going forward basically exchange gets stuck trying to populate inboxes of more than 1000 messages becuase of the limitation in the mail settings themselves. This fixes this once and for all until the Apple guys release an update which is not goign to happen auntil a month from now.

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 1:25 PM in response to Mr.Jakel
    Level 1 (0 points)
    Oct 8, 2012 1:25 PM in response to Mr.Jakel

    I tried all the fixes, I do the suppoort for CloudWire, 80% of our customer are Mac/iOS based and we provide Hosted Exchange. We have run test and test. The other fixes just wont cut it.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Oct 8, 2012 1:26 PM in response to CloudWire
    Level 2 (359 points)
    Apple TV
    Oct 8, 2012 1:26 PM in response to CloudWire

    This is not any more of a temporary fix as restarting your phone.

     

    The # of messages to store has nothing to do with this bug.

     

    People are trying things, then when it works for an hour they declare it a fix. It is not.

     

    You have to:

     

    1. Change from Push to check mail every 15 mins, and/or

    2. Wait for an iOS update

     

    There are NO other fixes, period.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Oct 8, 2012 1:28 PM in response to CloudWire
    Level 2 (359 points)
    Apple TV
    Oct 8, 2012 1:28 PM in response to CloudWire

    I have less than 1000 inbox messages, and still have the issue. And my Show messages is set to 100.

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 1:30 PM in response to Frank Malloy
    Level 1 (0 points)
    Oct 8, 2012 1:30 PM in response to Frank Malloy

    How many emails do you have in other mailboxes Frank. That's goign to affect it.

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 1:46 PM in response to Frank Malloy
    Level 1 (0 points)
    Oct 8, 2012 1:46 PM in response to Frank Malloy

    You also have to check how many emails you have in other mailboxes. If that number in order for the fix to work is to also change how many mails to sync on each mailbox from no limit to 1 month or even less

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 1:49 PM in response to Frank Malloy
    Level 1 (0 points)
    Oct 8, 2012 1:49 PM in response to Frank Malloy

    The temporary fix is to basically change the amount of recent message to eirher 200 Recent Messages or 500 Recent Messages.

     

    Here is how to do that in 2 steps

     

    a) Go to Settings > mail, contacts, calendar,> scroll down to "Show" and change that to 200 or 500 recent messages. This will fix this. All other fixes are not real fixes.

     

    b) You also have to check how many emails you have in other mailboxes. If that number in order for the fix to work is to also change how many mails to sync on each mailbox from no limit to 1 month or even less.

     

    Thanks,

     

    Cloudwire

    www.cloudwire.co

  • by Michael Pardee,

    Michael Pardee Michael Pardee Oct 8, 2012 1:54 PM in response to CloudWire
    Level 2 (270 points)
    Oct 8, 2012 1:54 PM in response to CloudWire

    Mine's always been at 50 so maybe that why I am not seeing the problem.  Over 7000 items just in the Inbox alone.

  • by sdorn,

    sdorn sdorn Oct 8, 2012 1:54 PM in response to Frank Malloy
    Level 1 (4 points)
    iPad
    Oct 8, 2012 1:54 PM in response to Frank Malloy

    There is one other workaround / fix.  Turn off cellular data.  Obviously this is only helpful when you are connected to Wi-Fi, but for those of us that are connected to Wi-Fi virtually all day long it is a useful alternative.  I've been doing this for about a week now and my push email has worked flawlessly as long as I am connected to Wi-Fi and have cellular data disabled.

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 1:54 PM in response to Michael Pardee
    Level 1 (0 points)
    Oct 8, 2012 1:54 PM in response to Michael Pardee

    Correct Michael

  • by PNutts,

    PNutts PNutts Oct 8, 2012 1:55 PM in response to superclay
    Level 1 (5 points)
    Oct 8, 2012 1:55 PM in response to superclay

    I don't know if this has been suggested in this 24 page thread, but a coworker had the Exchange push issue after upgrading to iOS 6 and deleted / recreated the account on his iPhone and push has worked since. For a couple of weeks I'd say. His "display recent messages" has always been set to 50. I'm not calling this a fix or a workaround, it's just a data point.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Oct 8, 2012 1:56 PM in response to sdorn
    Level 2 (359 points)
    Apple TV
    Oct 8, 2012 1:56 PM in response to sdorn

    sdorn,

     

    Yes, it's known that the issue is push EAS over cellular, and that over WiFi is not an issue.

     

    However, for most of us turning off cellular is far too limiting to be an acceptable workaround.

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 1:58 PM in response to Frank Malloy
    Level 1 (0 points)
    Oct 8, 2012 1:58 PM in response to Frank Malloy

    No, Wi-Fi cellular change wont fix this. The fix is posted up guys. Fix your phones. Please let me know if I can help further.

  • by sdorn,

    sdorn sdorn Oct 8, 2012 1:59 PM in response to CloudWire
    Level 1 (4 points)
    iPad
    Oct 8, 2012 1:59 PM in response to CloudWire

    @ Cloudwire - you obviously are a troll.  Go away.

first Previous Page 24 of 62 last Next