superclay

Q: Temp fix for iOS 6 not pushing Exchange mail

All,

 

If you are reading this, you are probable having the same problem as I am:

 

After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device.  I have done testing and this problem affects:

 

1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.

 

This does not effect:

 

1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e

 

Troubleshooting:

 

1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.

 

** How to fix this issue:

 

1. Go to Mail, Contacts, and Calendar.  Click "Fetch New Data".  Make sure push is on. 

2.  Go back to Mail, Contact, and Calendar.  Click on your exchange account. Click on "Days to Sync".  Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week).  You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar.  Click on "Show".  No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4.  Reboot your iPhone 5

5.  Exchange PUSH will be working now.

 

Thanks,

 

Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:46 AM

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Q: Temp fix for iOS 6 not pushing Exchange mail

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  • by noahs,

    noahs noahs Oct 8, 2012 2:23 PM in response to DQMIA
    Level 1 (15 points)
    Oct 8, 2012 2:23 PM in response to DQMIA

    I've done that, and your "fix" will work for a short period of time, and then the problem will return, as many others on this thread have already stated.

  • by DQMIA,

    DQMIA DQMIA Oct 8, 2012 2:25 PM in response to Frank Malloy
    Level 1 (0 points)
    Oct 8, 2012 2:25 PM in response to Frank Malloy

    Been there, done that, it does not work the problem always comes back.  WHEN IS APPLE GOING TO FIX THIS F'IN PROBLEM?!  Apple are you listening?!

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 2:26 PM in response to noahs
    Level 1 (0 points)
    Oct 8, 2012 2:26 PM in response to noahs

    Okay but exchange mail does sync though right?

     

    I have also noticed on some iPhone that the notification center is off for all mailboxes. Could you please go to settings > notifications > Mail and check each account if notification center is on?

  • by Frank Malloy,

    Frank Malloy Frank Malloy Oct 8, 2012 2:26 PM in response to noahs
    Level 2 (359 points)
    Apple TV
    Oct 8, 2012 2:26 PM in response to noahs

    This thread is solely for Exchange push failures, not iCloud, iMessage, or other push problems.

     

    For the record, I am only experiencing Exchange push failures. Other push notifications are working for me.

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 2:27 PM in response to CloudWire
    Level 1 (0 points)
    Oct 8, 2012 2:27 PM in response to CloudWire

    Yeah I think the push part is only the fact that notifications for mail accoutns were off.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Oct 8, 2012 2:27 PM in response to noahs
    Level 2 (359 points)
    Apple TV
    Oct 8, 2012 2:27 PM in response to noahs

    > The thread should really be renamed, because it's not an accurate description of the problems people are experiencing.

     

    No, we do not rename threads. If you have a new, unrelated issue, start a new thread.

     

    The original issue is EAS push failures.

  • by DQMIA,

    DQMIA DQMIA Oct 8, 2012 2:27 PM in response to Frank Malloy
    Level 1 (0 points)
    Oct 8, 2012 2:27 PM in response to Frank Malloy

    Same here, Frank.  And anyone else who has any other issue that is not Exchange PUSH related needs to create another psot in the Apple Support Communities and not post on this one, please.

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 2:31 PM in response to DQMIA
    Level 1 (0 points)
    Oct 8, 2012 2:31 PM in response to DQMIA

    DQMIA, I don't think Frank said that the fix I proposed and did not impose on you was temporary. He said that he will wait and see.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Oct 8, 2012 2:32 PM in response to CloudWire
    Level 2 (359 points)
    Apple TV
    Oct 8, 2012 2:32 PM in response to CloudWire

    Notifications are ON and I am getting EAS push, but remember - it works fine now (esp. after a reboot) but the symptom is that the apsd process crashes and push fails sometime later. It could be minutes, hours, or (in the best case) days.

     

    So you can't just change something, send yourself a test email, and declare success.

     

    The Push crash requires some complex combination of events; it sometimes takes quite a while to fail.

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 2:36 PM in response to Frank Malloy
    Level 1 (0 points)
    Oct 8, 2012 2:36 PM in response to Frank Malloy

    I am not declaring any success. In fact, with your help I was able to identify that the Notification center was somehow reset for mail, maybe because of queueing.

     

    This was a three-angled issue and I am confident that if you follow the steps it will be temporarily fix for all.

  • by DQMIA,

    DQMIA DQMIA Oct 8, 2012 2:37 PM in response to CloudWire
    Level 1 (0 points)
    Oct 8, 2012 2:37 PM in response to CloudWire

    Just go away, you're not providing me with any new information or anything new that I don't already know.  Most of the people on this forum have tried EVERYTHING to try and get this thing working with no permanent success so please just stop proclaiming a fix and that it worked for your customers, blah blah blah.  Right now, its just a waiting game...waiting on Apple.   

  • by CloudWire,

    CloudWire CloudWire Oct 8, 2012 2:47 PM in response to superclay
    Level 1 (0 points)
    Oct 8, 2012 2:47 PM in response to superclay

    For anyone looking to temporarily fix the issues with exchange and the push part here is a solution that I proposed and worked for most people:

     

    Here is how to do that in 4 steps

     

    a) Go to Settings > mail, contacts, calendar,> scroll down to "Show" and change that to 200 or 500 recent messages.

     

    b) You also have to check how many emails you have in other mailboxes. If that number is really high, lets ay more than 500 emails, in order for the fix to work you also have change how many mails to sync on each mailbox from no limit to 1 month or even less.

     

    c) if  your iCloud mailbox has way to many mails in inbox this fix may not work for your. It will work if you turn off icloud mail in settings. This will not delete your mail. You will have to live without iCloud mail until apple fixes it.

     

    d) Go to settings > notifications > Mail and check each account if notification center is on?

     

    I hope this helps you, I know it is a frustrating situation. But this temporary fix, has fixed it for most people.

  • by sdorn,

    sdorn sdorn Oct 8, 2012 2:44 PM in response to DQMIA
    Level 1 (4 points)
    iPad
    Oct 8, 2012 2:44 PM in response to DQMIA

    My issue is also exclusively exchange push over my corporate email account on an iPhone 5.  The others having additional/different issues should go and start a new thread.

  • by BeeJaay00,

    BeeJaay00 BeeJaay00 Oct 8, 2012 2:54 PM in response to superclay
    Level 1 (0 points)
    Oct 8, 2012 2:54 PM in response to superclay

    Hey everyone....   It sounds like some things are getting a little confusing so I started a new thread with a title that is specifically about the issue we are all having.   Plus maybe having another thread going will catch Apples attention. (I know... highly unlikely...)

     

    Here is the new thread,

     

    https://discussions.apple.com/thread/4411085

  • by superclay,

    superclay superclay Oct 8, 2012 3:04 PM in response to BeeJaay00
    Level 1 (0 points)
    Oct 8, 2012 3:04 PM in response to BeeJaay00

    I don't really think a new thread is neccesary. Actually, yes I do.  I would like to keep this thread open for Exchange PUSH failures, which I am still having an issue with.  I had an Apple Engineer contact me today and asked for more information about our environment (we have 400+ iPhone 5s having this issue).

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