Previous 1 24 25 26 27 28 Next 929 Replies Latest reply: Apr 14, 2014 10:35 AM by RaghuSatya Go to original post Branched to a new discussion.
  • noahs Level 1 Level 1 (15 points)

    I've done that, and your "fix" will work for a short period of time, and then the problem will return, as many others on this thread have already stated.

  • DQMIA Level 1 Level 1 (0 points)

    Been there, done that, it does not work the problem always comes back.  WHEN IS APPLE GOING TO FIX THIS F'IN PROBLEM?!  Apple are you listening?!

  • CloudWire Level 1 Level 1 (0 points)

    Okay but exchange mail does sync though right?

     

    I have also noticed on some iPhone that the notification center is off for all mailboxes. Could you please go to settings > notifications > Mail and check each account if notification center is on?

  • Frank Malloy Level 2 Level 2 (350 points)

    This thread is solely for Exchange push failures, not iCloud, iMessage, or other push problems.

     

    For the record, I am only experiencing Exchange push failures. Other push notifications are working for me.

  • CloudWire Level 1 Level 1 (0 points)

    Yeah I think the push part is only the fact that notifications for mail accoutns were off.

  • Frank Malloy Level 2 Level 2 (350 points)

    > The thread should really be renamed, because it's not an accurate description of the problems people are experiencing.

     

    No, we do not rename threads. If you have a new, unrelated issue, start a new thread.

     

    The original issue is EAS push failures.

  • DQMIA Level 1 Level 1 (0 points)

    Same here, Frank.  And anyone else who has any other issue that is not Exchange PUSH related needs to create another psot in the Apple Support Communities and not post on this one, please.

  • CloudWire Level 1 Level 1 (0 points)

    DQMIA, I don't think Frank said that the fix I proposed and did not impose on you was temporary. He said that he will wait and see.

  • Frank Malloy Level 2 Level 2 (350 points)

    Notifications are ON and I am getting EAS push, but remember - it works fine now (esp. after a reboot) but the symptom is that the apsd process crashes and push fails sometime later. It could be minutes, hours, or (in the best case) days.

     

    So you can't just change something, send yourself a test email, and declare success.

     

    The Push crash requires some complex combination of events; it sometimes takes quite a while to fail.

  • CloudWire Level 1 Level 1 (0 points)

    I am not declaring any success. In fact, with your help I was able to identify that the Notification center was somehow reset for mail, maybe because of queueing.

     

    This was a three-angled issue and I am confident that if you follow the steps it will be temporarily fix for all.

  • DQMIA Level 1 Level 1 (0 points)

    Just go away, you're not providing me with any new information or anything new that I don't already know.  Most of the people on this forum have tried EVERYTHING to try and get this thing working with no permanent success so please just stop proclaiming a fix and that it worked for your customers, blah blah blah.  Right now, its just a waiting game...waiting on Apple.   

  • CloudWire Level 1 Level 1 (0 points)

    For anyone looking to temporarily fix the issues with exchange and the push part here is a solution that I proposed and worked for most people:

     

    Here is how to do that in 4 steps

     

    a) Go to Settings > mail, contacts, calendar,> scroll down to "Show" and change that to 200 or 500 recent messages.

     

    b) You also have to check how many emails you have in other mailboxes. If that number is really high, lets ay more than 500 emails, in order for the fix to work you also have change how many mails to sync on each mailbox from no limit to 1 month or even less.

     

    c) if  your iCloud mailbox has way to many mails in inbox this fix may not work for your. It will work if you turn off icloud mail in settings. This will not delete your mail. You will have to live without iCloud mail until apple fixes it.

     

    d) Go to settings > notifications > Mail and check each account if notification center is on?

     

    I hope this helps you, I know it is a frustrating situation. But this temporary fix, has fixed it for most people.

  • sdorn Level 1 Level 1 (0 points)

    My issue is also exclusively exchange push over my corporate email account on an iPhone 5.  The others having additional/different issues should go and start a new thread.

  • BeeJaay00 Level 1 Level 1 (0 points)

    Hey everyone....   It sounds like some things are getting a little confusing so I started a new thread with a title that is specifically about the issue we are all having.   Plus maybe having another thread going will catch Apples attention. (I know... highly unlikely...)

     

    Here is the new thread,

     

    https://discussions.apple.com/thread/4411085

  • superclay Level 1 Level 1 (0 points)

    I don't really think a new thread is neccesary. Actually, yes I do.  I would like to keep this thread open for Exchange PUSH failures, which I am still having an issue with.  I had an Apple Engineer contact me today and asked for more information about our environment (we have 400+ iPhone 5s having this issue).

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