superclay

Q: Temp fix for iOS 6 not pushing Exchange mail

All,

 

If you are reading this, you are probable having the same problem as I am:

 

After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device.  I have done testing and this problem affects:

 

1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.

 

This does not effect:

 

1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e

 

Troubleshooting:

 

1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.

 

** How to fix this issue:

 

1. Go to Mail, Contacts, and Calendar.  Click "Fetch New Data".  Make sure push is on. 

2.  Go back to Mail, Contact, and Calendar.  Click on your exchange account. Click on "Days to Sync".  Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week).  You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar.  Click on "Show".  No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4.  Reboot your iPhone 5

5.  Exchange PUSH will be working now.

 

Thanks,

 

Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:46 AM

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Q: Temp fix for iOS 6 not pushing Exchange mail

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  • by spidertaker23,

    spidertaker23 spidertaker23 Oct 10, 2012 9:20 AM in response to CloudWire
    Level 1 (10 points)
    Oct 10, 2012 9:20 AM in response to CloudWire

    This is definately not a fix for my push problem.

     

    I only show 50 recent messages.  I only have 1 week of mail syncing from my exchange work inbox.

     

    I do have an icloud account.  But, my gmail account is just IMAP and I have my gmail contacts setup with CardDAV.

  • by CloudWire,

    CloudWire CloudWire Oct 10, 2012 9:22 AM in response to spidertaker23
    Level 1 (0 points)
    Oct 10, 2012 9:22 AM in response to spidertaker23

    Spidertaker23. Check the notification center for mail. Check whether is on. If it is on. Turn it off and back on for each mail account.

  • by spidertaker23,

    spidertaker23 spidertaker23 Oct 10, 2012 9:42 AM in response to CloudWire
    Level 1 (10 points)
    Oct 10, 2012 9:42 AM in response to CloudWire

    hmmm, why would toggling notifications center for my accounts prevent aspd push crashes?

  • by CloudWire,

    CloudWire CloudWire Oct 10, 2012 9:44 AM in response to spidertaker23
    Level 1 (0 points)
    Oct 10, 2012 9:44 AM in response to spidertaker23

    because it is my impression that push goes to the notification center and if it has been queued up then it may reset. but who knows it worked for th emost part. Did it work for you?

  • by Frank Malloy,

    Frank Malloy Frank Malloy Oct 10, 2012 9:59 AM in response to superclay
    Level 2 (359 points)
    Apple TV
    Oct 10, 2012 9:59 AM in response to superclay

    One thing I am noticing after trying Cloudwire's instructions is that apsd crashes (however it does restart itself as I can check running processes with SysMon app) and the push stops, however I left the phone alone and did not restart and some time later the push notifications resumed. Not exactly sure what is going on.

     

    In any case, there is definitely a bug to be fixed.

  • by CloudWire,

    CloudWire CloudWire Oct 10, 2012 10:12 AM in response to Frank Malloy
    Level 1 (0 points)
    Oct 10, 2012 10:12 AM in response to Frank Malloy

    once the queue is freed up that's when it restarts I would think.

  • by wvu76,

    wvu76 wvu76 Oct 10, 2012 10:48 AM in response to CloudWire
    Level 1 (15 points)
    Oct 10, 2012 10:48 AM in response to CloudWire

    Well spoke too soon. After push working for an hour or two it stopped again. Tried turning on and off notifications and that didn't work either. Cant get push to work at all now. Hope this gets resolved soon.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Oct 10, 2012 12:16 PM in response to wvu76
    Level 2 (359 points)
    Apple TV
    Oct 10, 2012 12:16 PM in response to wvu76

    wvu76,

     

    You might want to wait a bit, like an hour or so, then try a test message again. There have been periods where I thought push was down for good, but then they came later. So, for me it's now looking intermittent and unreliable.

     

    For me, apsd is definitely crashing (I've got the logs), but the process does restart itself. I still lose push after that, but at some point it starts working again, could be hours later.

     

    I hope this is fixed soon. The rumor is end of this month there will be an iOS update.

  • by robcmh,

    robcmh robcmh Oct 10, 2012 6:09 PM in response to Frank Malloy
    Level 1 (0 points)
    Oct 10, 2012 6:09 PM in response to Frank Malloy

    I've been experiencing the same issue since 9/26, and it appears I've had one of the more extensive cases.  Not only would Exchange fail to push, but it would also hang and draw battery power.  Calendar updates also failed.

     

    I tried almost every iteration of suggested fix, including hard resets, deleting and re-adding accounts, resetting network settings, restore from back ups and restore as new.  Nothing worked permanently, though hard resets would allow the Exchange mail to load for one sync cycle. 

     

    Worthy to note, I have an Exchange, iCloud and Yahoo account. 

     

    I could tell it would not work because when I would try to add Exchange it would take all the settings, then hang for several minutes "saving" the account.

     

    Today I tried restoring as new and completely skipped the iCloud process.  Guess what? Exchange email, calendars and phone books all work great!  As soon as I added the iCloud account, the Exchange account would fail.  Then, it was impossible to delete the iCloud or Exchange account without the process freezing.  Everything else worked, but the delete process would hang.

     

    So my conclusion is there is a bug that prevents iCloud and Exchange from working side-by-side.  I don't think it is device-specific.  But there are probably a relatively small number of people using both iCloud and Exchange on the phone at the same time. 

     

    My work-around for now is to run Exchange as normal, and not run iCloud.  I'm giving-up wireless back-ups, wireless iCal sync, wireless address book sync, and the find my phone functions.  Unfortunately I find all of those services critical, and unique advantages to owning an iPhone.  I cancelled my iPhone 5 order and will wait to see if Apple corrects the bug.  If they do not, the phone is not uniquely and valuable to me and I will explore other options. 

  • by Netty27,

    Netty27 Netty27 Oct 11, 2012 7:24 AM in response to DQMIA
    Level 1 (0 points)
    Oct 11, 2012 7:24 AM in response to DQMIA

    After our company received the new iphone 5 we only activated one phone incase there was an issue like this.  After Two weeks our IT figured out why the iphone would not push through emails.  It's an email capacity issue. 

    "Push" Issue has to do with the amount of emails sitting on the web mail.  Our company holds every past email on the webmail, this is thousands of emails, let's put it this way, in one day I alone receive over 200 hundred emails.  When the iphone tries to retrieve current emails it is also trying to push through all the emails on the webmail which the new IOS is incapable of doing over a certain capacity. So you will receive the message "CANNOT GET MAIL, The connection to the server failed".

    I.T. resolved this issue by backing up all emails on the Exchange server for each user.  Then Moved all emails off the webmail to a local PC leaving only the current emails sitting in webmail.  Now our IT has to make sure old emails are moved from the webmail weekly, keeping emails in the webmail to a minimum. Now some companies might not be facing any issues because they probably archive old emails on the webmail.  Our IT did not archive old emails from webmail because they thought they would give employees the capability of looking at old emails from webmail not only their PC.  Since this "PUSH' issue, IT found that employees were not accessing webmail for old emails, they were logging into their office PCs to view old emails, so not having old emails on the webmail is not an issue for our company.   And resolving the issue in this manner worked for us.  Not sure if it's a solution for everyone.

    P.S. This also effected Calendars, notes, contacts,etc since we resolved the email exchange "Push" issue, all other features are synching too.

  • by BeeJaay00,

    BeeJaay00 BeeJaay00 Oct 11, 2012 8:43 AM in response to superclay
    Level 1 (0 points)
    Oct 11, 2012 8:43 AM in response to superclay

    Unfortunately, this seems like a different issue because Exchange Push works just fine over Wi-Fi.   Also, I manage our Exchange 2010 server here and I setup a brand new account with no emails, etc.   and eventually push failed even with little to no emails in that account and with Cellular Data turned on.  

     

    Once I turn off cellular data and just use Wi-Fi, no problems at all.

  • by TongueJedi,

    TongueJedi TongueJedi Oct 11, 2012 10:11 AM in response to superclay
    Level 1 (4 points)
    Oct 11, 2012 10:11 AM in response to superclay

    Finally my issue is fixed.. figured out the problem..  I was using an Apple product that cares more about users taking pics of the sun then fix something minor like email.  Returned for Android...working 48 hours with no issues..  try it..see if it works for you..

  • by GrayBird88,

    GrayBird88 GrayBird88 Oct 11, 2012 11:46 AM in response to superclay
    Level 1 (0 points)
    Oct 11, 2012 11:46 AM in response to superclay

    We've tried every single suggestion up to and including today's posts.  All are temporary fixes before it breaks again.  As Frank has said repeatedly, "it's broke and needs a fix."  I got lucky and had Exchange Push working flawlessly for 10 days.  Then, one calendar invite I accepted this morning and it just broke.  We give up.  Past iOS  releases patched this up within a week.  We can't afford to wait this long in our shop.  Failure to get push notifications has serious public safety ramifications for us. We've stopped the rollout of the iPhone 5, iOS 6, and all Apple devices in our region.  We're switching to Andriod and BlackBerry.  

  • by robcmh,

    robcmh robcmh Oct 11, 2012 11:49 AM in response to TongueJedi
    Level 1 (0 points)
    Oct 11, 2012 11:49 AM in response to TongueJedi

    Made an appointment with the Genius Bar today.  They were unfamiliar with the issue, so I demonstrated the phone successfully running exchange.  I then demonstrated the issue of mail and calendars failing to load once I added my iCloud account. 

     

    After trying a couple of things, they asked if I would like a new iPhone 4 - reason being they are loaded with 5.1.1.  I gave them a resounding YES!  For what it is worth, I purchased Apple Care in 2/11 when I originally upgraded.

     

    So now I'm back to September 24 condition - same phone, same specs (new battery), and could not be happier.  It's back to "It just works"

     

    I may consider upgrading if the inevitable ios 6 update identifies a fix between Exchange and iCloud. 

  • by Frank Malloy,

    Frank Malloy Frank Malloy Oct 11, 2012 12:09 PM in response to robcmh
    Level 2 (359 points)
    Apple TV
    Oct 11, 2012 12:09 PM in response to robcmh

    > ...if the inevitable ios 6 update identifies a fix...

     

    They'll fix it; they have to.  Apple is well-aware of the issue and will release an update.

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