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Temp fix for iOS 6 not pushing Exchange mail

All,


If you are reading this, you are probable having the same problem as I am:


After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device. I have done testing and this problem affects:


1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.


This does not effect:


1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e


Troubleshooting:


1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.


** How to fix this issue:


1. Go to Mail, Contacts, and Calendar. Click "Fetch New Data". Make sure push is on.

2. Go back to Mail, Contact, and Calendar. Click on your exchange account. Click on "Days to Sync". Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week). You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar. Click on "Show". No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4. Reboot your iPhone 5

5. Exchange PUSH will be working now.


Thanks,


Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:42 AM

Reply
929 replies

Sep 24, 2012 2:55 PM in response to superclay

Thanks Superclay, but I've already tried that and more...still no luck it works for like 5 to 10 minutes then stops pushing. I even went as far replacing my iphone 5 today and still no luck. I also deleted my exchange account from my exchange server and recreated it, deleted device partnerships and re-added.....nothing push is still not working. Push email for me is very significant. I too am on Verizon. I had to go back to my 4S which is running IOS 6 but push works flawlessly on that device. It must be some kind of code that runs on the IOS 6 version for iphone 5 that is fudging this up. I hope Apple and Verizon tackle this issue immediately because its causing me not to use my iphone 5, such a critical feature....not working...stay positive!

Sep 24, 2012 6:55 PM in response to DQMIA

I have also been having this problem with my iPhone 5. I've tried all the fixes, including the one listed by SuperClay above and also removing and re-adding the account, rebooting, etc. For me it is intermittent though. I sometimes do get my exchange emails immediately by push and other times I will open up my mail app and it will sync and find a bunch of emails that should have shown up hours before.


There is at least one other person that I work with that has an iPhone 5 as well and is having the same issues as me, also intermittent like mine. I am on Verizon and he is on Sprint.

Sep 25, 2012 9:06 AM in response to sdorn

On the phone with Apple support trying to get the issue escalated to engineering. At least it serves as some kind of "comfort" that I'm not the only one having this issue and it seems somewhat isolated to Verizon customers or CDMA carriers...hmmmm very interesting indeed. I have users who are on iphone 5 with att connected to the same exchange server and they report no issues with push. I really hope this gets resolved soon or I'm returning the phone and going back to my 4S, which works flawlessly. It just ***** cause I really want to use my iphone 5 but I can't trust it!

Temp fix for iOS 6 not pushing Exchange mail

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