superclay

Q: Temp fix for iOS 6 not pushing Exchange mail

All,

 

If you are reading this, you are probable having the same problem as I am:

 

After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device.  I have done testing and this problem affects:

 

1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.

 

This does not effect:

 

1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e

 

Troubleshooting:

 

1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.

 

** How to fix this issue:

 

1. Go to Mail, Contacts, and Calendar.  Click "Fetch New Data".  Make sure push is on. 

2.  Go back to Mail, Contact, and Calendar.  Click on your exchange account. Click on "Days to Sync".  Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week).  You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar.  Click on "Show".  No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4.  Reboot your iPhone 5

5.  Exchange PUSH will be working now.

 

Thanks,

 

Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:46 AM

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Q: Temp fix for iOS 6 not pushing Exchange mail

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  • by squam1,

    squam1 squam1 Oct 30, 2012 7:34 AM in response to superclay
    Level 1 (0 points)
    Oct 30, 2012 7:34 AM in response to superclay

    I have been experiencing all the problems since day 1 on my VZ 5 -- tried every suggestion on this thread and no permanent solutions.  I did hear from our IT group that at least Microsoft had formally acknowledged the issue and that they were working with Apple on a solution. Really hoping it's solved in 6.0.1.  Also hoping the latest news on the management shakeup doesn't delay things...

     

    I do have a question.  I have never seen the apsd crash in the diagnostics & usage data log.  I have had many other items appear there (then they mysteriously disappear after a day or two).  Just wondering if someone would point me to a resource to explain what the other error logs mean.  Also if I'm not getting that apsd error, is it possible that there is some other issue at play here?  Have others who are experiencing the push problems not seen that error log? 

  • by James Mullins1,

    James Mullins1 James Mullins1 Oct 30, 2012 7:53 AM in response to squam1
    Level 1 (5 points)
    Oct 30, 2012 7:53 AM in response to squam1

    Interestingly, even after my multi-day good fortune of push of mail working ended yesterday afternoon and I'm still without it, reminders on this same exchange server are being successfully pushed to my iphone 5 this morning.

     

    Message was edited by: James Mullins1

  • by Michael Pardee,

    Michael Pardee Michael Pardee Oct 30, 2012 8:07 AM in response to James Mullins1
    Level 2 (270 points)
    Oct 30, 2012 8:07 AM in response to James Mullins1

    I'm still good after 27 days (lucky I guess) and all I did was this...go to settings, mail, fetch new data, advanced, selected my exchange account, move it to fetch then back to push.

     

    Hopefully 6.0.1 takes care of this for everyone, as well as the calendar hijack issue.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Nov 1, 2012 10:31 AM in response to superclay
    Level 2 (359 points)
    Apple TV
    Nov 1, 2012 10:31 AM in response to superclay

    iOS 6.0.1 is now available for download. However, the limited release notes don't say anything about an Exchange push fix. However, don't despair as they have fixed bugs like this before without bothering to acknowledge it in the notes.

     

    I encourage all of you to install this as soon as possible. We won't know if this bug was fixed until we're running with it over the long term without issues. I will be monitoring the logs for apsd crashes. If the crashes go away that's a good sign.

     

    I wouldn't bother to install it and declare in a few hours or even a few days that it has been fixed, as many of us have run for many days without the failure appearing.

  • by James Mullins1,

    James Mullins1 James Mullins1 Nov 1, 2012 10:34 AM in response to superclay
    Level 1 (5 points)
    Nov 1, 2012 10:34 AM in response to superclay

    Just downloaded and installed 6.0.1 (along with its curious required installer download to download iOS).  Push back to working after being hit and miss for last 2 days.  But as above poster states, time will tell.

  • by squam1,

    squam1 squam1 Nov 1, 2012 11:50 AM in response to superclay
    Level 1 (0 points)
    Nov 1, 2012 11:50 AM in response to superclay

    Don't get your hopes up folks.  Installed 6.0.1  E-mail pushed for a bit, then stopped.  Same old, same old....

  • by lorennerol,

    lorennerol lorennerol Nov 1, 2012 12:13 PM in response to squam1
    Level 1 (0 points)
    Nov 1, 2012 12:13 PM in response to squam1

    No push-joy here either with 6.0.1 and Exchange 2010 SP2.

     

    This is a very basic thing that should have been caught very early in testing. Major fail.

  • by iSam88,

    iSam88 iSam88 Nov 1, 2012 12:15 PM in response to squam1
    Level 1 (0 points)
    Nov 1, 2012 12:15 PM in response to squam1

    Same here on Verizon.  I even did a restore and started from scratch.  Died within 30 minutes.  I hope folks--especially AT&T users--keep this thread posted.  I'll switch to another carrier if I have to.

  • by superclay,

    superclay superclay Nov 1, 2012 12:40 PM in response to superclay
    Level 1 (0 points)
    Nov 1, 2012 12:40 PM in response to superclay

    Original poster here.  This issue is still not resolved for me in update 6.0.1.  I'm still not getting mail pushed to my phone... 

  • by mlrapple,

    mlrapple mlrapple Nov 1, 2012 12:59 PM in response to squam1
    Level 1 (0 points)
    Nov 1, 2012 12:59 PM in response to squam1

    Well, I upgraded and it is working great, on all my push accounts corporate and Gmail.

     

    Please don't break....please don't break.......etc etc

  • by Frank Malloy,

    Frank Malloy Frank Malloy Nov 1, 2012 1:41 PM in response to superclay
    Level 2 (359 points)
    Apple TV
    Nov 1, 2012 1:41 PM in response to superclay

    This is very disappointing.

     

    For those who already see the failure, can you confirm if you still get apsd crashes?

  • by noahs,

    noahs noahs Nov 1, 2012 1:52 PM in response to Frank Malloy
    Level 1 (15 points)
    Nov 1, 2012 1:52 PM in response to Frank Malloy

    I just want to reiterate that I was able to permanently fix my apsd crash / push notification problem by setting up the phone as new and NOT restoring from backup (instead manually reinstalling apps and settings). I've been running this way for 12 days now—and push has never stopped working, and apsd hasn't crashed once. Previously, I was having the problem every few hours. So I know this is a huge PITA, but at least for me, it worked. I also installed 6.0.1 today and continue to see no push issues.

     

    If this is too much of a hassle for folks, Apple did seed iOS 6.1 beta to developers today. If anyone who has a developer account has tried it, it would be interesting to know if it fixes the push problem without having to set up your phone as new.

  • by iSam88,

    iSam88 iSam88 Nov 1, 2012 2:26 PM in response to Frank Malloy
    Level 1 (0 points)
    Nov 1, 2012 2:26 PM in response to Frank Malloy

    Frank:  No ASPD crashes on my phone.  I assume you're still getting the crashes now with iOS 6.0.1 on your AT&T?  If so, I won't bother changing providers.  I already tried the set up phone as new and not restoring from backup to no avail.  Not sure what I am going to do here.  The only person I know who does NOT have push problems on the iPhone 5 is a gentleman with Sprint 3G/CDMA, which leads one to conclude that this really is an LTE/4G problem.  It astounds me that this isn't on the radar to fix with so many now going to LTE/4G.

  • by lorennerol,

    lorennerol lorennerol Nov 1, 2012 2:55 PM in response to iSam88
    Level 1 (0 points)
    Nov 1, 2012 2:55 PM in response to iSam88

    Can someone spell out where to find the ASPD crash reports so I don't have to parse through 34 pages in this thread?

  • by noahs,

    noahs noahs Nov 1, 2012 2:58 PM in response to lorennerol
    Level 1 (15 points)
    Nov 1, 2012 2:58 PM in response to lorennerol

    You can find crash reports here:

     

    Settings-->General-->About-->Diagnostics & Usage-->Diagnostic & Usage Data

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