superclay

Q: Temp fix for iOS 6 not pushing Exchange mail

All,

 

If you are reading this, you are probable having the same problem as I am:

 

After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device.  I have done testing and this problem affects:

 

1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.

 

This does not effect:

 

1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e

 

Troubleshooting:

 

1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.

 

** How to fix this issue:

 

1. Go to Mail, Contacts, and Calendar.  Click "Fetch New Data".  Make sure push is on. 

2.  Go back to Mail, Contact, and Calendar.  Click on your exchange account. Click on "Days to Sync".  Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week).  You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar.  Click on "Show".  No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4.  Reboot your iPhone 5

5.  Exchange PUSH will be working now.

 

Thanks,

 

Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:46 AM

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Q: Temp fix for iOS 6 not pushing Exchange mail

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  • by Frank Malloy,

    Frank Malloy Frank Malloy Nov 1, 2012 2:59 PM in response to lorennerol
    Level 2 (359 points)
    Apple TV
    Nov 1, 2012 2:59 PM in response to lorennerol

    Settings>General>About>Diagnostics & Usage (at the bottom)>Diagnostic & Usage Data

     

    Scroll down and look for:

     

         apsd_<date><time>

     

    and tap on the entry. Look for:

     

         Exception Type: EXC_CRASH (SIGABRT)

     

    This means the Apple Push Support Daemon (apsd) crashed and is a sign of the bug.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Nov 1, 2012 3:01 PM in response to iSam88
    Level 2 (359 points)
    Apple TV
    Nov 1, 2012 3:01 PM in response to iSam88

    iSam88: So far it has not failed and I am receiving push email notifications and no apsd crash, however previously I could run for days until it stopped working. For others, it fails in minutes. So, it's not deterministic.

  • by lorennerol,

    lorennerol lorennerol Nov 1, 2012 3:03 PM in response to noahs
    Level 1 (0 points)
    Nov 1, 2012 3:03 PM in response to noahs

    "No Diagnostic Data"

    Does it get flushed during a sync?

  • by Frank Malloy,

    Frank Malloy Frank Malloy Nov 1, 2012 3:06 PM in response to lorennerol
    Level 2 (359 points)
    Apple TV
    Nov 1, 2012 3:06 PM in response to lorennerol

    No it does not, as I understand it. Unless you flush it manually from Console or delete the files.

     

    If you have that, it is great news - you have no crashes. I've got a bunch of apsd, other Apple daemons, and third-party app crashes.

  • by lorennerol,

    lorennerol lorennerol Nov 1, 2012 3:20 PM in response to Frank Malloy
    Level 1 (0 points)
    Nov 1, 2012 3:20 PM in response to Frank Malloy

    If push was working for me I'd be thrilled. But it's not. Does "Automatically Send" (to Apple) need to be enabled for it to collect the info?

  • by Timmc,

    Timmc Timmc Nov 1, 2012 3:23 PM in response to lorennerol
    Level 1 (0 points)
    Nov 1, 2012 3:23 PM in response to lorennerol

    Same here...installed update and still no push for my exchange email...

  • by Frank Malloy,

    Frank Malloy Frank Malloy Nov 1, 2012 3:24 PM in response to lorennerol
    Level 2 (359 points)
    Apple TV
    Nov 1, 2012 3:24 PM in response to lorennerol

    Yes, it does.

     

    I'm surprised you have push failures without apsd crashes. We originally theorized that the crash sets off the push failure.

  • by lorennerol,

    lorennerol lorennerol Nov 1, 2012 3:38 PM in response to Frank Malloy
    Level 1 (0 points)
    Nov 1, 2012 3:38 PM in response to Frank Malloy

    I had "Automatically Send" disabled, so no info was being collected. It's enabled now and I just set/unset Airplane Mode, which fixes it briefly.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Nov 1, 2012 3:44 PM in response to lorennerol
    Level 2 (359 points)
    Apple TV
    Nov 1, 2012 3:44 PM in response to lorennerol

    Automatically Send just sends the log to Apple. But even if you have it off it still creates the logs.

  • by waytogoidaho,

    waytogoidaho waytogoidaho Nov 1, 2012 3:50 PM in response to Frank Malloy
    Level 1 (0 points)
    Nov 1, 2012 3:50 PM in response to Frank Malloy

    Push has not worked for me from day one (5 weeks now) and I have never had an apsd crash.  I installed the latest patch today and it broke 10 minutes after the reboot.  I mentioned this earlier but this IS an LTE problem!  We have 5 users on iphone 5's with AT&T where we don't have AT&T LTE service and push has always worked on their phones.  All phones are set up exactly the same, I am the only one on Verizon.  Verizon does have LTE in this area.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Nov 1, 2012 4:07 PM in response to waytogoidaho
    Level 2 (359 points)
    Apple TV
    Nov 1, 2012 4:07 PM in response to waytogoidaho

    waytogoidaho: Thanks for the info. I am on ATT with LTE service and I get the lost push, but I also have apsd crashes in my logs that (I thought) were correlated.

     

    For what it's worth, it seems the severity of my lost push is not as bad as others on Verizon, but I still have issues. I have updated to 6.0.1 and it's pushing ok, however it's only been a few hours...

  • by squam1,

    squam1 squam1 Nov 1, 2012 6:13 PM in response to superclay
    Level 1 (0 points)
    Nov 1, 2012 6:13 PM in response to superclay

    Also on VZ and have had the issue since day 1 and never have seen the apsd error log. 

  • by James Mullins1,

    James Mullins1 James Mullins1 Nov 1, 2012 6:46 PM in response to superclay
    Level 1 (5 points)
    Nov 1, 2012 6:46 PM in response to superclay

    Well, push worked for a few hours and then gone.  The last two times this has happened, push worked fine while at my office and logged into company wireless network (same network that mail server is on), once I left that network, and I guess hopped on 4G is when pushed stopped.  Guess I'm master of the obvious with that statement!

  • by Caesarp,

    Caesarp Caesarp Nov 2, 2012 6:03 AM in response to Frank Malloy
    Level 1 (0 points)
    Nov 2, 2012 6:03 AM in response to Frank Malloy

    I can confirm that IOS 6.01 did NOT fix this issue.  In fact, it is not even listed in the bug fixes for this update.

     

    So I guess we can only hope that the fix will be in 6.1, which I understand will come out around the New Year (either late December or early January).

     

    Wow. Can't believe it is taking this long to fix an enterprise issue.

  • by lorennerol,

    lorennerol lorennerol Nov 2, 2012 7:44 AM in response to Caesarp
    Level 1 (0 points)
    Nov 2, 2012 7:44 AM in response to Caesarp

    I can confirm that on my phone I do *not* have any APSD-specific entries in the diagnostics log and push works only for a few (<30) minutes after I switch in and out of Airplane Mode. I have two Exhange accounts on the phone, both running against Exchange 2010 SP2 with the current rollup.

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